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Report from Reno: Grand Sierra Staff Still Wearing Old Hilton Uniforms

Where: 2500 East 2nd Street [map], Reno, NV, United States, 89595

[Ed. Note: Today, Dzot gets a break in his Report from Reno series. Instead we look at a place to avoid, Grand Sierra Resort & Casino, formerly the Hilton Reno.]

The Eldorado, the Silver Legacy and the Peppermill all have very reasonable rates (like under $100 per night). The Grand Sierra however bumps the rate up a tad more maybe because it used to be a Hilton so they think they can charge Hilton prices.

This is not so big a deal so long as you get your money's worth. But unfortunately this hotel's staff is ruining the fun for the guests:

We arrived around 10 am, the place is under transition, and is kinda messy, what turned me off, was the customer service, they "claim" to be or will be one of the most luxurious resorts in the world. They've got a long way to go! They've got the new signage up outside but don't be fooled, inside, employees are still wearing Reno Hilton uniforms, and Hilton names all over. I'm sure the rooms are the same as well.

Employees masquerading around in old Hilton uniforms? Even though this is Reno-not-Vegas, this does not bode well.

This also isn't just some isolated incident as several reviews on TripAdvisor seem to have had issues with the staff during their transistion phase. To be fair, The Grand Sierra will undergo some fancy renovations so we suggest waiting until the hotel and the staff's attitude have been made over before you hit it up.

Related Stories:
· Grand Sierra Resort & Casino reviews [TripAdvisor]