Tag: Room ServiceView All Tags
Last week, we kinda couldn't believe a recent survey that said 75 percent of travelers no longer ordered room service. That seemed like a crazy high percentage given that so many hotels offer room service (budget brands and the Hilton New York not withstanding.) Not to mention we ourselves almost always order room service. Could we really be part of a dying breed of hotel guests?
Thankfully, a few of you room service loyalists agreed with us in the comments section. But one longtime HotelChatter reader, Courtney M., gave us an excellent tip on Facebook:
In most cities, I order delivery service using my iPad versus room service because it is so much cheaper and so many more options. Sometimes the hotels charge me a fee to allow them to deliver to me, but I usually just meet them in the lobby.
Ok, now that is smart. And convenient, especially after midnight or whenever the hotel stops ordering room service. But don't worry room service, we still want you in bed with us so you're safe for breakfast orders.
Got any other room service tips to share? Do it in comments below!
Room service, we wish we knew how to quit you. Actually, no we don't. We want to order you forever and ever and ever!
While CNT didn't seem too fazed by this report, we found ourselves looking around and wondering--are we the only ones ordering room service these days?
This particular editor has stayed in three different hotels in the past month and I ordered room service in two of them. Breakfast is an especially key room service order for me since I hate having to go out and scrounge for food early in the morning (or you know, get dressed and troop down to the lobby.) Plus, having breakfast in bed is truly one of the experiences I love most about hotels. I definitely can't get that at home.
Gripes about delivery charges and overpriced items aside, a few of us here at HotelChatter also had straight-up conniption fits this summer when the Hilton New York killed their room service. For a luxury hotel to remain luxury or even just "full-service" we strongly believe they need room service. That said, we ain't knocking the other brands that have free breakfast spreads down in the lobby. Quite a few of them do it good. And they are certainly cheaper than these insane in-room dishes.
But usually, if there's room service menu sitting on the desk in our hotel room and we're tired and hungry, you can bet we're going to order up something to eat.
Maybe we aren't in the majority on this topic? Tell us if you still order room service in comments below!
We're currently in Philadelphia, getting the scoop on the city's hotel scene and checking out the new Radisson Blu near Rittenhouse Square, which we will give you a look at next week.
But in the spirit of a good old-fashioned spoiler, we learned that the Rad Blu will offer in-room massages since they don't have a spa on-site.
While we doubt many would agree that in-room massages are an equal substitute for a spa facility, we do appreciate the gesture from hotels, the extra "room service," if you will. That said, we're curious as to what travelers think of this concept that has almost become common at mid-to-luxury city hotels without spas.
We all know that ordering gourmet fare directly to your hotel room door comes with a cost. One that some of us will gladly pay for, especially if it truly is on par with fine dining and we get to enjoy a small feast in our pajamas. Plus, there is something fun and a little reckless about not caring one iota how much the apple pie à la mode will wind up costing when you go to check out. It’s either a vacation or going on the company card anyway, right?
In most cases this might be true, but allow us to suggest paying a bit more attention the next time you peruse the all-day dining pages. Because while the average luxury traveler has no qualms about spending $30 on a cheeseburger (à la carte of course), we have found a few room service items that will have every one of you thinking twice before ordering. Although, if you are in the mood to splurge, some of these might just be worth every penny.
Celebrity Scoop / Justin Bieber / Langham Hotels / Manhattan Hotels / Hotel Restaurants / Room Service / Hotel News / → All Tags
Justin Bieber has been acting like a fool lately--walking around with no shirt on, spitting from balconies, peeing in buckets, dissing Bill Clinton, wearing a Guy Fawkes mask and trying to get into nightclubs, even though he's only 19. We've also been annoyed that he's staying at all the primo hotels on his world tour from Le Meurice in Paris to the Langham in London and to the Peninsula in Chicago.
But yesterday he redeemed himself somewhat. The pop star had checked into the new Langham Place Hotel on Fifth Avenue (formerly the Setai) earlier this week and as usual, hoards of screaming girls immediately camped outside the hotel trying to get a glimpse of the Biebs. So Biebs had some pizzas sent down from the hotel's Measure restaurant to the girls. A hotel source tells us the pizza is what Bieber has been ordering every night and he thought his fans would like it too. So if you were lucky enough to get a piece of pizza, you were basically eating Justin Bieber. OMG. OMG. OMG. (Not)
And if Twitter is to be believed, Bieber not only spent $2,000 on 80 pizzas for his fans but also gave him the WIFi password to the hotel's free WiFi network!
Justin used $2000 on 80 pizzas and gave his wifi password to fans outside his hotel. dont tell me he doesn't care. #mtvhottest Justin Bieber— иσтнιиg ℓιкє υѕ ∞ (@bieberscolour) August 2, 2013
We don't think we are asking too much when we say that we expect hotels to be able to pay someone to clean up after us. We mean, that's kinda 50 percent of the reason we're there, right?
So, we can only imagine our reaction if we had been staying at the Sheraton Times Square a few days ago when room service was reportedly being delivered on plastic plates, and dining tables set with plastic utensils. We're pretty sure it would had been a tad stronger than that of the Wisconsin party planner who the New York Post describes as being "miffed" when her guests were served on plastic plates. Especially if we were paying something like $700 a night for the room.
