Tag: Mobile Check-InView All Tags
But now Marriott has gone one step further. Guests will now be able to "real-time chat" with the hotel with the Guest Service Requests function. The chat feature is available to Marriott Rewards' guests and allow for two-way text messaging, if you need an extra pillow or have issues with the WiFi. No word on if you can order up a club sandwich at 2 am, but room service is easy enough.
Right now, the text-like chat is only available at 15 properties around the country, and pending its success, will be rolled out to more cities by the end of the year. Right now you can chat with guest services at the New York Marriott Downtown, Boston Marriott Copley Place, Chicago Marriott Downtown Magnificent Mile and Marriott San Diego Hotel and Marina to name a few.
With the Marriott Mobile app, checkout is simple. In the morning of their departure day, Marriott Rewards guests will receive a push notification on their Apple iPhones or Android devices alerting them mobile checkout is available. Upon completing mobile checkout, guests will then be prompted to provide an email address and their bill will be emailed to them, allowing guests to bypass the front desk on their way out.
No more "Irish goodbyes", no more waiting forever for the folio to pull-up on the TV and definitely no more queuing at the front desk with all the other guests at 11am. Of course, this new services has our full approval.
Marriott plans to all 500 properties worldwide in offering mobile check-in and check-out, available in English, Chinese, French, Spanish and German. You can go here to see where the mobile check-in and check-out services are offered.
Since July, Marriott has process 150,000 mobile check-ins while the Marriott mobile app has been downloaded nearly 3 million times. Since checking out is a bit easier than checking in, we expect to see some pretty high numbers for the service in a few months.