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3 Things to Look For in a Hotel's Social Media Profile

April 15, 2014 at 5:34 PM | by | Comments (2)

These days, it's not uncommon for guests to check a hotel's social media profile in addition to visiting the hotel's website before actually booking a room. And since we frequent both hotel websites and hotel social media pages daily (sometimes hourly), here are 3 things we like to see a hotel talking about to all their "friends" and "followers":

3. Recent Postings and Interactions: There's nothing worse than clicking over to a hotel's Facebook or Twitter pages, which are advertised on the hotel's website, only to find that the last time someone updated the page was in 2012. Also a bummer? When a hotel does scheduled updates of the same old, regurgitated line: "Need a hotel in [Insert city]? Give us a call or visit our website to book!"

2. Reviews and Recent Posts: Most hotels have a "Reviews" section on their Facebook page. This is a good place to check out the recent guest reviews. Typically, these tend to be pretty positive but we also like to comb them for interesting anecdotes, observations and perhaps, most importantly, reactions or comments from the hotels themselves. Same goes for the "Recent Posts" sections which have posts from the hotel's followers.

Keep reading for the #1 thing to look for in a hotel's social media profile!

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Overshared on Social Media Recently: CitizenM's Dolly, a Fug Room and a Shoe Suite

September 26, 2013 at 4:49 PM | by | Comment (1)

Hotels love over-sharing whether it be on Facebook, Twitter or Instagram. Mind you, they only share the "positive" stuff but whatevs, we're suckers for it. Here's what we found to be kinda cool on the interwebs this week:

1. CitizenM's Dolly


Feeling lonely on your next stay at CitizenM Hotels? This doll may cheer you up. Or not.

2. W is for Wintour


Bow down. Anna Wintour graced the W London with her perfectly-dressed presence during London Fashion Week.

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A Marriott Hotel Missteps With Mini Muffins on 9-11

September 12, 2013 at 8:54 AM | by | Comment (1)

There was a ton of backlash this year about different brands "commemorating" the anniversary of the 9/11 attacks, especially when those brands were inserting their product into the "remembrance." (yeah AT&T, we're talking about you.) But this Marriott Hotel's tribute to those who died on 9/11 is just bewildering.

The San Diego Marriott Mission Valley decided to put out mini muffins and free coffee from 8:45am to 9:15am yesterday (the time span when both towers were hit by hijacked airplanes.)

A hotel guest tweeted this pic of the perplexing offering. After the photo blew-up on Twitter with folks mostly making fun of the offering but a few also thinking it was pretty offensive and cheap, Marriott Hotels then issued their own tweet-pology:

Oy vey. But we can understand the hotel was coming from a good place, giving guests a chance to remember the national tragedy together. Maybe next year, put more emphasis on the remembering and not mention the mini muffins.

What do you think--misguided, offensive or totally ok? Sound off in comments below!

[Photo: @Eclectrica/Twitter]

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Overshared on Social Media This Week: Cocker, Barca, Pink Chairs and More

September 11, 2013 at 5:03 PM | by | Comments (0)

Hotels love over-sharing whether it be on Facebook, Twitter or Instagram. Mind you, they only share the "positive" stuff but whatevs, we're suckers for it. Here's what we found to be kinda cool on the interwebs this week:

Rocker Joe Cocker is still alive and hanging out at the Swissotel in Basel, Switzerland.

Well, look who made an appearance in Apple's keynote yesterday to introduce their new class of iPhones? The W Barcelona, that's who!

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Here Are Three More Summer Hotel Contests to Enter

Go To The Hotel's Web 
  Site Where: Via Alberto Cadlolo 101, Rome, Italy, 00136
May 28, 2013 at 10:54 AM | by | Comments (0)

Summer tis the season for hotel contests, and Marriott got things kicked off last week when it announced its Pinterest five-day giveaway. One in four Americans said that they're going to spend more on travel this summer than the previous five years, but wouldn't you rather get stuff for free? We certainly like free, and we'll take anything, really, regardless of whether it's a bedside bottle of water or five nights on the house.

Feeling lucky? Here are a few rings in which to toss your hat:

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Folks On Twitter Remind Us That Hurricane Hotel Stays Can Be Fun Too

October 29, 2012 at 9:33 AM | by | Comments (3)

With over 7,000 flights to and from the Northeast canceled last night, plenty of folks are suddenly facing the reality of being stuck in a hotel until the storm passes. Hotels, of course, aren't complaining because, hey, business is business. And just like we saw last year, many hotels are going out of their way to offer special discounts to stranded travelers.

So far, it seems Kimpton, Loews and Ritz-Carlton have been the most vocal about reaching out to guests.

But what about the travelers themselves? We did a quick little scan of hotel guest reactions on Twitter, and, for the most part, it looks like people are making the most of the situation, just relaxing in their hotel rooms, while everyone else scrambles to prepare for the 'worst storm of the century.'

· For comedian Mike Birbiglia (@birbigs) and a few others, the first order of business was scoping out the minibar for emergency food rations: "Sure hope the mini-bar in my hotel has enough food for the apocalypse. Day 1: peanut M & Ms. Day 2: nut assortment, or maybe Coke." Nothing says a complete meal like candy and soda!

