Tag: Turndown Service

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At The Belmond Maroma, Turndown Service Happens to The Entire Resort

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  Site Where: Carretera Cancún-Tulum, Km 51, Riviera Maya, Quintana Roo, Mexico
April 9, 2014 at 6:40 PM | by | ()

We thought the Viceroy Riviera Maya had won the best turndown service award with their plunge pool turndown but another resort in the area may just have them beat.

The Belmond Maroma (remember, Belmond is the new name for Orient Express) does a resort-wide turndown service every night. All around the property, candles are lit--along the walkways, in the lobby, at the restaurants, by the beach and around the pool (above.) Did we mention this happens every night?

The Belmond Maroma boasts a more secluded location than other resorts in the Cancun area, set amongst 25 acres of preserved jungle with the beach and ocean in front of it. Of course, you will pay for this. Deluxe rooms start at $815 a night which includes breakfast, coffee in-room, internet and a welcome cocktail. You may be able to score a slight discount by booking Belmond's introductory offer of 15 percent off standard room rates. The deal is valid on bookings made by June 26 for travel by June 30, 2014.

[Photo: Belmond Maroma/Facebook]

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Viceroy Riviera Maya is Making a Splash with Its New Plunge Pool Turndown

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  Site Where: Playa Xcalacoco Frac 7, Playa del Carmen, Riviera Maya, Quintana Roo , Mexico, 77710
March 26, 2014 at 9:40 AM | by | ()

If you’re looking to heat things up at night, this may just be the turndown service for you.

The Viceroy Riviera Maya is now offering a new Plunge Pool Romantic Turndown that involves aromatherapy, candles and lanterns, music, food, and drink – all set under the stars on your private terrace with its own plunge pool.

At the prescribed time, the hotel’s Concierge arranges for the turndown with the options you’ve pre-selected:

• Aromatherapy choice includes Relaxation, Romance and Rejuvenate

• Mood music may be anything from love songs, Latin rhythms or your own iPod playlist

• Lanterns and flower petals rim the perimeter of the pool, and candles are floated in it

• Choice from the special turndown food and beverage menu, from champagne and fruit to after-dinner drinks and dessert creations by the pastry chef

• Plush robes and towels to cozy up in

The Plunge Pool Romantic Turndown is $99. Other romantic options are available for an additional cost, such as a bouquet of three-dozen red roses for $105.00 and Chocolate Fondue for $25.

The 41 villas at the Viceroy Riviera Maya start at $393 in July for a Sun, Sea and Solitude package in a Deluxe Villa, which includes breakfast and a $100 resort credit.

[Photos: Viceroy Hotels & Resorts]

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Room Service is Alive and Well at The Nobu Hotel in Las Vegas

March 17, 2014 at 2:00 PM | by | ()

The Hotel Max in Seattle may have bagged room service, but at the Nobu Hotel at Caesars Palace in Las Vegas, room service is alive and well, and very delicious.

Here's what greeted us one Saturday morning--green tea waffles ($20), a specialty of the Nobu in-room dining menu, served with an egg and bacon along with traditional maple syrup, Yuzu whipped cream, and a sweet Shiso syrup.

Another thing that's still alive and well at The Nobu Hotel is turndown service which features not only little boxes of chocolates and a properly turned-downed bed but also a special lavender mist from Natura Bisse (they do the bath toiletries at Nobu as well.) Turndown service is in addition to the complimentary Welcome amenity at Nobu which is a pot of freshly made green tea and specialty crackers.

Another nice touch was the Nobu Hotel chapstick, passion-fruit flavored and with SPF 15 too. We wonder if all these goodies will make it inside the Nobu Hotel that's to open soon at the Eden Roc Hotel in Miami. Or maybe they'll put a different spin on it--iced green tea and sushi bento boxes on the beach come to mind.

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Cookies and a Lullaby: Is This The Perfect Turndown?

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  Site Where: Piazza Strozzi, Florence, Italy
November 16, 2011 at 12:55 PM | by | ()

Chocolates at turndown are all well and good. Port, even better. But, if we lay aside our greedy tendencies for a moment, we’d say that this sincere wish for us to have a good sleep is probably better than both of them.

We found this on our pillow at bedtime during our stay at the Golden Tower Hotel in Florence: a copy of the Brahms Lullaby, which sounds like this and reads like this:

Lullaby and good night, with roses bedight
With lilies bedecked is baby's wee bed,
Lay thee down now and rest, may thy slumber be blessed
Lay thee down now and rest, may thy slumber be blessed

Lullaby and good night, thy mother's delight
Bright angels beside my darling shall stand;
They will guard thee from harms, thou shalt wake in my arms
They will guard thee from harms, thou shalt wake in my arms

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The Free Port At The River Inn Will Get You Rolling On The (Mississippi) River

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  Site Where: 50 Harbor Town Square [map], Memphis, TN, United States, 38103
August 5, 2011 at 10:29 AM | by | ()

All this week, Julia Buckley will be taking us down the Blues trail in the Mississippi Delta and giving us the lowdown on the hotel scene. So kick off your blue suede shoes and get comfy.

Chocolate, schmocolate. Turndown service usually leaves us slightly cold – or rather, it did until our stay at the River Inn of Harbor Town in Memphis two weeks ago. Because there, turndown not only means a gussied up bed. It not only means posh, round, Ferrero Rocher-like truffles rather than a tasteless slab of sugar on the pillow. No, at the River Inn, turndown also means a little carafe of port.

Why mention Memphis in HotelChatter's official Mississippi Delta Week? Because if you’re traveling to the Delta, it’s most likely that you’ll start off (and end up) in Memphis. Not only is it the closest major airport to the Delta, but it’s a fitting place to top and tail your trip, seeing as Memphis was the town all the blues musicians wanted to get to.

