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London's poshest hotels sure are particular about keeping their guests happy, but we shouldn't be too surprised. This is their, and any other hotel's, #1 rule of business. But now we're getting even more insight as to exactly how these luxe hotels are doing it.
On the heels of the 10 commandments, comes a new set of tips aimed at keeping VIP guests happy. And when we say "VIP", we don't mean someone looking to splash out for a night but rather, heads of state, celebrities and yes, even royals.
David Morgan-Hewitt, the managing director of The Goring Hotel, has given HotelChatter his own personal rules for ensuring that his very, very, very important guests are happy during their stay. We especially love #5 and #6. But don't worry, if you don't fall into the VIG category, just read rule #10.
The Goring's 10 Tips for Keeping VIP Guests Happy
· 1. Make them feel at home. Just because the guest is grand does not mean they are going to want to be in a place that sees itself as grand.
· 2. Know who they are. Do your homework, find out about their likes and dislikes, their hobbies, their family, their work. Anything that you know about them will all help.
· 3. Personalise their stay. Do not just throw standard amenities and service elements at them. Tailor your efforts to things that they will appreciate.
· 4. Talk to them. No matter who you are whether you a Monarch, a President or a film star, you are still a human being.
· 5. Do not allow bad behaviour. Being a VIP or a Royal does not allow you to be rude, insensitive or aggressive. It is very important to start off on the right foot. Sometimes a conversation needs to be had with guests who do not quite get this. We once had a guest here who was feared and loathed by another deluxe hotel because of the way she behaved. From her first stay, she was putty in our hands because she knew the rules and she felt she belonged.
Now normally, we don’t like copycats, but because it was such a good idea, and the reader isn’t in residence anymore, we’ll let this one slide and learn to love it. Also, it’s not really copying, although we suspect they might have been inspired by Andaz.
The exceedingly posh Goring Hotel – it’s just round the corner from Buckingham Palace, and the Queen Mother used to pop round for tea in her day – will be having poetry readings every night during April.
Poems will be read at 7pm sharp in the newly refurbished bar by members of staff and “surprise guests." We’ll be popping along in the hope of seeing regular guest Maggie Thatcher reading some Amy Winehouse lyric....
Few hotels opening are as eagerly anticipated as London's Haymarket Hotel. After months of waiting guests finally had the chance to check out this modern hospitality wonder--and we were curious: What exactly did they find?
The Central London hotel, which is the latest in the wide-ranging empire of Tim and Kit Kemp, boasts 50 rooms designed to be as individual as the Haymarket's guests. They're a mix of modern pieces and antique charm that run between $400 and $600 per night. The Haymarket's show stopper is a 60-foot pool lighted by an everchanging wall installation designed by Martin Richman. According to chatters over at Tablet Hotels, despite a lackluster gym, the Haymarket is a hit.
The verdict on the long-awaited Haymarket Hotel: more of the same from the Firmdale group. We're disposed to think of Number Sixteen, the Knightsbridge, the Pelham and all the rest of the group's other London hotels as instant classics: luxury-hotel values on a boutique-hotel scale, with a unique design personality courtesy of Kit Kemp.
When it comes to the best part of the newest Kemp Family addition, we think it's got as much to do with location (there aren't many lodging options on London's West Side) as it's got to do with looks.
[Photo: Channels World of Hotels]