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Jaws dropped this weekend when Hilton New York it announced it would be doing away with room service completely. Instead of ordering up to their rooms, guests will have to trek down to the lobby, where a new grab-and-go restaurant is slated to open this summer.
Regarding the announcement, a spokesperson for Hilton said they've seen "a decline in traditional room service requests over the last several years." Though we wonder if that says more about the quality of Hilton's cooking than people's attitude towards the concept of room service.
Thankfully, there are plenty of other hotels in NYC that not only offer 24-hour room service, but when the food arrives, gives us mini food-gasms. For example…
On our first time staying at the Andaz Fifth Avenue, we went gaga over the complimentary snacks offered in every room for guests. But be sure to pick up the phone and actually order something next time you're there, as the French Toast (pictured above) we had for breakfast on our last visit totally rocked our world.
Four more picks after the jump!
Room Service / Nobu Hotels / Viva Vegas / Hotel Openings / Luxury Hotels / Nobu Matsuhisa / Celebrity Chefs / → All Tags
Yesterday we gave you 10 good reasons to sleep over at the first-ever Nobu Hotel at Caesars Palace in Las Vegas. Today, we'd like to expand on one of those reasons--room service. After all, if you're gonna build a hotel around your successful restaurant brand, the room service options should be nothing short of phenomenal.
Fortunately, Chef Nobu Matsuhisa created the room service menu himself, instead of passing the duty off to other chefs. He's even expanded beyond sushi and sashimi into breakfast. So now that you're on the edge of drooling over your computer, let's get eating.
For breakfast, you can start with a Tamago yaki ($23), a Japanese style omelette with your choice of ingredients from tomato and cheese to unagi and king crab. Or you could go with Eggs Matsuhisa ($24), done with roasted asparagus, bonito egg sauce, ikura rolls and spicy tuna. If you want to keep it more traditional, order up the blueberry and yuzu soba pancakes or the green tea waffles (both $22) served with bananas, strawberries, yuzu whipped cream, miso butter and maple syrup. Traditional Japanese and American breakfasts are also available as well as general bakery/pastry items.
Hotel Amenities / Hotel iPads / Hotel Apps / SLS Hotels / Miami Hotel Mambo / Hotel Tech / Room Service / Hotel Champagne / → All Tags
Yesterday, we showed you a newfangled device that helps guests suss out all the dining/beverage/activites options available in the hotel they're staying at. But what if you're so darn
lazy comfortable that you'd just rather not leave your room at all?
Well, the obvious answer is: room service.
But SLS South Beach takes that notion one step further, with a new feature on the hotel's app called "Bring Me Bubbles." With the tap of an iPad screen, you can rush-order a $50 bottle of Avinyo Cava or, if you're feeling generous, then perhaps a $148 bottle of Lanson Ivory Label Demi-Sec Champagne—and it'll show up at your door in less than 20 minutes.
Hotel Restaurants / Thanksgiving Hotels / Hotel Burgers / Hotel Sandwiches / Room Service / → All Tags
What’s that? You said you’re sick of turkey? As Jay-Z would say “We don’t believe you, you need more people!” Or, in this case, you need more options. And we’ve got plenty—in good ole fashioned sandwich form.
We asked hotel restaurants to share their best post-Thanksgiving Turkey Sandwiches and they delivered (seriously, some deliver to your room). So, just in case you thought your feastin' was finished? We’re bringing you Turkey Tales Part 2: The Sandwich Remix.
The goal is two-fold, to get you out of the house as you've probably been cornered by relatives for four days and need a nice hotel restaurant escape. And two--those leftover bits of the turkey that you cooked need a home--and it's between a nice brioche, baby.
We've all been there: You're in your hotel room. Some movie's playing on TV and you're hooked. You're starving but don't feel like getting out of bed. So, you do what any red-blooded hotel guest would do: order room service.
37-year-old Daniel DiFranco was staying at America's Best Value Inn & Suites in Ohio last week when he got a major pizza craving. And, since that particular brand of hotel—well, motel, really—doesn't do room service (though WiFi and continental breakfast are included!), he picked up the phone and tried to order a pizza. Which, for whatever reason, didn't quite work out as planned.
That's when things got ugly.
Hurricane Sandy / Hotel News / Manhattan Hotels / New Jersey Hotels / Saturday Night Live / Hotel Fees / Room Service / → All Tags
As was the case in the aftermath of Hurricane Katrina, disaster victims in New York and New Jersey are now being promised temporary government-paid hotel stays, if their housing situation (or lack thereof) warrants it. Though, don't go thinking these folks are headed for The Plaza or anything. At this point, all they care about is a dry, warm bed and a toilet that flushes.
Here's how it works: FEMA agrees to foot the bill for pre-arranged hotel stays that have been assigned to victims by a third party contractor (whose name is Corporate Lodging Consultants, in case you were wondering). The cost of the rooms is set at a fixed rate--the same rate paid for all federal employees who stay in hotels while on business.
