Tag: SLS Hotels

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Finally, a Happy Story about Room Service

Go To The Hotel's Web 
  Site Where: 2535 Las Vegas Blvd S [map], Las Vegas, NV, United States, 89109
July 15, 2015 at 9:00 AM | by | ()

A $16 omelet, plus $7 delivery fee and 22% service charge

Room service – and, normally, complaints about it – are normally stock fodder for HotelChatter. So here’s something a little different: a selfless room service tale to warm the cockles of your heart.

This week I stayed at SLS Las Vegas, possibly the most pilloried hotel on the Strip at the moment. I ordered room service, noting the $7 delivery charge and 22% service fee that would automatically be added to my bill. I thought back to the last time we talked room service and wondered whether – surely not – I’d be expected to add a tip on that.

On the phone I was told the food would be with me within the hour - too long! But that’s 1613-room casinos for you for you. 40 minutes later - huzzah - there was a knock on the door. Not only was the food early (“We like to manage expectations,” said the delivery guy) but as he handed me the check, which I immediately saw had a space for a tip on it, he said seven magical words.

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HNB: Jose Andres Says Yes to SLS But No to Trump

July 8, 2015 at 6:09 PM | by | ()

So much hotel news, so little time – here are a few snippets to keep you up to date with the latest news from around the world!

SLS NEW YORK TO OPEN SUMMER 2016 WITH JOSE ANDRES IN THE KITCHEN: SLS New York announced today that it received $109 million financing from Fortress Investment Group for their 190-room luxury lifestyle hotel at 444 Park Avenue South. That's enough change to get their favorite chef José Andrés installed in the kitchen at the hotel. Word is Andrés will bring his The Bazaar by José Andrés concept to the hotel. This marks the third Bazaar for the world but the first JA restaurant in NYC. The hotel should open by Summer 2016.

AND HERE'S WHERE JOSE ANDRES WON'T BE OPENING (OR SO HE HOPES): Andrés recently backed out of opening a restaurant inside the Trump International Hotel, Washington D.C, set to open next year. He did so because of The Donald's unsavory remarks about Mexicans and illegal immigrants. However, Trump won't let him get away so fast. According to a statement from Donald Trump, Jr.: “In the event Mr. Andrés defaults in the performance of his obligations, we will not hesitate to take legal action to recover all unpaid rent for the entire 10 year term together with all attorneys’ fees and additional damages we may sustain. We will also enforce the exclusivity provisions preventing Mr. Andrés from opening a competing restaurant anywhere in the D.C area. Mr. Andrés’ obligations under the lease are clear and unambiguous." Gulp.

HILTON LOS CABOS HAS OFFICIALLY REOPENED: After getting pummeled by Hurricane Odile last September, the Hilton Los Cabos is now back open for business and better than ever. The resort has reimagined culinary concepts, including a swim-up bar; renovated guest rooms; and a new El Sombrero hat shop. In August, the resort will also open its hotel-within- a-hotel concept, called La Vista Club which features 65 Club-level rooms and suites.

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A Sneak Peek at SLS LUX Brickell, Opening in 2017

July 6, 2015 at 3:36 PM | by | ()

Museum quality art for all to enjoy is part of the SLS LUX experience, like this iconic Fernando Botero bronze sculpture whose new home is now in Miami.

SLS LUX’s mission is to “indulge the senses,” though “sense the indulgence” also comes to mind. Especially in Miami, with all eyes - certainly ours - on the upcoming SLS LUX Brickell Hotel & Residences.

The dynamic duo of sbe and The Related Group, along with partner The Allen Morris Company, can already boast a sellout crowd – as in all 450 condos are gone with the Florida wind. Ah, but the SLS LUX hotel awaits us, rather we wait for it, and a 2017 opening. From the looks of things, we already thinks it’s a keeper.

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Yet Another Baha Mar Dream Vacation Has Collapsed

May 18, 2015 at 2:56 PM | by | ()

Just last week, we posted a silver lining that emerged from the storm clouds of the epic opening fail of Baha Mar Resort & Casino in the Bahamas, which has been plagued by construction delays, thanks to a standoff between the resort and its construction company.

A Hyatt Gold Passport guest told HotelChatter that he was extremely impressed with Hyatt's customer service for affected guests of the Grand Hyatt at Baha Mar, which involved a dedicated hotline for Hyatt guests and a full refund of all of his Passport points used to book the trip, plus a few extra.

This was pretty much the only positive report we've heard regarding Baha Mar in months. But today, we're back to the usual doom and gloom that has been hovering over the resort complex since they missed their (second) targeted opening date of March 27.