Celebrity Scoop / Amanda Bynes / Ritz-Carlton Hotels / Hotel News / Manhattan Hotels / Room Service / → All Tags
paid a hotel employee somehow got their hands on photos of the damage Amanda did to her hotel room before they kicked her out for being mean and smoking too much weed. And it's astonishing. So many bottles of diet coke, ashes everywhere, rolling papers and tons of cosmetic creams. Bynes also went above and beyond by disabling the hotel room's smoke detector. Word is she is paranoid and thinks that smoke detectors are "spying" on her. But um, also maybe she didn't want the smoke detector picking up on the marijuana.
Celebrity Scoop / Amanda Bynes / Ritz-Carlton Hotels / Hotel News / Manhattan Hotels / Room Service / → All Tags
The Ritz-Carlton Central Park is one of Manhattan's most elite hotels, with rates starting at around $700 a night. So excuse us for having no sympathy for troubled former star, Amanda Bynes who was kicked out of the hotel on Friday for insulting employees and for chronically smoking the chronic in her guestroom. TMZ has the detes:
Our sources say Amanda was a nightmare from the get-go, smoking weed everyday despite warnings from hotel staff. We're told Amanda tried using spray chemicals to mask the weed smell.
But that's not it ... we're told Amanda was unspeakably rude to the hotel staff, telling the front desk girl she was "too ugly" to check her in. We're told Amanda then offered her plastic surgeon's services to the desk girl in question ... and the tears started flowing.
That would never happen if it was Josh Groban!
Hotel Technology / Axxess Industries / Room Service / Hotel Housekeeping / Hospitality Design Expo / → All Tags
We've griped before about how we can't stand seeing the room service table left in the hallway all day or night. The last thing we want to see as we head back to our room is what you ate for dinner last night or for breakfast this morning. Sorry, but it's true!
That's why we always say take the extra step and call up room service or housekeeping and let them know the tray is outside. (In a really good hotel, room service will call you an hour or so after the meal was delivered and ask if they can take the tray.) However, thanks to this new-fangled technology from Axxess Industries you will never have to call for the tray to be removed.
Axxess' solution is to embed a transmitter somewhere in the room tray or the table--for instance, in the sugar packet dispenser--that automatically sends a signal to housekeeping or room service that the tray has been placed outside the room. The signal can be sent through the electronic Do Not Disturb signs outside the room or through plug-in devices. Fittingly, the technology is called Tray Tracker.
We got a demo of this technology at the Hospitality Design Expo in Las Vegas last May and according to CEO Joerg Wagner, the technology is already being used by several Vegas hotels which have thousands and thousands of hotel rooms, and potentially, thousands of room service trays. Of course, the Tray Tracker doesn't send a robot to pick up the tray. We still need to rely on humans for that. But it does save us the hassle of making the "Can you pick up my tray?" phone call.
[Photo: Axxess Industries]
It seems like every few weeks, there is a new fitness offering from a hotel chain trying to lure the healthiest of travelers to their properties. Some hotel brands have put together new and flashy fitness offerings while others are just doing the bare minimum (i.e. two cardio machines, a set of dumbbells and some free weights.) Yet even after we created our very own workouts to get a good in-room-sweat on, we've been asked the question: What do gym-junkie travelers want from a hotel while on the road? Well, here's what we think:
Firstly, have a look at the fitness facility. After motivating ourselves to push through the jet-lag and hit the gym, all we want is a room that inspires us to maintain an elevated heart rate. What can really send us back up to the room are horrible ventilation, wall-to-wall carpeting, awful views and poor lighting. Carpeting is just gross because fitness facilities get hot and people sweat and carpeting makes the room seem hotter. Even more so, if the AC isn't working properly. Having pleasant views and great lighting, however, will help us extend our workout time.
Trump Hotels are now ensuring that their guests will be in tip-top shape when checking-out thanks to new wellness program they've introduced, aptly called Trump Wellness. The three initiatives will be rolled out at each of the luxury brand's properties across the world and feature some of the best health-minded perks in the industry.
The first program, called Nourish, will focus on healthy options when you are dialing up room service at 3am. The revamped menu will offer vegan, gluten-free and organic selections with complete nutritional values printed right on the menu--so there's no saying "I didn't know!". Even the kiddies can get in on the healthy options with Healthy Kids Menu by Trump. If the Snickers bar tempts you too much, each minibar will be revamped with healthier snacks rather than the standard minibar fare with at least one-third of all choices at each hotel in a "health food category", whatever that means.
Room Service / Manhattan Hotels / Hotel Restaurants / Hotel News / Ace Hotels / Celebrity Chefs / Andaz Hotels / Hyatt Hotels / W Hotels / Hilton Hotels / → All Tags
Jaws dropped this weekend when Hilton New York it announced it would be doing away with room service completely. Instead of ordering up to their rooms, guests will have to trek down to the lobby, where a new grab-and-go restaurant is slated to open this summer.
Regarding the announcement, a spokesperson for Hilton said they've seen "a decline in traditional room service requests over the last several years." Though we wonder if that says more about the quality of Hilton's cooking than people's attitude towards the concept of room service.
Thankfully, there are plenty of other hotels in NYC that not only offer 24-hour room service, but when the food arrives, gives us mini food-gasms. For example…
On our first time staying at the Andaz Fifth Avenue, we went gaga over the complimentary snacks offered in every room for guests. But be sure to pick up the phone and actually order something next time you're there, as the French Toast (pictured above) we had for breakfast on our last visit totally rocked our world.
Four more picks after the jump!