4000 Travel Guide

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The Hotel's Response to Our Less-Than-Stellar Stay in Brisbane

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  Site Where: 99 Mary Street, Brisbane, QLD, Australia, 4000
March 21, 2014 at 1:37 PM | by | Comments (0)

Last week we shared our experience checking out Brisbane's newest hotel, the Four Points by Sheraton.

Our stay wasn't perfect. When we highlighted our minor issues, it caused quite a stir amongst our readers. We later opted to let the property know, via an email survey, what we usually expect from Starwood Hotels and other international hotel chains and why this stay fell short.

Since then, we've been in contact with the Four Points' general manager (who also saw our story on HotelChatter.) In true form of a good hotelier, he not only took the feedback on to ensure it doesn't happen again, but also explained why we experienced the hiccups. Here are the responses:

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How Would You Handle a Less-Than-Stellar Hotel Stay?

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  Site Where: 99 Mary Street, Brisbane, QLD, Australia, 4000
March 14, 2014 at 11:32 AM | by | Comments (12)

Last week, Brisbane scored their first new international hotel in 16 years with the opening of Four Points by Sheraton. Because we're not ones to miss the chance to check-out a new hotel, we booked a stay and checked-in only five days after opening day.

Here's the set-up: the 32-story building is in the heart of Brisbane, overlooking the cityscape on one side and the namesake river on the other. Each of the 246 rooms offer sleek, downtown-inspired decor with a nod to utility and productivity along with simple, yet effective amenities. The entire property aims to be as sustainable as possible with energy-saving lights in the hallways and reflective glass to reflect the hot sub-tropical sun; a nice touch.

Catering to a corporate guest, the property offers a second floor bar for drinks and a marketplace-style restaurant for fueling before and after meetings. A rooftop gym is surrounded by a 180-degree outdoor terrace which is perfect for private parties and or simply for chilling out after a long day. In true Four Points form, there's also plenty of meeting space for... well, meetings.

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We're Intrigued By Brisbane's NEXT Hotel

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  Site Where: 66 Queen Street, Brisbane, QLD, Australia, 4000
July 3, 2013 at 9:35 AM | by | Comments (0)

What was once a big-country town, Brisbane has really started to come of age as far as its hotel scene goes. From trendy boutique The Emporium Hotel, that regularly takes home top awards, to the first Tryp and a newly re-branded Pullman, Australia's third largest city is making a name for itself as one of the country's epicenter for cool hotels. So picking Brisbane to launch a new hotel brand, called NEXT Hotels, makes total sense.

The brand NEXT is new, but the folks calling all of the shots are not new to running hotels; the Singaporean hotelier, SilverNeedle has acquired the Constellation Group, who've been welcoming guests for decades not only in Australia, but in New Zealand, Thailand and Laos. SilverNeedle will now overhaul Constellation's Brisbane property, Chifley at Lennons, to the tune of $35 million.

Not only will NEXT Hotel double the amount of rooms from 150 to 300 at the property, but it will offer out-of-town guests and locals a hip hot spot overlooking the Queen Street outdoor-shopping mall. By adding a luxury retail section on the ground floor and a hot new pool deck —a la The Standard Highline or Gansevoort— for sipping cocktails, NEXT will once again be the city's hottest address.

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A Peek Inside The Pullman Brisbane

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  Site Where: Corner of Ann & Roma Streets, Brisbane, QLD, Australia, 4000
June 20, 2013 at 9:36 AM | by | Comments (2)

Last week, we gave you a peek inside the newest Pullman in London and today, we'll show you what's happening down under in Brisbane.

The Brisbane Pullman has completed a full renovation and re-branding from the city's former Sebel hotel. Sporting 2 different towers, Accor has split up the hotel making one side a Mercure and the other, a Pullman. While both towers share a lobby, guests of each brand can get comfy with the typical Pullman design using rich aquas and cerulean furniture and rugs at first impression.

