Tag: Self-Service HotelsView All Tags
We saw earlier this year that hotels' self service/automated check-in is gaining popularity in an effort to keep pace with time-crunched, no-nonsense guests. We get it, you just want to get to your room, to hell with the pleasantries and to hell with the front desk. Fair enough. But while opinions vary about the value of interaction upon check-in, one thing that's not being discussed is the automation on the other end.
Seriously, does anyone use the check-out process at hotels anymore?
We admit we rarely stop at the desk on the way out. Most times the receipt is under the door, and when it's not, we give the hotel the benefit of the doubt (but check our credit card statement a few days later just to be sure). Some hotels let you call down or check out via your television. And when you're in a hurry to get going, nothing is worse than standing in a line to say all was well with your room..and "please come again". Uh, yeah. We gotta get going.
We've been booking hotels online and without personal interaction for years, but the idea of a full-on "self-service" hotel is now officially a reality -- and figures to be the center of the next big debate in the hotel industry.
What do we mean by "self-service?" Well, you can now book, check in, and check out of a hotel without talking to a single human being.
The Sound Garden Hotel in Poland, for example, has streamlined the hotel experience in an attempt to cut costs and lower rates by installing electronic kiosks for self-check in, and the plans for the Marriott/IKEA Moxy Hotel also call to replace the counter with a kiosk. The machine spits out a key, and off you go. The Sound Garden Hotel also lets you decide which floor you want to stay on at check in (does this remind anyone of the airline industry?).