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Hotel Tips / Hotel Commandments / Royal Hotels / London Hotels / Luxury Hotels / David Morgan-Hewitt / Hotel News / → All Tags
London's poshest hotels sure are particular about keeping their guests happy, but we shouldn't be too surprised. This is their, and any other hotel's, #1 rule of business. But now we're getting even more insight as to exactly how these luxe hotels are doing it.
On the heels of the 10 commandments, comes a new set of tips aimed at keeping VIP guests happy. And when we say "VIP", we don't mean someone looking to splash out for a night but rather, heads of state, celebrities and yes, even royals.
David Morgan-Hewitt, the managing director of The Goring Hotel, has given HotelChatter his own personal rules for ensuring that his very, very, very important guests are happy during their stay. We especially love #5 and #6. But don't worry, if you don't fall into the VIG category, just read rule #10.
The Goring's 10 Tips for Keeping VIP Guests Happy
· 1. Make them feel at home. Just because the guest is grand does not mean they are going to want to be in a place that sees itself as grand.
· 2. Know who they are. Do your homework, find out about their likes and dislikes, their hobbies, their family, their work. Anything that you know about them will all help.
· 3. Personalise their stay. Do not just throw standard amenities and service elements at them. Tailor your efforts to things that they will appreciate.
· 4. Talk to them. No matter who you are whether you a Monarch, a President or a film star, you are still a human being.
· 5. Do not allow bad behaviour. Being a VIP or a Royal does not allow you to be rude, insensitive or aggressive. It is very important to start off on the right foot. Sometimes a conversation needs to be had with guests who do not quite get this. We once had a guest here who was feared and loathed by another deluxe hotel because of the way she behaved. From her first stay, she was putty in our hands because she knew the rules and she felt she belonged.
Hotel Cocktails / Royal Hotels / London Hotels / Royal Baby / Prince William / Kate Middleton / → All Tags
The Royal Baby, aka son of the Prince William and Kate Middleton (or more properly, the Duke and Duchess of Cambridge), arrived yesterday at 4:24pm weighing eight pounds and six ounces and reportedly sporting more hair than Wills.
Called "The Royal Toast", the drink is a champagne cocktail created by International Bartender of The Year Alex Kratena that combines Tapatio tequila, cedar wood syrup, lemon juice and Peychaud’s bitters with Ruinart blanc de blancs. The drink is then served in a coupe wrapped in a scented blue crepe paper. It costs £16.50 and will be served only until August 22nd. Meanwhile, rates upstairs at the hotels start around $365 a night.
[Photo: The Langham London]
Royal Hotels / Celebrity Scoop / St Regis Hotels / Prince Harry / Nacho Figueras / Hotel News / → All Tags
Oh, who are we kidding? We're sure St. Regis Hotels and their polo team, captained by hunky Nacho Figueras, let Prince Harry and his Sentebale Land Rover team win the match with a final tally of 4-3. After all, the
hot ginger Prince Harry even scored the winning goal.
The polo match took place last week as part of the Royal Salute Sentebale Polo Cup at the Greenwich Polo Club in Connecticut. The match was the opener to the polo season and it's primary goal was not to give us pictures of Prince Harry and Nacho together but rather to raise awareness and support for healthcare and education of the children of Lesotho, Africa.
Several other St. Regis Connoisseurs came to cheer the St. Regis team on--which includes Dawn Jones (wife of Tommy Lee Jones)--such as fashion designer Jason Wu, Starwood’s SVP Brand Management Dave Marr, Greenwich Polo Club Co-Founder Peter Brant and Stephanie Seymour, Nacho's wife Delfina Blaquier (pictured above), model Karolina Kurkova and Olivia Palermo.
Royal Hotels / London Hotels / Sweet Suites / Kate Middleton / Prince William / Marriott Hotels / Family-Friendly Hotels / Hotel Cribs / → All Tags
Places like The Goring, The Stafford and Park Plaza Hotels were all quick to join in the royal wedding mania that took place two summers ago, but here's one hotel that seems to be starting a new trend: royal baby mania.
London's Grosvenor House has chosen to re-decorate one of its Premium Park suites in anticipation of Kate Middleton and Prince William's firstborn. Not that, like, the baby is actually planning to stay there (at this moment, it can't even digest its own food, so we don't see how it could be making hotel reservations…), but, you know, just in case.
"Suite Dreams" is a fully-equipped nursery, with a luxurious four-poster crib, hand-painted furniture, Beatrix Potter-inspired designs, and a children's play area with a London-themed toy cupboard.
The whole thing is pretty impressive, actually, though no surprise there, as Daily Mail tells us the suite was actually designed by Dragons of Walton Street, a studio that's created nurseries for the Royal Family in the past.
