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Plaza Inn Ashland Creek's Broken Promises

Where: 98 Central Avenue [map], Ashland, OR, United States, 97520

We get angry when the hotel informs us that the hotel room we have reserved is not available. But imagine reserving this room a year in advance only to have the hotel tell you that the room you desire is not possible to have.

This is what happend to a couple who visits the Plaza Inn of Ashland in Oregon every year. Each time, they reserve the "Spa King Room" and makes a reservation for the following year at check-out. But this year things didn't quite work out.

This year the Plaza Inn's staff, Aaron and Andy decided they were not going to accommodate our wishes. They gave us a small room with no amenenites, a shower/tub combo the size of those found in RVs. The noise level from outside was very loud. We could hear every step from the room above, as well as the stairwell door located next to us. We checked out of the hotel the next morning without getting any sleep. The concierge service at this hotel is horrible. We were not compensated in any way for our awful stay, just told that our room wasn't available a year ago when we reserved. Funny, how nobody mentioned that fact then, or when I confirmed a month before our stay.

The hotel promises "unique service" so we guess they stood in line with that ideal.

Related Stories:
· Plaza Inn Reviews [TripAdvisor]