Tribune 242 is reporting that a bride and groom who were scheduled to have their wedding in June at the SLS at Baha Mar are now unable to get a refund nor answers to their many questions from SLS and Baha Mar. They are also trying to wrangle refunds for 100 of their guests, who had booked hotel rooms and flights to The Bahamas.

Apparently, the couple and their 100 guests were treated as one giant group, instead of individuals. Eventually, SLS offered the group a mixture of cash and credits for future stays, but the cash portion was not even enough to cover everyone's air fare. Now the groom, who himself is a builder of luxury homes in Houston and thus very familiar with construction projects and delays, said the experience has been such a nightmare that he will never return to the Bahamas again, "unless it was to see the ruins of Baha Mar."

And he's not alone.

Keep reading to hear yet another example of someone who was royally screwed over by Baha Mar.

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SLS New York Won’t Happen Until 2016, But SLS LUX Is Coming to Miami

Go To The Hotel's Web 
  Site Where: Park Avenue & E. 30th [map], New York, NY, United States
May 4, 2015 at 9:25 AM | by | ()

Our comparison between hotel opening dates and blind dates turned out to be pretty prophetic in the case of SLS New York: the hotel would have stood us up big time had we counted on that February 2015 opening – and that’s after both 2013 and 2014 didn’t happen.

As much as scaffolding has been looking serious at the Park Avenue hotel, we can add another year’s wait to try the 190 rooms, rooftop with “killer views of the city”, and “unrivaled restaurant and nightlife concepts”: the hotel won’t open before early 2016. Bummer.

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SLS LUX Redux is Now in The Works in Philadelphia

Go To The Hotel's Web 
  Site Where: 301 S. Broad Street [map], Philadelphia, PA, United States, 19107
March 16, 2015 at 5:51 PM | by | ()

Philippe Starck, developer Carl Dranoff and Sam Nazarian

The first SLS LUX Hotel is set to open shortly in the Bahamas but already work is underway on another one—this time in Philadelphia.

We told you about SLS coming to Philly in December 2013 but it looks like the plan has been upgraded to make the property an SLS Lux brand.

Going up at Broad and Spruce Streets, the SLS LUX Philadelphia will have 152 hotel rooms, along with 90 SLS International Residences, all developed by Dranoff Properties. All residents and hotel guests will share the SLS LUX amenities which include a landscaped sun deck, a 75-foot indoor pool, a full service spa, concierge services, 24-hour room service, and SLS F&B concepts, which have yet to be announced but could totally include Katsuya, Cleo and Umami restaurants.

SLS’s fave designer, Philippe Starck will design the hotel and residences which will be built on the site of the former home of Phildelphia International Records, which was responsible for putting forth “The Sound of Philadelphia” out in the world, as well as racking up 175 gold and platinum albums. Starck and sbe chairman Sam Nazarian both pledged to honor the history and importance of the PIR at an event announcing the project last week.

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A Sneak Peek at the Seriously Laid-Back Spaces at SLS Lux at Baha Mar

Go To The Hotel's Web 
  Site Where: 1 Baha Mar Boulevard, Nassau, Bahamas
March 10, 2015 at 2:05 PM | by | ()

We're just a few weeks away from the first opening phase of the long-awaited Baha Mar Resort in the Bahamas. We've already told you what to expect rate-wise as well as given you the heads-up on the opening deal.

Now today, we're peeking at the public spaces of the SLS Lux at Baha Mar.

Here are a few renderings of the lobby, the pool and the pool terrace. This might be our favorite SLS yet. It's not too dark, it's not too weird or ornate, and it's not crowded, yet. We also love how the Bahamian pink gets incorporated here. (The entire exterior is swathed in this color.)

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A Peek and a Deal at The SLS Lux Hotel at Baha Mar

Go To The Hotel's Web 
  Site Where: Baha Mar, Bahamas
February 16, 2015 at 1:38 PM | by | ()

We've already told you what to expect room rate-wise at the upcoming Baha Mar Resorts, the first of which will open on March 27, but today we have a closer look at, and a deal for the SLS Lux at Baha Mar.

In case you weren't sure, SLS Lux is what it is says--a luxer version of the usual, SLS Hotels. A room at the SLS Lux at Baha Mar starts at 358-sq.ft. and includes the "Sleep Lying Still" signature beds, 48-inch flat-screen TVs, Ciel spa toiletries and a Juliette balcony, among other amenities. But judging by this new rendering of the rooms, SLS Lux actually looks more simpler than the average SLS Hotel room. We do like that rug, though.

