Tag: Online Reviews

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Most Provocative OpenThread of 2012: Are Hotels Abusing TripAdvisor?

December 31, 2012 at 9:00 AM | by | Comments (0)

It's that time of year again: the 2012 HotelChatter Awards! Today and Monday, we'll be showcasing the best (and worst) of hotels over the past year. But we couldn't do it without you! Let us know your thoughts in the comments below, or shoot us an email. And the Award goes to...

Last January, after reading a story about an Irish hotel staff being instructed to post fake reviews online, we posed the question: "Have You Ever Been Bullied Into Writing A Positive TripAdvisor Review?".

Unsurprisingly, you all had plenty to say about the issue. What surprised us, however, was how long the debate has endured.

Fast forward to this month, when a similar incident took place, this time in Dallas, TX, where some genius employee had the idea of offering customers cash rewards in exchange for nice reviews on TripAdvisor.

On the one hand, we can kind of sympathize with the hotels, who are really just desperate for positive feedback (that future guests will then hopefully read). But on the other, we're frustrated that the online reviews we once trusted are seeming less and less reliable.

One commenter (a hotelier) called it "regrettable but a necessity" for hotels to solicit positive feedback from guests, while another admitted to asking guests to post reviews online, but noted, "I don't use the word "positive" and I don't give rewards." If only they could all be so upright...

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Hotels Are Now Paying Cash For Positive TripAdvisor Reviews

December 17, 2012 at 9:22 AM | by | Comments (2)

A recent guest spotted and photographed the above sign, which was mounted at the check-in desk of the Grand Dallas Hotel. In plain letters, the sign offers to compensate guests (in cash, instantly!) for writing positive reviews of the hotel on sites like TripAdvisor, Expedia, Hotels.com, Priceline and Travelocity.

Shame, shame.

The hotel, which, incidentally, only scores three stars on TripAdvisor (based on nine reviews), reacted promptly to an article posted on The Consumerist, who was tipped off about the sign by a reader who was actually staying at the hotel. Within hours, management had taken down the sign, explaining:

"This sign was posted by one of our front desk staff members while I was out of town for a few days. The team member was trying to go above and and beyond based on a staff meeting we had a couple of weeks ago where I asked the team to try and come up with some creative ways to encourage and get more user reviews for the hotel. "

Eye-catching? Yes. Creative? Not so much.

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