Tag: hotel social media

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3 Things to Look For in a Hotel's Social Media Profile

April 15, 2014 at 5:34 PM | by | Comments (2)

These days, it's not uncommon for guests to check a hotel's social media profile in addition to visiting the hotel's website before actually booking a room. And since we frequent both hotel websites and hotel social media pages daily (sometimes hourly), here are 3 things we like to see a hotel talking about to all their "friends" and "followers":

3. Recent Postings and Interactions: There's nothing worse than clicking over to a hotel's Facebook or Twitter pages, which are advertised on the hotel's website, only to find that the last time someone updated the page was in 2012. Also a bummer? When a hotel does scheduled updates of the same old, regurgitated line: "Need a hotel in [Insert city]? Give us a call or visit our website to book!"

2. Reviews and Recent Posts: Most hotels have a "Reviews" section on their Facebook page. This is a good place to check out the recent guest reviews. Typically, these tend to be pretty positive but we also like to comb them for interesting anecdotes, observations and perhaps, most importantly, reactions or comments from the hotels themselves. Same goes for the "Recent Posts" sections which have posts from the hotel's followers.

Keep reading for the #1 thing to look for in a hotel's social media profile!

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5 Reasons To Get Excited About The Four Seasons Orlando at Walt Disney World

Go To The Hotel's Web 
  Site Where: 10100 Dream Tree Blvd [map], Orlando, FL, United States, 32836
April 14, 2014 at 3:57 PM | by | Comments (0)

The Four Seasons Orlando at Disney World won't open until August 3 but they keep teasing us on their Facebook page with photos of the property.

And even though we'd normally stay away from the humidity of Orlando in August, we find ourselves practically crossing the days off on the calendar. Here are five reasons why we're hoping the Four Seasons Orlando will make all our dreams come true.

1. The Adult Pool. The adult pool (separated from the family pool) will have cabanas, cocktail servers and specialty services like "sunglass cleanings." We hope massages are on that list too. #serenitynow

2. Firework Chandeliers in the Lobby. Night time is ruled by fireworks at Disney World but we're loving this cool chandelier of "fireworks" above the lobby's grand staircase.

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CitizenM is at It Again, This Time Dissing Luxury Hotels

April 8, 2014 at 6:14 PM | by | Comments (0)

Last week, CitizenM Hotels dissed Holiday Inn on the internet by "selling" an old front desk on Craigslist as part of an April Fool's Day joke. Today, they've done it again--by parking a stretch-limo out in front of the Trump International Hotel near Central Park with a sign on the side of the car that says,

"Luxury is free WiFi and XL beds, not a stupidly long car."

The limo also drove by a few other NYC hotels like the Grand Hyatt and The Plaza as CitizenM said to "to make our point and also annoy the doormen."

We kinda love CitizenM for calling out these hotels are their WiFi policies and for annoying the doormen with a ridiculous limo but hello, Citizen M! Rates at your Times Square property aren't exactly affordable either, with one reader telling us rates were over $300 a night after your grand "reopening." For teeny rooms. At least at the Trump, we get some more space.

So keep on fighting the good fight but also maybe consider lowering those room rates a touch.

UPDATE: The Trump Hotel actually has free WiFi so this kind of didn't work out right.

[Photo: CitizenM Times Square/Facebook]

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8 Hotel Hoaxes We Hope You Didn't Fall For Today

April 1, 2014 at 1:39 PM | by | Comments (0)

We haven't participated in April Fool's Day in a while, but that doesn't mean we can't enjoy the fun that other folks put out there. Here's a round-up of some of the hotel hoaxes floating around the internet today. While we still think the hotel rooms for left-handed people (circa 2007) was the best Hotel April Fool's Day joke, this new batch is pretty fool-worthy as well.