And these are rather small rooms for being "Lux" but the good news is that the opening rate on March 27 has dropped from $715 a night to $450 a night, with a $100 resort credit. There is still a $40 per night, plus tax resort fee to add-on.

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No More Mystery: We Get to Know Archer New York

Go To The Hotel's Web 
  Site Where: 45 W. 38th St. [map], New York, NY, United States, 10018
February 4, 2015 at 6:35 PM | by | ()

After building a mystery all spring, Archer Hotel New York opened at the end of May. But last week, we sent in an operative to reveal the secrets of Archer (and to find out just how sweet the nightly turndown service really is.)

The Location
New York’s mid-30s neighborhood used to be a warren of Garment District warehouses and tailor shops, a neighborhood you passed through on the way to Penn Station or Times Square. Lately, however, it’s become one of the city’s hottest hotel opening spots (the Refinery Hotel is just a few doors down from Archer) expanding the footprint of Midtown by a few blocks.

Speaking of blocks, the one on which you will find Archer (W. 38th Street between 5th and 6th Avenues) is quiet, but a quick walk to Bryant Park in one direction and Herald Square in the other. First-time visitors to the city can be at the Empire State Building in a matter of minutes, and the lights of Times Square and Broadway’s theaters are a leisurely 10-minute stroll away.

During construction and opening, the hotel cultivated an air of mystery around its namesake, Archer, a sort of character meant to conjure up the gallivanting jetsetter with an eye for bespoke knickknacks every traveler secretly hopes to be.

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So Long, Sam: Nazarian No Longer Running The SLS Las Vegas

December 17, 2014 at 2:14 PM | by | ()

Last August was undeniably the peak of hotelier Sam Nazarian's career. After a few years of stagnancy followed by some fast and furious renovations, the worn down Sahara Las Vegas casino and hotel was set free from its Rat Pack history days and transformed into the modern, design-forward, and frankly, thrilling SLS Las Vegas.

We attended the opening (you can read that coverage here) and even though we knew Nazarian didn't single-handedly breathe new life into a rather depressing end of the Las Vegas Strip, he was the visionary behind everything that is now in place at the resort--from Chef Jose Andres Bazaar Meat restaurant to Philippe Starck's stylish guest rooms, Umami Burger, LiFE Nightclub, Griddle Cafe and a handful of retail boutiques from Fred Segal.

Making the opening night of the SLS more meaningful for Sam was that he and his dad rang in the SLS opening bell in a ballroom where Frank Sinatra and other legends once performed.

But now, those legendary moments are over. At least for Nazarian in Las Vegas.

Stockbridge Capital, the company that owns 90 percent of the SLS Las Vegas to Nazarian's SBE's 10 percent, announced yesterday that Nazarian will no longer be involved in the management of the SLS Las Vegas.

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We're Trying to Keep Cool But The SLS New York May Open in February

Go To The Hotel's Web 
  Site Where: 444 Park Avenue [map], New York, NY, United States
October 27, 2014 at 10:51 AM | by | ()

For us, hotel opening dates are very much like blind dates--we have very low expectations of them turning out to be good and most times, we don't even expect them to show up. So we're taking the new opening date of the SLS New York very casually.

But there's a little part of us that is hopeful the hotel will be the man of our dreams, er, open in February as planned.

The website for the Park Avenue hotel in the NoMad nabe is still listing "2015" as the their opening date but a recent lodging report has it pegged for February. The hotel will have 190 rooms, designed by Philippe Starck, along with different restaurant and lounge concepts from other SLS hotels and a rooftop "experience." The timing could be great too, since the New York Edition will open in April.

We peeped at the hotel's exterior and signage last Fall and there wasn't much to report, but we're keeping the faith that the hotel is further along in the process a year later. After all, we've been waiting for this hotel since 2012 when they promised a 2013 opening date. So, you know, it's kinda like they owe us to open in February now.

[Rendering via SLS New York]

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Here's The Code...for SLS Hotels' New Loyalty Program

October 22, 2014 at 4:10 PM | by | ()

At long last, SBE, parent company of nightclubs, restaurants and SLS Hotels has FINALLY introduced its new loyalty program. And boy, is this long overdue. We've been waiting for this since July 2011 when the existing program, SBE Preferred, stopped taking new members.

Called THE CODE, the program was actually introduced first as the players club program at the new SLS Las Vegas. When we inquired at SLS casino about signing up, we asked if The Code worked for all SBE properties across the U.S. We were told that it didn't at the time but that eventually it would. Now the program is open for all SBE venues but The Code heavily favors SLS Las Vegas in terms of perks and benefits.

Here's what The Code promises (FWIW, we do dig that name.)

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