We’ve been to Memphis a couple times now, but never had much luck with hotels, the Benchmark being the low point, and the surprisingly snazzy Motel 6 in Horn Lake the high – but it’s a 20 minute drive from town. And though we’ve hung out and watched the duck parade at the Peabody, it’s always been out of our budget or fully booked.

But this time was third time lucky in Memphis, and not just because of the port.

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Our Set List for the Ultimate Hotel Turndown Service

July 8, 2011 at 12:05 PM | by | ()

And before we say goodnight to Sleep Week allow us to leave you with some sweet thoughts on turndown service.

Aaaaaaahhhhhhh. Turndown service. Not every hotel offers this but for the ones that do, let us tell you something--a mint on the pillow and a hastily pulled back duvet cover is not going to do it.

No, no, no. We want (not to mention, paid for) the most relaxing, pampering, turndown service there is, a sort of hazy cocoon of sleep-inducing aura that we cannot get at home.

In short, turndown service is practically akin to a christening of one of the babies from Real Housewives of New Jersey--if you're gonna do it, you better go all out! (Just don't get into a brawl as it's happening though.)

Here is our set list, if you will, for the Ultimate Hotel Turndown Service.

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Ritz-Carlton Palm Beach Lets Loose with a Pillow Fight

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  Site Where: 100 S. Ocean Blvd. [map], Manalapan, FL, United States, 33462
September 30, 2010 at 10:24 AM | by | ()

Admit it: You've always wanted to just have a big old pillow fight in a hotel room. The fluffy pillows are just so tempting. But of course, you're an adult and don't really partake in such childish games, not least because you don't need to get hassled by the hotel. But the Ritz-Carlton, Palm Beach not only allows pillow fights, it encourages them with a special pillow fight turndown amenity.

Yes, we know what you are thinking--Ritz-Carlton? Pillow Fight? Having Fun? But this is for real. However, it is restricted to families and is not a way for you to fulfill some age-old teenage dream.

Guests of the hotel and their children can order the Family Pillow Fight, which arms you with 30 brightly colored tiny silk pillows, two sets of little boxing gloves for the kiddies, some game options and a CD to help set the face-smashing mood.

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'Sushi' Turndown Service at the Langham Hotel

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  Site Where: 8 Peking Road Tsim Sha Tsui, Hong Kong, China, TSIM SHA T
September 18, 2007 at 4:57 PM | by | ()

More and more hotels are starting to pay attention to their turndown services and that's a good thing because chocolate mints and the forecast for the next day's weather are starting to get a tad tired.

At the Langham Hotel Hong Kong, the hotel is placing "sushi-inspired treats" on the pillows at turndown service. But don't worry it's not raw fish. It's chocolate sushi like this one picture above from KookiSushi:

Guests can look forward to sushi-inspired treats of finest and sweetest ingredients from the Palm Court (the hotel's restaurant), such as Chocolate Passion Fruit Cream resembling a temaki hand roll; Strawberry Truffle and Rice Crispies in the shape of moguro, and Choco-Banana and Sago like salmon roe.

With sides of kiwi "wasabi" and raspberry "soy," your pillow never tasted so good.

Your pillow also might get a little messy. Hopefully, they supply some napkins and fresh pillow sheets just in case.

[Photo: Kooki Sushi]

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Turndown Service: It was the Maid in the Fairmont with a Candlestick

August 28, 2007 at 7:19 PM | by | ()

Sorry, we are a little nostalgic for the Clue board game. Anyways, two maids on the housekeeping staff at the Fairmont Copley Plaza were charged yesterday with stealing $100,000 worth of jewelry from hotel guests.

Meanwhile, we left our fake diamond earrings at the Mandarin Oriental Spa in New York and they thankfully held onto the them for three days until we returned to the city to pick them up.

Have your own hotel theft horror or hotel lost and found story to tell? Let us know.

For now, check out these stories:
· Burbank Hilton, accused of theft, gives LA Times the detailed process of their investigation [LAT]
· In India, avoid going to the bathroom cuz your room might get robbed? [Hobo Traveler]
· A second man is charged in the Kirsten Dunst-SoHo Grand robbery [Hobo Traveler]
· Even in the happiest place on earth, Disney World hotels get robbed [WFTV]

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Conrad Indianapolis Offering a 'Pregnancy Turndown'

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  Site Where: 50 West Washington Street [map], Indianapolis, IN, United States, 46204
May 1, 2007 at 3:39 PM | by | ()

Add this to the Mommy Moon files....

The Conrad Indianapolis is offering Moms-to-be a "Pregancy Turndown" service which is actually much more than a regular turndown service. The service includes:

· A prenatal listening system to monitor the baby's heartbeat, kicks, hiccups and more.
· Internet access so that the mother-to-be can email the sounds of the heartbeat, kicks and hiccups to loved ones at home.
· Extra pillows for elevating legs and releasing pressure from the lower back.
· Unlimited bottled water to keep the body hydrated.

The service starts at $279 a night but if you want something a little more you can get the "Indulging Mothers-to-Be" package which starts at $319 and includes a 60-minute prenatal massage at the Spa Chakra. You can book by calling 1-800-CONRADS or reserve online using the promotion code P5.

Too bad, this is only offered in Indianapolis--not quite a Mommy Moon destination. Yet we do wonder how many little Conrads will be running around the Midwest in the next few years.

Related Stories:
· Introducing a Mommy Moon? [HotelChatter]
· Conrad Indianapolis reviews [TripAdvisor]