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5 Fried Chicken-Loving Hotels To Make Azealia Banks Swoon

September 13, 2012 at 11:47 AM | by | Comments (0)

Hip hop star Azealia Banks—whose hit song "212" went viral in early 2012—took a moment on Twitter yesterday to proclaim the wonders of sitting in hotel rooms eating fried chicken and watching BBC documentaries. Which we can totally identify with.

So for her sake (and partly our own), we decided to put together a handy Top 5 list of US hotels that serve awesome fried chicken, to be enjoyed either in-room or at the restaurant. As for the BBC docs? Less of a concern.

#5. Revel in Atlantic City made a big splash at the start of the summer by opening with a Beyonce concert. Well, we got to take a look around the hotel last month, and particularly enjoyed the fried chicken with garlic mashed potatoes ($23) we sampled at Central Michel Richard. Who needs taco trucks anyway?

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For Better Or Worse, NYC Hotels Got Their Fair Share Of The Spotlight This Week

August 10, 2012 at 9:04 AM | by | Comments (0)

They say there's no such thing as bad publicity, so we'll just go ahead and assume that somehow Grand Hyatt, The Mercer and Peninsula New York have managed to find the silver lining in the torrent of media attention that has come each of their ways this week.

First up: The Mercer played a starring role in an absurd incident involving a red Ferrari 458 Spider, an NYPD officer's foot, and The Hills star Stephanie Pratt's boyfriend. And, as luck would have it, the whole thing was caught on film and posted to YouTube.

To recap, a cop was issuing the car a parking ticket when the driver, Julian Chabbott, stormed out of the hotel, got into the car, and started trying to drive away while the cop was standing there. In a matter of seconds, he'd been pulled out of the driver's seat, shoved against the side of the car and thrown to the ground because he allegedly ran over the cop's foot. Hooray for innocent passersby armed with smartphones!

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Get a Free App (The Kind You Eat) at Fairmont Hotels on Social Media Day

June 26, 2012 at 11:51 AM | by | Comments (0)

A few years ago, we fully embraced using social media when staying at hotels. Finally, you could publicly tweet out a complaint (or a compliment) on Twitter and get some instant notice from the hotel, as opposed to calling down to the black hole that is sometimes known as the front desk.

You could also check-in to Foursquare and get a discount on your hotel stay or a drink at the hotel bar and by liking a hotel on Facebook you could see their latest promotions and participate in contests for a free stay.

But not long after, the fun wore off. The discounts and promos weren't worth the effort that it took to remember to check-in, Tweet or like a hotel every time we entered one. Yet Fairmont Hotels might just win us over on Social Media Day which is happening this June 30.

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Twitpic of the Week: Here's Why You'll Love Staring At An Empty Wall At The James Chicago

Go To The Hotel's Web 
  Site Where: 55 E. Ontario St. [map], Chicago, IL, United States, 60611
May 14, 2012 at 10:26 AM | by | Comments (0)

In the ever-expanding universe of Twitter, there is one particular trend @HotelChatter happens to quite enjoy: candid hotel photos. These pics range from stunning views to anti-views to celebrity tomfoolery and everything in between. And we can't get enough of 'em! Every Monday, we commemorate our favorite "Twitpic of the Week." Got a favorite of your own? Want to show off your sweet suite? Send it in!

It's no secret that the James Chicago likes to offer fun little "extras" at the hotel: whether that's a pop-up ice cream shop, or a noteworthy artist-in-residence program or an in-room cocktail amenity. And so we weren't too surprised to see a recent guest tweet this photo of one of the hotel's 26 in-room DVD projectors.

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A Hotel Stay Is Never Boring When Jedis Fight In The Lobby

Go To The Hotel's Web 
  Site Where: 9721 Arboretum Blvd [map], Austin, TX, United States, 78759
April 23, 2012 at 10:09 AM | by | Comments (0)

In the ever-expanding universe of Twitter, there is one particular trend @HotelChatter happens to quite enjoy: candid hotel photos. These pics range from stunning views to anti-views to celebrity tomfoolery and everything in between. And we can't get enough of 'em! Every Monday, we commemorate our favorite "Twitpic of the Week." Got a favorite of your own? Want to show off your sweet suite? Send it in!

 

We don't know exactly what might have prompted this awesome public display of nerd-dom (Star Wars convention? Flashmob? Family reunion?), but we are so very glad @k4ng took the time to capture these saber-wielding Jedis in the lobby of the Renaissance Austin. And what better place: with all the rooms looking down onto the lobby, pretty much every guest had front row seats to the show!

On our last visit to Austin, most of the hotels were full up with SXSW musicians, filmmakers, attendees and media types. But clearly, the real magic happens about a month later...

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What Kind Of Hotel Photographer Are You?

April 5, 2012 at 10:38 AM | by | Comments (0)

Here at HotelChatter we're constantly bombarding you with all sorts of hotel snapshots—from mouth-watering desserts to bodacious toiletries to, yes, tricked-out hotel toilets. What can we say? We love to whet your appetite for full-on hotel frivolity geekery.

But we know we're not the only ones who like to whip out the old Nikon the minute we step into the room. In fact, our popular Flickr Pool has shown you all to be perfectly capable hotel chroniclers too.

So we want to know: when you show up at a new hotel, what is the first thing you like to take pictures of? Is it the lobby? The view from your window? The elevator doors?

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