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Cincinnati Marriott Delights One Librarian

Where: 10 West RiverCenter Boulevard [map], Covington, KY, United States, 41011

Blogger Candi, a librarian in real life, got all excited recently about the determinants of delight wherein you can achieve satisfaction when you remove expectations (especially high ones) of a performance. She learnt about 'em at a library-related conference where they were trying to get folks excited about libraries again. Oddly enough, she ended up being delighted by the staff at the Cincinnati Marriott hotel nearby.

First, it's impressive and spotless when you walk into the hotel. The bed was a dream complete with a down-filled duvet comforter (the only way to sleep in my opinion) ... When I called the front desk they greeted me by name before asking how they could help me. If you passed a hotel employee they would smile and greet you....

Then, on the morning of my last day there, a hotel employee went above and beyond by helping me find my car in the parking garage. And it was very embarrassing ... And even more amazingly, he didn't show the slightest hint of what he had to be thinking (which had to be what an idiot. Even I was thinking it). This last bit of my stay bumped me up to delighted.

While this sounds like the standard in hotel service, we guess for a Marriott in Kentucky, this type of attention is a treat. And just in case you were wondering, from this hotel stay Candi deducted that if you treat library guests like hotel guests they will keep coming back for more. So all you frumpy librarians better start smiling when we check-in and check-out books.

[Photo: Michael TM]

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