The trouble is, even with that cushy government discount, rooms in NYC are still kinda pricey. Like $295/night pricey.
Which is why FEMA is now stipulating that, while eligible victims will indeed receive hotel rooms, the government won't pick up any room service or telephone charges.
One very excellent reason to sit and scan the amenity notes in those thick leather "Hotel Information" binders: the unexpected freebies. For example, the JW Marriott Lima binder notes that they offer complimentary shoe polish service and we've read many other hotel binders to find out properties have deals with nearby swanky gyms for guest access.
BUT! The most important time to examine a hotel binder comes when you're charged a dreaded resort fee. Milk that. The $30 per night fee at the Parker Palm Springs includes Internet access, valet parking, fitness center and spa access, a newspaper andthe surprisemorning coffee service.
Without reading the fine print, you'd be calling Norma's (one of the hotel's restaurants) for their French press coffee service at $6 per person before service fee and tip. You seebinders can be good, though we only like 'em full of hotel facts (not women!).
OpenThread / Hotel Food / Room Service / Manhattan Hotels / Atlanta Hotels / Orlando Hotels / Switzerland Hotels / London Hotels / Taiwan Hotels / Grand Cayman Hotels / → All Tags
When we posted your hotel check-in rituals, some commented on Twitter and Facebook that ordering room service is the first thing they do when settling in. We're a bit nosy, so we asked a few hoteliers and Food & Beverage folks what y'all are ordering--hoping there would be some extreme weirdness going on like anchovies on PB&J. But, bearing a little skepticism about the guest who asked for live tarantulas, you're just like us! You love a simple club sandwich. You crave a grilled cheese! Our mini-survey shows your faves.
Hyatt Regency Atlanta: Folks love to order the strawberry-stuffed French Toast, a breakfast dessert that is a Southern quiet riot made with brioche, toasted pecans, fruit, and sea salt.
Beau-Rivage Palace, Switzerland: Europe can be such a complex place, and this Lausanne, hotel shows us that their guests demands are no different! The most popular items? The pricey duck foie gras terrine at CHF 39 ($40.10) and on the complete opposite spectrum, chicken nuggets at CHF 18 ($18.50)!
Since no food can be eaten between sunrise and sundown during Ramadan, it is common for two (and sometimes, even three) meals to occur after dark: iftar, the fast-breaking dinner served right after sunset, and then another meal served right before sunset to start the day (or end it, depending on how late you've stayed up!) called suhoor.
And since, as we all know, hotels are pretty much the perfect place to enjoy a hearty midnight snack, we were curious to know just what a hotel-prepared suhoor meal might be like. So, the other night during our stay at the Jumeirah Beach Hotel, we called down to room service to find out.
Room Service / Hotel Tea / Hotel Amenities / Manhattan Hotels / Millennium Hotels / UN Hotels / Hotel Snapshots / → All Tags
Time to out ourselves: we love tea, in a big way. And it's not everyday that a treat like this shows up in our hotel.
We were conducting an interview inside a room at Millennium UN Plaza the other day when a refreshment tray was wheeled in by one of the room service attendants. What caught our eye immediately, before the steel coffee canisters or those little Fiji water bottles, was a plain white box placed on the table, which, when opened, contained a whole range of Kusmi tea. Red, orange, green, purple, white packets. Our only problem: having to choose just one!
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1:30am. There we were in our room at the Standard Downtown LA, avoiding writing the stories that were due bright and early the next morning, and it hit us: a hot chocolate would really hit the spot right now, and maybe even give us the jump start we need to finish our work.
Illogical, maybe. But we're self-professed sugar fiends, and require just the slightest hint of an excuse to indulge.
So we picked up the room service menu, conveniently placed beside the bed, and checked out what was on offer. Ooh, an Irish Hot Chocolate, with Bailey's Irish Cream!—that ought to perk us right up. Sure enough, about twenty minutes later, an attendant showed up at the door, bearing a lukewarm hot chocolate, with the liquids separated, and a bill of $19.34. Jeez.
Hotel Food / Healthy Hotels / Hotel Fitness / Eco-Friendly Hotels / Hyatt Hotels / Hotel Restaurants / Room Service / Hotel News / → All Tags
We've already seen how much of a go-getter Hyatt can be when it comes to hotel food. Hyatt Place, like we saw in Braintree last week, is a good example of what's available cheap for on-the-go business travelers. And we're already familiar with the wonders of which Andaz kitchens are capable.
Now, Hyatt wants us to pay attention to their new healthy dining initiative: "Food. Thoughtfully Sourced. Carefully Served", which is essentially an overhaul of the entire Hyatt F&B program, in order to serve food that is sourced locally, supports the surrounding communities, and benefits the guests who are eating it. Their end goal? "To drive change in our industry...and challenge every to do what's best."
Kind of a massive undertaking. But they're gently wooing guests, one portion-controlled plate of roasted green and white asparagus with sliced wild mushrooms, prosciutto and shallots, at a time.