Tag: Room ServiceView All Tags
We've griped before about how we can't stand seeing the room service table left in the hallway all day or night. The last thing we want to see as we head back to our room is what you ate for dinner last night or for breakfast this morning. Sorry, but it's true!
That's why we always say take the extra step and call up room service or housekeeping and let them know the tray is outside. (In a really good hotel, room service will call you an hour or so after the meal was delivered and ask if they can take the tray.) However, thanks to this new-fangled technology from Axxess Industries you will never have to call for the tray to be removed.
Axxess' solution is to embed a transmitter somewhere in the room tray or the table--for instance, in the sugar packet dispenser--that automatically sends a signal to housekeeping or room service that the tray has been placed outside the room. The signal can be sent through the electronic Do Not Disturb signs outside the room or through plug-in devices. Fittingly, the technology is called Tray Tracker.
We got a demo of this technology at the Hospitality Design Expo in Las Vegas last May and according to CEO Joerg Wagner, the technology is already being used by several Vegas hotels which have thousands and thousands of hotel rooms, and potentially, thousands of room service trays. Of course, the Tray Tracker doesn't send a robot to pick up the tray. We still need to rely on humans for that. But it does save us the hassle of making the "Can you pick up my tray?" phone call.
[Photo: Axxess Industries]
It seems like every few weeks, there is a new fitness offering from a hotel chain trying to lure the healthiest of travelers to their properties. Some hotel brands have put together new and flashy fitness offerings while others are just doing the bare minimum (i.e. two cardio machines, a set of dumbbells and some free weights.) Yet even after we created our very own workouts to get a good in-room-sweat on, we've been asked the question: What do gym-junkie travelers want from a hotel while on the road? Well, here's what we think:
Firstly, have a look at the fitness facility. After motivating ourselves to push through the jet-lag and hit the gym, all we want is a room that inspires us to maintain an elevated heart rate. What can really send us back up to the room are horrible ventilation, wall-to-wall carpeting, awful views and poor lighting. Carpeting is just gross because fitness facilities get hot and people sweat and carpeting makes the room seem hotter. Even more so, if the AC isn't working properly. Having pleasant views and great lighting, however, will help us extend our workout time.
Trump Hotels are now ensuring that their guests will be in tip-top shape when checking-out thanks to new wellness program they've introduced, aptly called Trump Wellness. The three initiatives will be rolled out at each of the luxury brand's properties across the world and feature some of the best health-minded perks in the industry.
The first program, called Nourish, will focus on healthy options when you are dialing up room service at 3am. The revamped menu will offer vegan, gluten-free and organic selections with complete nutritional values printed right on the menu--so there's no saying "I didn't know!". Even the kiddies can get in on the healthy options with Healthy Kids Menu by Trump. If the Snickers bar tempts you too much, each minibar will be revamped with healthier snacks rather than the standard minibar fare with at least one-third of all choices at each hotel in a "health food category", whatever that means.
Room Service / Manhattan Hotels / Hotel Restaurants / Hotel News / Ace Hotels / Celebrity Chefs / Andaz Hotels / Hyatt Hotels / W Hotels / Hilton Hotels / → All Tags
Jaws dropped this weekend when Hilton New York it announced it would be doing away with room service completely. Instead of ordering up to their rooms, guests will have to trek down to the lobby, where a new grab-and-go restaurant is slated to open this summer.
Regarding the announcement, a spokesperson for Hilton said they've seen "a decline in traditional room service requests over the last several years." Though we wonder if that says more about the quality of Hilton's cooking than people's attitude towards the concept of room service.
Thankfully, there are plenty of other hotels in NYC that not only offer 24-hour room service, but when the food arrives, gives us mini food-gasms. For example…
On our first time staying at the Andaz Fifth Avenue, we went gaga over the complimentary snacks offered in every room for guests. But be sure to pick up the phone and actually order something next time you're there, as the French Toast (pictured above) we had for breakfast on our last visit totally rocked our world.
Four more picks after the jump!
Room Service / Nobu Hotels / Viva Vegas / Hotel Openings / Luxury Hotels / Nobu Matsuhisa / Celebrity Chefs / → All Tags
Yesterday we gave you 10 good reasons to sleep over at the first-ever Nobu Hotel at Caesars Palace in Las Vegas. Today, we'd like to expand on one of those reasons--room service. After all, if you're gonna build a hotel around your successful restaurant brand, the room service options should be nothing short of phenomenal.
Fortunately, Chef Nobu Matsuhisa created the room service menu himself, instead of passing the duty off to other chefs. He's even expanded beyond sushi and sashimi into breakfast. So now that you're on the edge of drooling over your computer, let's get eating.
For breakfast, you can start with a Tamago yaki ($23), a Japanese style omelette with your choice of ingredients from tomato and cheese to unagi and king crab. Or you could go with Eggs Matsuhisa ($24), done with roasted asparagus, bonito egg sauce, ikura rolls and spicy tuna. If you want to keep it more traditional, order up the blueberry and yuzu soba pancakes or the green tea waffles (both $22) served with bananas, strawberries, yuzu whipped cream, miso butter and maple syrup. Traditional Japanese and American breakfasts are also available as well as general bakery/pastry items.
