Tag: room service

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Where to Get Your Hello Kitty Breakfast on Room Service

Where: Japan
July 21, 2015 at 9:19 AM | by | Comments (0)

We’ve seen Hello Kitty invade hotels before, but in some ways never quite like this.

Travel to Tokyo to take in the scene, as Keio Plaza Hotel Tokyo is now offering up something a little above and beyond the typical room service meal. Room service breakfast is taken to the next level with a full complement of Hello Kitty this and Hello Kitty that—you’ve been warned.

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Finally, a Happy Story about Room Service

Go To The Hotel's Web 
  Site Where: 2535 Las Vegas Blvd S [map], Las Vegas, NV, United States, 89109
July 15, 2015 at 9:00 AM | by | Comments (3)

A $16 omelet, plus $7 delivery fee and 22% service charge

Room service – and, normally, complaints about it – are normally stock fodder for HotelChatter. So here’s something a little different: a selfless room service tale to warm the cockles of your heart.

This week I stayed at SLS Las Vegas, possibly the most pilloried hotel on the Strip at the moment. I ordered room service, noting the $7 delivery charge and 22% service fee that would automatically be added to my bill. I thought back to the last time we talked room service and wondered whether – surely not – I’d be expected to add a tip on that.

On the phone I was told the food would be with me within the hour - too long! But that’s 1613-room casinos for you for you. 40 minutes later - huzzah - there was a knock on the door. Not only was the food early (“We like to manage expectations,” said the delivery guy) but as he handed me the check, which I immediately saw had a space for a tip on it, he said seven magical words.

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The Tao Group May Bring Bottle Service to Room Service With Tao Hotels

May 13, 2015 at 12:50 PM | by | Comments (0)

Have you ever been at a nightclub and thought, "Man, I wish this place had a hotel room for me to sleep in. " No, of course not. No one wants to sleep in a nightclub. Not intentionally anyways. But the folks behind the Tao Group nightlife company, which runs the massively popular Tao nightclubs in NYC and Las Vegas, are giving the nightclub/hotel concept a try.

The NY Post reports that Tao Group partners Marc Packer, Richard Wolf, Noah Tepperberg and Jason Strauss will open the first-ever Tao-branded hotel at 414 W. 15th Street in a new 23-story building. The hotel is expected to be completed in Summer 2016. Details uncovered by the Post show there will be a rooftop lounge that can accommodate 240 people, a 23rd floor lounge for the same amount of people, along with another lounge and terrace on the second floor.

No word yet on how many rooms this hotel will have but you can probably expect Tao's pan-Asian cuisine to be served in the rooms, similar to the Tao-run room service we experienced last month at The Maritime Hotel. Tao also runs the Tao Ink bar at the Maritime, so we would expect a similar concept for the Tao Hotel. And we're assuming bottle service can also be delivered via room service.

But hopefully Tao will ditch this "Always a Happy Ending" tagline in their hotel marketing campaign.

[Photo: HotelChatter]

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The Maritime Has Turned Into a Foodie with Room Service from Tao and Mario Batali on Deck

April 3, 2015 at 2:30 PM | by | Comments (0)

The North Cabanas at The Maritime Hotel is the spot where guests can kick off or wind down their day. Or both. We can't help but notice the gigantic spots on the ground, a clever nod to the nautical.

In August we shared the news that mega chef Mario Batali, along with partner Joe Bastianich, will take over all food and beverage operations at the The Maritime Hotel, located in Manhattan's hip Chelsea neighborhood. The yet-to-be-named restaurant is expected to open this summer and will be the first Batali-Bastianich collaboration in New York in almost 10 years.

In the meantime, The Maritime is making sure no one goes hungry, with complimentary day and evening receptions and a special in-room dining experience created for hotel guests only.

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A Few Things to Keep in Mind When Ordering Room Service

February 19, 2015 at 4:48 PM | by | Comments (0)

A few weeks ago, one of our contributors, Will McGough (WakeandWander), got royally fed up with the "forced gratuities" on room service bills. Many readers and a few commenters thought he was naive for not anticipating that a luxury hotel with 24-hour room service was going to do this.