1. ROOFTOP CHECK-IN AT RADISSON BLU AQUA IN CHICAGO

2. THE MICROSOFT HOTEL IN BELLEVUE, WASH.

The Microsoft Hotel will offer 250 technology enabled guest rooms. Each room will include a voice activated (siri-like) interface You will be able to interact with the room by making commands for common tasks such as turning the lights on, powering the TV on, flushing the toilet, and turning the shower on and off. Tasks such as waiting for an elevator will be a thing of the past as the hotel includes a smartphone app that will enable guests to call the elevator from wherever they are in the building.

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W Hotels Now Pushing a Social Media Wedding Concierge To Document Your Vows

March 25, 2014 at 5:28 PM | by | Comment (1)

We thought yesterday's rental of a resort in the Florida Keys for a 12-13-14 was insane, namely because it costs nearly $200,000 but the W Hotels of New York City are on another level of cray.

They are now offering the services of a W Social Media Wedding Concierge whose job will be to document your entire wedding across all social media platforms including using a special wedding hashtag. The service costs $3,000 but you have to be hosting your wedding at one of the W Hotels in NYC to get access to the concierge.

The W Social Media Concierge will also help guests of the wedding post their own photos to social media.

Good God, what is this world coming to? Simply posting a picture of the happy couple on Facebook saying "Congrats!" is no longer enough?

And for what it's worth, uploading photos, Tweets, Instagrams, Vines, and Pinterest boards and creating hashtags is still completely free. So maybe take that three grand and extend the hours of the open bar while putting your college-aged cousin to work. #justsaying

TL; DR this is how we really feel:

[Photo: Flickr; GIF: Giphy]

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How NYC Hotels Cope With a 'Snow Day'

February 14, 2014 at 10:59 AM | by | Comments (0)

New York got snowed in again last night (and so did 48 other states) but this morning the doorman at The Algonquin in NYC was hard at work, squeegee-ing the street in front of the entrance. (Now that's a squeegee Giuliani would approve of!) Here's a description from the hotel's Facebook page about how the hotel dealt with the storm:

Well the most recent snow storm was a combination of heavy snow, rain and wind. The Algonquin engineering team stayed atop the mess through the course of the storm to be sure that passage on West 44th Street was safe. Doorman Jermaine Clark wanted to make certain that the entire area was safe for guests and is seen using the squeegee on the street to clear any remaining slush and debris. You really have to appreciate that sort of dedication, so typical of the spirit found at The Algonquin.

Meanwhile, downtown at The Ace Hotel, the doorman put their new parkas to work:

Back up in Central Park where the Trump Hotel views usually "trump" everything else, this was what they saw instead.

Ay, yi, yi. We hope warmer weather comes in soon!

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You Can Now Book a Hotel Room Through Twitter with Loews Hotels

November 15, 2013 at 10:19 AM | by | Comments (2)

Loews Hotels is trying something new with their Twitter pages--allowing guests to book their stays directly through Twitter.

Many hotels have long been offering reservations through Facebook for a few years now but Twitter has never really been done before. Here's how Loews is pioneering this new social reservations tool:

Simply use the hashtag #BookLoews in a tweet to @Loews_Hotels that says where you want to stay and you'll be connected by a Loews Travel Planner to start a Twitter conversation. Once you're ready to book your stay, the Travel Planner will tweet you a link to a secure chat conversation to take your credit card and billing info in a secure, PCI-compliant digital environment. Other than that, you never have to leave Twitter to book your hotel room. This is the future, kids! (One thing to note: The Loews Orlando hotels are not bookable through Twitter.)

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The Ace Hotel Is Not Afraid to Call You Out On Your Game Of Thrones Obsession

September 27, 2013 at 1:04 PM | by | Comments (0)

We've all been known to do strange things in hotel room, some of which we will admit freely to doing and some which we would never tell a soul. But if you stay at the Ace Hotel they might just tweet about it. Here's what we saw on their Twitter stream last night:

So it's a somewhat complimentary tweet--whistling like a boss. But they included the room number! Fortunately for this Thrones geek fan, there isn't a real way to track down his or her identity using the room number. Most hotel will ask for a name to accompany the room number before they connect you. Then again, we didn't try. Either way, we'll think twice before singing Broadway tunes during our next stay at The Ace.