Hotel Amenities / Hotels with iPads / Hotel iPads / Hotel Apps / SLS Hotels / Miami Hotel Mambo / Hotel Tech / Room Service / Hotel Champagne / → All Tags
Yesterday, we showed you a newfangled device that helps guests suss out all the dining/beverage/activites options available in the hotel they're staying at. But what if you're so darn
lazy comfortable that you'd just rather not leave your room at all?
Well, the obvious answer is: room service.
But SLS South Beach takes that notion one step further, with a new feature on the hotel's app called "Bring Me Bubbles." With the tap of an iPad screen, you can rush-order a $50 bottle of Avinyo Cava or, if you're feeling generous, then perhaps a $148 bottle of Lanson Ivory Label Demi-Sec Champagne—and it'll show up at your door in less than 20 minutes.
Hotel Restaurants / Thanksgiving Hotels / Hotel Burgers / Hotel Sandwiches / Room Service / → All Tags
What’s that? You said you’re sick of turkey? As Jay-Z would say “We don’t believe you, you need more people!” Or, in this case, you need more options. And we’ve got plenty—in good ole fashioned sandwich form.
We asked hotel restaurants to share their best post-Thanksgiving Turkey Sandwiches and they delivered (seriously, some deliver to your room). So, just in case you thought your feastin' was finished? We’re bringing you Turkey Tales Part 2: The Sandwich Remix.
The goal is two-fold, to get you out of the house as you've probably been cornered by relatives for four days and need a nice hotel restaurant escape. And two--those leftover bits of the turkey that you cooked need a home--and it's between a nice brioche, baby.
We've all been there: You're in your hotel room. Some movie's playing on TV and you're hooked. You're starving but don't feel like getting out of bed. So, you do what any red-blooded hotel guest would do: order room service.
37-year-old Daniel DiFranco was staying at America's Best Value Inn & Suites in Ohio last week when he got a major pizza craving. And, since that particular brand of hotel—well, motel, really—doesn't do room service (though WiFi and continental breakfast are included!), he picked up the phone and tried to order a pizza. Which, for whatever reason, didn't quite work out as planned.
That's when things got ugly.
Hurricane Sandy / Hotel News / Manhattan Hotels / New Jersey Hotels / Saturday Night Live / Hotel Fees / Room Service / → All Tags
As was the case in the aftermath of Hurricane Katrina, disaster victims in New York and New Jersey are now being promised temporary government-paid hotel stays, if their housing situation (or lack thereof) warrants it. Though, don't go thinking these folks are headed for The Plaza or anything. At this point, all they care about is a dry, warm bed and a toilet that flushes.
Here's how it works: FEMA agrees to foot the bill for pre-arranged hotel stays that have been assigned to victims by a third party contractor (whose name is Corporate Lodging Consultants, in case you were wondering). The cost of the rooms is set at a fixed rate--the same rate paid for all federal employees who stay in hotels while on business.
The trouble is, even with that cushy government discount, rooms in NYC are still kinda pricey. Like $295/night pricey.
Which is why FEMA is now stipulating that, while eligible victims will indeed receive hotel rooms, the government won't pick up any room service or telephone charges.
One very excellent reason to sit and scan the amenity notes in those thick leather "Hotel Information" binders: the unexpected freebies. For example, the JW Marriott Lima binder notes that they offer complimentary shoe polish service and we've read many other hotel binders to find out properties have deals with nearby swanky gyms for guest access.
BUT! The most important time to examine a hotel binder comes when you're charged a dreaded resort fee. Milk that. The $30 per night fee at the Parker Palm Springs includes Internet access, valet parking, fitness center and spa access, a newspaper andthe surprisemorning coffee service.
Without reading the fine print, you'd be calling Norma's (one of the hotel's restaurants) for their French press coffee service at $6 per person before service fee and tip. You seebinders can be good, though we only like 'em full of hotel facts (not women!).
OpenThread / Hotel Food / Room Service / Manhattan Hotels / Atlanta Hotels / Orlando Hotels / Switzerland Hotels / London Hotels / Taiwan Hotels / Grand Cayman Hotels / → All Tags
When we posted your hotel check-in rituals, some commented on Twitter and Facebook that ordering room service is the first thing they do when settling in. We're a bit nosy, so we asked a few hoteliers and Food & Beverage folks what y'all are ordering--hoping there would be some extreme weirdness going on like anchovies on PB&J. But, bearing a little skepticism about the guest who asked for live tarantulas, you're just like us! You love a simple club sandwich. You crave a grilled cheese! Our mini-survey shows your faves.
Hyatt Regency Atlanta: Folks love to order the strawberry-stuffed French Toast, a breakfast dessert that is a Southern quiet riot made with brioche, toasted pecans, fruit, and sea salt.
Beau-Rivage Palace, Switzerland: Europe can be such a complex place, and this Lausanne, hotel shows us that their guests demands are no different! The most popular items? The pricey duck foie gras terrine at CHF 39 ($40.10) and on the complete opposite spectrum, chicken nuggets at CHF 18 ($18.50)!
Since no food can be eaten between sunrise and sundown during Ramadan, it is common for two (and sometimes, even three) meals to occur after dark: iftar, the fast-breaking dinner served right after sunset, and then another meal served right before sunset to start the day (or end it, depending on how late you've stayed up!) called suhoor.
And since, as we all know, hotels are pretty much the perfect place to enjoy a hearty midnight snack, we were curious to know just what a hotel-prepared suhoor meal might be like. So, the other night during our stay at the Jumeirah Beach Hotel, we called down to room service to find out.