But Will was firm in his outrage, saying, "A tip is not a delivery fee, it is not assumed, and it is not required as part of the transaction." Hear, hear.

However, a reader who has worked in a luxury hotel offered this insight into the additional charges that top off a room service bill. Everyone should read this:

I understand the frustration Will McGough is feeling. Having worked in a luxury hotel, I have heard this feedback many times about room service gratuity. It can be surprising to see taxes, delivery charge and auto-grat (15-20% seems customary) already included. Top that off with a missed pre-arranged delivery time and trust in the hotel begins to erode.

A few things to remember before your next Room Service order:

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One Man Takes a Stand Against the Forced Gratuity on Room Service Bills. Will You Join Him?

January 30, 2015 at 1:28 PM | by | Comments (7)

Tipping extra for room service, when there are already gratuity and delivery charges involved, has long been a hot topic here at HotelChatter. But contributing editor Will McGough is seriously fed up with these service shenanigans. Here's his rant. Got a hotel rant of your own to share? Send it to us!

Before I went to bed at a $300+ per night luxury hotel, I called room service and ordered two plates of eggs, wheat toast, yogurt, and coffee for two. I asked that it arrive around 7:30 a.m., and after confirming this and my order, the woman hung up. I went to sleep. I woke up the next morning via my alarm at 7:20 a.m., brushed my teeth, and got back in bed to wait. I was on a semi-tight schedule, having to leave the room by 8 a.m., so when the clock turned 7:32 a.m., I decided to jump in the shower.

A few minutes later--probably five or so by my mental clock--I heard the knock at the door. I was in the shower, so my girlfriend signed for it. A little late, but no worries. I dressed and came out, poured some coffee, and dug in. After the quick meal, my girlfriend went to get dressed, and as I was moving the service table out of the way, I saw the copy of the receipt under one of the dishes. Curious as to what my girlfriend left for a tip, I looked at the bill.

She had left a smaller than usual tip, and when I asked her about it, she said it was because the food had arrived late. A woman after my own heart, for sure.

But then I looked closer, and my eyes immediately transformed into saucers. A forced gratuity had been added to the tune of 18%, something my girlfriend, an innocent rookie when it comes to luxury hotel stays, had overlooked.

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Eden Roc's New Room Service Menu Encourages Gaming...Board Gaming

Go To The Hotel's Web 
  Site Where: 4515 Collins Avenue [map], Miami Beach, FL, United States, 33140
December 8, 2014 at 5:45 PM | by | Comments (0)

An ocean tower suite

We're all about bringing the FUN! back into a hotel stay but sometimes, it's hard to motivate to leave the hotel room, especially after a long day of shopping travel, partying meetings or Instagramming your feet on the beach exploring.

Eden Roc Miami Beach totally understands how tired you are, which is why they are now offering to bring the fun up to your room, cleverly pairing traditional board games with decadent room service items. Here are the six new additions to the room service menu:

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The Andaz Liverpool Street to Release Room Service App Soon

Go To The Hotel's Web 
  Site Where: 40 Liverpool Street, London, United Kingdom, EC2M 7QN
April 29, 2014 at 1:04 PM | by | Comments (0)

The Andaz Liverpool Street Hotel is London is on the cusp of releasing a new smartphone app that strictly handles your room service orders.

With the Ordering App, you can select not just what you want to nosh on but also specific delivery times. Best of all, you can use this app when you're not in your hotel room but you want room service ordered upon your return. No, it's not ground-breaking app technology (we've seen the room service function on the Four Seasons LA app and the Upper House in Hong Kong's app) but it does make your hotel stay a lot easier.

The Ordering App will be released within the month to the iTunes store and we suspect the Android store too. Rates at the Andaz start at around $330 a night on weekends in May.

[Photo: Andaz Liverpool Street]

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Room Service is Alive and Well at The Nobu Hotel in Las Vegas

March 17, 2014 at 2:00 PM | by | Comments (0)

The Hotel Max in Seattle may have bagged room service, but at the Nobu Hotel at Caesars Palace in Las Vegas, room service is alive and well, and very delicious.

