Tag: Virtual ConciergesView All Tags
Last week, we wondered about the future of hotel phones, noting that the technology of old is all but obsolete in today’s world. While the whole changeover process will certainly take time to implement, we wanted to give you a look at one of the possible future alternatives. And it’s no surprise that the services of a hotel phone will most likely end up being in your purse or pocket in the form of an app.
Neon, for example, is a type of concierge software that gives guests the ability to submit requests and have conversations with the front desk. The app allows the front desk to aggregate and keep track of all the requests that have been logged by guests, and it can respond and message the individual guest. The guest can also view the status of the request, including whether or not it was received (opened) by the front desk.
Check out the short demo video above to get an idea how Neon or a similar software works. While there’s a sense of nostalgia that comes along with losing the old-school desktop phone, we really like the looks of the next phase, especially since you could theoretically use the app while you were out and about during the day.