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Overshared on Social Media Recently: CitizenM's Dolly, a Fug Room and a Shoe Suite

September 26, 2013 at 4:49 PM | by | Comments (2)

Hotels love over-sharing whether it be on Facebook, Twitter or Instagram. Mind you, they only share the "positive" stuff but whatevs, we're suckers for it. Here's what we found to be kinda cool on the interwebs this week:

1. CitizenM's Dolly


Feeling lonely on your next stay at CitizenM Hotels? This doll may cheer you up. Or not.

2. W is for Wintour


Bow down. Anna Wintour graced the W London with her perfectly-dressed presence during London Fashion Week.

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Overshared on Social Media This Week: Cocker, Barca, Pink Chairs and More

September 11, 2013 at 5:03 PM | by | Comments (0)

Hotels love over-sharing whether it be on Facebook, Twitter or Instagram. Mind you, they only share the "positive" stuff but whatevs, we're suckers for it. Here's what we found to be kinda cool on the interwebs this week:

Rocker Joe Cocker is still alive and hanging out at the Swissotel in Basel, Switzerland.

Well, look who made an appearance in Apple's keynote yesterday to introduce their new class of iPhones? The W Barcelona, that's who!

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@SolWaveHouse Wants You to #Party In Their #Hotel Under the #Sun and Have #Fun

Go To The Hotel's Web 
  Site Where: Mallorca, Spain
August 12, 2013 at 4:30 PM | by | Comments (0)

It took a while but today, hotels have fully embraced social media--posting photos of their properties on Instagram, updating their events and promotions on Facebook, answering customer service issues on Twitter and even allowing reservations to be made right through their Facebook pages.

And we've seen hotels use social media to let guests engage with other guests like the The Pod Hotel in New York which we dubbed The Facebook Hotel back in 2008 for its social networking ways via their Pod Community forum.

But today, there's news about a hotel that is actively facilitating Twitter meet-ups in special Twitter-themed suites.

The Sol Wave House in Mallorca from Melia Hotels is billing itself as the first "Twitter Experience Hotel" (we wonder what Jack Dorsey and Evan Williams think about that.) The hotel boasts of a special Twitter-themed suite, known by its hashtag #partysuite. Here a bunch of friends can party down at the #TweetPoolParty, get 20 percent off drinks, lounge on VIP sunbeds and have the services of a dedicated Twitter concierge, who will answer to requests via Twitter hashtags. If you look at their Twitter stream, the tweets are littered with hashtags.

But it goes both ways. If you look at the @replies to @SolWaveHouse you will see guests tweeting for service requests using hashtags. This might be our new favorite hashtag:

Needless to say, you need a Twitter account to enjoy the fun.

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Have You Felt the 'Hamptonality' Yet? If So, You Might Be a Millennial

July 2, 2013 at 4:08 PM | by | Comment (1)

Hampton Hotels, which include the Hampton Inns, Hampton Inn and Suites and the Hampton by Hilton brands, have been talking up their "Hamptonality" in advertisements and social media outreach for over a year now. Hamptonality is an obviously made-up buzz word that defines the friendly Hampton experience. It also is meant to imply free WiFi, free, hot breakfast, the Clean & Fresh Hampton Bed and 100 percent satisfaction guarantee. Hospitality meets Hampton and becomes...Hamptonality.

Yet lately, we've been seeing the Hamptonality ads everywhere. Why, just the other day we were placing our shoes in a bin at the airport security checkpoint and the bin was plastered in a Hampton Inn ad with the hashtag, #hamptonality.

As it turns out, Hampton is giving Hamptonality an extra push this summer and its geared specifically towards the most important hotel guest generation of all time, The Millenials (ok, we're exaggerating but not by much!)

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