Here's what greeted us one Saturday morning--green tea waffles ($20), a specialty of the Nobu in-room dining menu, served with an egg and bacon along with traditional maple syrup, Yuzu whipped cream, and a sweet Shiso syrup.

Another thing that's still alive and well at The Nobu Hotel is turndown service which features not only little boxes of chocolates and a properly turned-downed bed but also a special lavender mist from Natura Bisse (they do the bath toiletries at Nobu as well.) Turndown service is in addition to the complimentary Welcome amenity at Nobu which is a pot of freshly made green tea and specialty crackers.

Another nice touch was the Nobu Hotel chapstick, passion-fruit flavored and with SPF 15 too. We wonder if all these goodies will make it inside the Nobu Hotel that's to open soon at the Eden Roc Hotel in Miami. Or maybe they'll put a different spin on it--iced green tea and sushi bento boxes on the beach come to mind.

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Hotel Max Bags Room Service (But Not Like You Think)

Where: 620 Stewart Street [map], Seattle, WA, United States, 98101
March 13, 2014 at 12:57 PM | by | Comments (0)

Now that traditional room service appears to be on its last legs, savvy hotels are coming around to the fact that they need to shake it up a bit.

At Seattle's Hotel Max, a new restaurant called Miller's Guild, the second from James Beard Award-winning Chef Jason Wilson of Seattle’s celebrated Crush, opened in December -- and now they are providing a new twist on room service.

Based on the hotel's premise that "guests are not interested in getting wilted carnations and plastic salt and pepper shakers," Miller’s Guild’s culinary craft -- an open faced Piedmontese steak tartare sandwich, for example, or sausage-topped kale and hazelnut salad -- is delivered in custom-stamped brown paper bags with butcher’s twine, compostable containers and personalized labels and tags, complete with the name of the cook who prepared your meal. So thoughtful! We whole-heartedly approve.

Rates start at $109 a night.

[Photo: Hotel Max]

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Forget Wine: theWit Hotel's New Menu Has Spa Pairings

Go To The Hotel's Web 
  Site Where: 201 North State Street [map], Chicago, IL, United States, 60601
January 17, 2014 at 10:26 AM | by | Comments (0)

While other hotels are ditching in-room dining, Chicago’s TheWit is seriously upping its game. And your doctor's even going to like this room-service order.

TheWit is the first hotel in the Midwest to partner up with SPE Certified, a restaurant certification program that was founded in 2011. Quick crash course: SPE is an acronym for the Latin phrase Sanitas Per Escam, which means “health through food.” The program pairs chefs with nutritionists to create create meals that are low in salt, saturated fats, and processed ingredients. What’s left? Lots of tasty stuff— and much of it comes from local farms.

SPE dishes can be found through room service as well as at the hotel's first-floor restaurant State and Lake. Chef Evan Percoco’s menu now has 12 SPE-certified dishes (we’ve tasted some and they’re delish.) Options include a butter-and-cream free soup made with squash from a Michigan farm and deviled eggs with duck bacon from a Wisconsin poultry farm. There's seared salmon with chive yogurt, and Amish chicken with a mustard-maple glaze. For dessert, pastry chef Toni Roberts whips up inventive treats such as avocado brownies.

Or, you can skip dessert and head to the massage table instead.

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Here's Where You Can Order Taylor Ham Through Room Service

January 3, 2014 at 12:45 PM | by | Comments (0)

Here's another reason why we still love room service--we found the New Jersey specialty meat, Taylor Ham, on the room service menu at the Seminole Hard Rock Hotel in Florida.

Normally, taylor ham (or pork roll as it's also sometimes called) can only be found in Jersey, and most often, in diners and bagel shops. It's a specialty that's favored by many Jersey natives (especially for nasty hangovers) but scorned by outsiders who would rather just eat bacon or regular ham.

So imagine our surprise when we saw it on the menu in our hotel room in Hollywood, Fla. All in all it took about 10 seconds from the time we saw it on the menu to ordering it up from room service (along with an iced coffee.) And no, we aren't quite sure what's in taylor ham but we're ok with that.

[Photo: HotelChatter]