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London's Goring Hotel may have recently received a seal of approval with its Royal Warrant (gosh, we're still having a hard time with that name), but the InterContinental London Park Lane has its own special royal nod of recognition, too.
Sitting on the site of Queen Elizabeth II’s former childhood residence on Piccadilly, the hotel has just unveiled its Royal Suite, with queenly design elements tastefully scattered throughout, and a view over the Royal Parks, no doubt filled with Royal Squirrels. Heh.
Like most things royal, this suite is a bit complicated. We'll explain. But first, how about some photo gawking?
This hotel received an official "thumbs up" from the Queen.
Despite our initial pause about the term "Royal Warrant", no one at The Goring Hotel in London's swank Belgravia nabe is getting arrested. Rather, the Royal Warrant decree establishes the hotel as the Royal Family's "official favorite hotel of choice." It's the first time ever the Queen has bestowed the award on a hotel.
Not that we needed some fancy schmancy decoration from the Queen to understand how much the Royal Family loves the spot. After all, this is where Kate spent her last night as a commoner in the hotel's top floor suites. It's also where several of the royals retreated post-nuptials to let their hair down and have some real fun. Perhaps too much fun in Prince Harry's case. But the hotel isn't just a joint for stuffy royals. In fact, a pretty sexy bridal lingerie photoshoot inspired by Kate also happened at the hotel in 2011.
Apparently, the lobby at Radisson Blu Oslo can be a dangerous place. The Daily Mail reports that King Otumfo Osei Tutu II, who was visiting the Norwegian capital for a conference, had a suitcase full of crown jewels stolen from right under his nose in the lobby of the hotel, where rooms start at around $279/night.
Not too much else is known, save for the obvious fact the 62-year-old Ghanian king is pissed.
Though if it's any consolation, ex-Backstreet Boy Brian Littrell had, like, the exact same thing happen to him at a Marriott. And let's not forget the £1 million emerald ring that went "missing" from a Four Seasons bathroom.
These things happen!
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Poor Shangri-La Paris. It sure has a ton going for it—horse-drawn carriage rides at Christmas time, gorgeous Eiffel Tower views. But that prestige wasn't enough to stop a Saudi Arabian princess from stiffing the hotel on a six-month bill worth over $7 million.
Yup. After booking the entire seventh floor of the hotel for herself and a 60-person entourage, at a cost of EUR 20,000 per night, and remaining there from Christmas until Thursday of last week, Princess Maha al-Sudari tried sneaking out in the middle of the night without so much as tipping the bellhop.
And the worst part? This wasn't the first time.
2012 is shaping up to be a huge year for London travel: there's the matter of a certain sporting event coming to town, and from June 2nd-5th, the city of perpetually grey skies will mark 60-years of Queen Elizabeth the II's rule during the Queen's Diamond Jubilee.
The elaborate celebration fit for, well, a Queen, is set to include a pageant on the Thames River, the lighting of beacons 'round the world, special exhibitions at the National Portrait Gallery and Victoria and Albert Museum, and a variety of neighborhood luncheons thrown by locals.
Celebrity Scoop / Royal Hotels / Prince Harry / Courtyard by Marriott Hotels / San Diego Hotels / → All Tags
Good grief. The Courtyard By Marriott Solana Beach might as well put a big sign out front that says, "PRINCE HARRY SLEPT HERE."
We have seen a surge in people wanting to stay in the hotel, and in that room, because of the recent stay. We're fielding a lot of calls and enquiries. 'We are looking at properly creating a royal package - it's being discussed internally. 'But just promoting that's the room he stayed in could be enough. People can stay in the same property, the same room, the same bed as the prince.
Royal Hotels / Prince Harry / Celebrity Scoop / San Diego Hotels / Courtyard by Marriott Hotels / Hotel Sex / → All Tags
That smile...those eyes
Though we certainly enjoyed speculating on Prince Harry's after-hours partying two weeks ago, we mostly just enjoyed seeing the 27-year-old enjoying a night out on the town. But the story doesn't end there.
A staff member at the Courtyard by Marriott Solana Beach is telling the The Daily Mail that Jessica Donaldson (the unnamed brunette from the Ivy) actually went to meet the Prince for a second time—and stayed the night at his hotel room on the second floor. Donaldson, who is still with her boyfriend of three years, denies such a thing ever happened, despite photos taken of them being intimate at another club in San Diego on a prior evening.
Wills who? The royal prince we really have the um, red hots for is Prince Harry and we're kicking ourselves for not having been at the Andaz San Diego over the weekend when Harry decided to let loose from his Apache military helicopter training.
Us Magazine reports that the Prince hit up the hotel's Ivy rooftop bar (Ivy is a nod to the hotel's former name) with 20 of his friends and started guzzling Absolut Vodka, Red Bull and beer. Then they moved to the hotel's outdoor pool deck where they watched a rugby match in a private cabana.