As expected, the rooms on the Pullman side have that sleek touch that is both warm and modern. Textured walls and over-sized headboards are married with geometrics in charcoal, black and pearl. Each of the rooms feature cream colored leather chairs and glass desks to appeal to their latest market, the bliesure traveler (just like in London!)

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Diamant Brisbane Shines Bright Like A Diamond

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  Site Where: 52 Astor Terrace, Brisbane, QLD, Australia, 4000
March 28, 2013 at 12:24 PM | by | Comments (0)

Step inside the iron gates of Diamant Hotel in Brisbane as they unveil newly renovated rooms of their 84 room boutique property in the CBD. Where the city is lacking in edgy and on-style accommodation, this 8 Hotels property fills the void for trendy digs.

Housed in a modern building in the city's Springhill inner-suburb, the building kept some elements we thought were reminiscent of times gone-by. Reception is behind iron gates that you'd normally think Addams Family-esque, all to then walk in to a modern, yet sleek lobby. To brighten up the dark colors, fresh Gerbera daisies and pops of metallic hues helped lift us up. Each floor has a similar, yet different design theme with the fresh flowers and a few magazines in case the elevator takes too long.

The rooms are heavily, but not negatively, monochromatic with a textured wallpaper to accent smaller details. The Diamant Suite had a muted lavender that was very calming and nice touch with an awesome bathroom featuring a double sinks, a full tub and a glass enclosed shower. The attention to detail from the metallic elements in the rest of the hotel were brought in with a wall tile that we would love to walk into our own bathroom and experience.

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Our Exclusive Peek Inside The New Rooms at Sofitel Brisbane

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  Site Where: 249 Turbot Street, Brisbane, QLD, Australia, 4000
March 14, 2013 at 9:49 AM | by | Comments (0)

We had the opportunity to have a first-hand look at the fresh new rooms that Sofitel Brisbane offers guests starting this week. The sexy spaces have just been completed and we were the first to have a glimpse of the new fabrics, unique details and comfy living areas each room sports.

Working heavily on the theme of a Parisian apartment, these rooms mimic a pied-à-terre that would suit any jetsetter on their routine visit to Europe, except all in the perfect weather of Australia. A wanderlust play on location with images of both Paris and Brisbane showcase Sofitel roots and local flair; use of luxurious velvets and woven Damasks, we could spend an extended stay here and feel right at home.

Color is the name of the game here with a subdued, yet eye-catching use of accent pops that are used throughout the room and even into the hallways. A rich peacock blue for the Superior rooms, plum for the Club level rooms and robin's egg blue accents for the Junior suites (at around $548 a night) all create a chic European feel.

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Pullman Pins Brisbane On Their Map of Domination

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  Site Where: 106 Ann Street, Brisbane, QLD, Australia, 4000
December 3, 2012 at 12:47 PM | by | Comments (0)

Late last year, the folks in France at Accor Hotels signed a big check for Australian hotel chain, Mirvac Hotels. In May of this year, the brands were completely integrated and Accor was ready to start slapping their name on a few buildings across Australia.

Their latest re-branding is taking place in Brisbane with their upscale Pullman property. Housed in the former Sebel, the new hotel is centrally located across from city hall and in walking distance to many of the city's attractions and will feature plenty of perks for guests that don't want to leave.

Looking to spend about 7 million AUD on a complete overhaul of the 40 year old building, the property will be transformed into a sophisticated 5-star hotel. Each of the 210 rooms, half of which are already completed, will be renovated with a contemporary and modern, yet comfy decor. Thankfully, the new owners will keep the rooftop pool and recreation deck with panoramic city views since it is one of the only of its kind in the city.

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Free Samsung Tablets When You Stay At Traders Brisbane!

