21013 Travel Guide

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'Nasty Italy Hotel' Uses Bait and Switch Tactic, Says One Guest

Go To The Hotel's Web 
  Site Where: Piazza Risorgimento 9A, Gallarate, Italy, 21013
May 16, 2007 at 10:00 AM | by | Comments (0)

[Ed. Note: A hotel maven lets us know about a "nasty Italy hotel." As always this is one person's side of the story.]

Nasty Italy Hotel. Please post so that others will be aware of a "bait and switch" tactic used by the Hotel Astoria Gallarate (Varese) in Milano, Italy.

The hotel is close to Malpensa airport which was convenient as we had an early flight the next morning. We were quoted a rate of 80 Euros per night at check-in.  After a sleepless night because of broken air conditioning (not mentioned at check-in), we were told that the rate was 100 Euros.  When we complained about the increase of 20 Euros, the manager threatened to call the police--we told him to go ahead.  Of course he did not follow through.  

The hotel manager was rude and not accommodating in any way. We definitely would not recommend this hotel and warn all travelers to stay away as there are many other hotels that welcome travelers and honor their rates.  The manager said that no one would read the internet reviews so please share.

Related Stories:
· Hotel Astoria Gallarate reviews [TripAdvisor]