HotelChatter

East Houston Hotel

Hotel East Houston's Manager Responds To Guest Complaints

April 2, 2008 at 2:19 PM | 1 Comment

When the East Houston Hotel opened up on the Lower East Side last Fall, the first reviews that came in weren't so nice.

The first guests had to deal with hanging wire hazards and no food during the proposed continental breakfast hour. Another guest complained that the hotel has a dizzying reservations process and bewildering cancellations policies, not to mention some hotel name confusion.

Yet one more guest complained that a Best Buy gift card had been stolen from the room and the accommodations were pretty drab.

These complaints don't sit well with the hotel's manager Tim Cho who says the hotel has made great strides in improving its experience for hotel guests since the first weeks of opening.

Since we at HotelChatter like to encourage a dialog not just between fellow hotel guests but between management and guests, we've given Tim Cho the opportunity to respond to such complaints. Read his full letter after the jump.

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Switzerland Hotel Reviews

Palace Lausanne is Smokin'

August 16, 2006 at 11:47 AM | 1 Comment

If you're staying in a palace, you can expect a little luxury. And since this isn't yours or your friend's palace, you can also expect some big prices. Especially since the location we're talking about is in the not-so-cheap land of Switzerland. But if you want a weekend away in beautiful surroundings and deluxe quarters, the Palace Lausanne is your place.

So what can you expect in a palace? Free WiFi for starters proves this place isn't stuck in the past. Rooms have individually controlled climate remotes, terry cloth robes, stereo sound in the bathroom, and just more good ol' luxury. The hotel also has a spa and restaurant.

But in all of these incredible reviews, we finally broke the case. If you're a smoker, this truly will be your paradise, if not, prepare to live your palace existence in a cloud of smoke:

Our whole experience at the Lausanne Palace was spoilt to a considerable degree by the smell of cigarette smoke that pervades the entire hotel - including the non-smoking suite on the non-smoking floor we were on!

All restaurants in the hotel allow smoking throughout - even at breakfast! As non-smokers used to far greater control of smoking in the UK and US, we found it really off-putting.

Unless you're totally averse to cigarette smoke, French parts of Europe should probably be avoided. If you are OK with it, sign up for the Palace Lausanne newsletter and take advantage of big time promotions via email.

Related Stories:
· Palace Lausanne Reviews [TripAdvisor]