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  Site Where: 159 Roma Street, Brisbane, Queensland, Australia, 4000
October 22, 2012 at 4:30 PM | by | Comments (0)

We gave you on a sneak peak to Brisbane's newest hotel, Traders Hotel Brisbane. Along with the free WiFi, CBD location, and affordable prices, the hotel is offering a Samsung Galaxy Tab with every room. Don't be afraid to pack the tablet in your suitcase, since it's yours to keep long after check-out.

A few months back, the mid-range brother of Shangri-La opened up their first Australian property and are enticing guests to check them out. From now until December 31st, during check-in for at least one night's stay, you will be presented with a shiny new, 16G tablet to surf the internet or Skype with family and say g'day!

If you're in the market for a new tablet computer, be sure to book the Stay Connected package on the website in one of the hotel's deluxe rooms. You only need to book one night, but the option to stay longer at regular rates. This is only the beginning of the hotel's Stay Connected initiative allowing guests the ability to work while on the road or just Tweet the heck out of your in-room bubble bath.

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Sneak Peek: Brisbane's New Traders Hotel

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  Site Where: 159 Roma Street, Brisbane, Queensland, Australia, 4000
September 27, 2012 at 10:02 AM | by | Comments (0)

A few weeks ago we told you about a Traders Hotel opening its first property in Brisbane, Australia. Now, after an opportunity to see what everyone was talking about, we can bring you our thoughts on the mid-range cousin of the Shangri-La brand.

The official handover from Holiday Inn to Traders took place early August and the transformation has been non-stop since then. Although not 100% complete, the major renovations have been finished and we have to say, they're pretty nice. Designed for most any type of traveler, the decor is comfortable, yet still stylish, sleek and clean.

The room hues and furnishings were carefully considered with fresh colors and design that will still look good in a few years, so no tired decor here. Fairly monochromatic, each room has an accent color of spring green which is nice and modern. We were told that it was chosen for its energetic qualities to revive weary travelers.

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Shangri-La's Traders Hotel is Now Open in Brisbane

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  Site Where: 159 Roma Street, Brisbane, Queensland, Australia, 4000
August 24, 2012 at 5:11 PM | by | Comments (2)

Traders Hotels is looking to gain some traction in the highly lucrative AustralAsia tourism market with their first property in Brisbane inside a former Holiday Inn. The official handover was completed earlier this month but aside from a new name slapped on the outside, the property has gotten a complete brand overhaul.

If you're not familiar, the Traders brand is an offshoot of the high-end luxury brand, Shangri-La Hotels. Traders hotels offer a mid-market price point yet caters more to the savvy business traveler who likes a little design with their hotel stay. We not talking uber-luxury, but an affordable option with great customer service and quality on-property amenities.

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Room with a Killer View: Anzac Square from Brisbane Novotel

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  Site Where: 200 Creek St, Brisbane, Australia, 4000
September 6, 2007 at 10:16 AM | by | Comments (2)

We are suckers for a room with a killer view.  We find that we are even more likely to forgive some minor hotel inconveniences if we can stare out the window at something pretty--yeah we are that shallow. Let's help out our fellow hotel mavens by uploading rooms with killer views to the HotelChatter/Flickr photo pool, or by sending the photo along to us. We will feature our favorites in this space from time to time. Remember to tell us the name of the hotel and the room number of the hot view.

Sometimes we get killer views from hotel rooms, and sometimes we get tips on seeing a killer view without checking in. And that's what we've got for the Novotel Brisbane in Queensland, Australia, although it seems like a reasonable hotel to actually stay in, too.

This view is down to Anzac Square in Brisbane, and traveler bram_souffreau had this to say:

I took this picture from the highest level of the Novotel hotel. Walk through the lobby, take the elevator and choose the highest level. There's a window with a beautiful view over Brisbane. You don't need to sleep there...

Ironically, the Novotel Brisbane has a motto on its website saying "Giving you the space to do as you please, which is kind of what this photographer did.

[Photo: bram_souffreau]

Related Stories:
· Brisbane Hotel Reviews [HotelChatter]
· Travel Stories in Brisbane [Jaunted]