Tag: Mobile Check-InView All Tags
Let he among us who hasn't found an old key in their wallet and smiled cast the first stone.
Now that we're living in a world with electronic wristbands, mobile check-in, and smartphones that act as room keys, an honest question comes to mind: Are we getting closer to the death of the room key as we know it?
Sounds dramatic, but it's not that unrealistic to assume that we'll see our first "keyless" hotel within the next couple years. Environmentally and practically, it might not be the worst of ideas. But let us be the first to say that we would be terribly saddened to check into a hotel and not receive a key.
Sure, some are more elusive than others and tend to disappear easily. And yes, others are blatant advertisements for Domino's. But more often than not, hotel keys are unique mementos of the experiences we have at hotels, many artfully designed and immediately recognizable. A casual hotel goer may not notice one here and there, yet over time, as you see more and more of them, you begin to appreciate the ones that stand out from the crowd.
Hotel Apps / Ritz-Carlton Hotels / Mobile Check-In / Travel Poster / Hotel News / Hotel Technology / → All Tags
We've been keeping tabs on all the Marriott International hotel brands that have been rolling out the option of checking-in via their respective apps and now, Ritz-Carlton Hotels can be added to the list.
The luxury brand's newest app includes the options of doing both check-in and check-out, as well as folio reviews, exclusive local content, special offers, food and beverage orders (at select hotels), and most interesting, real-time service requests.
Ritz-Carlton is already pioneering this function at The Ritz-Carlton, Naples, in Florida where guests can make food and beverage requests while at the pool. The order is sent from the guest phone to the bar and is fulfilled right away. That means you don't have to lay in your lounge chair, meekly calling, "Miss? Miss? Sir? Sir?" while servers fly by you, unaware that you'd like another margarita.
The app will also introduce a shareable "Travel Poster" feature on October 1. In short, it will be Ritz-Carlton's own version of Instagram where guests can pretty up their photos with retro-style special filters, titles and stamps. The photo will then be shared across social media or else, saved to the phone's camera roll. Start gathering your witty Ritz-Carlton hashtags now.
[Screenshot: Ritz-Carlton Hotels]
Renaissance Hotels / Mobile Check-In / Marriott Mobile Check-In / Mobile Check-Ins / Hotel News / → All Tags
Check-in at the Renaissance Santiago
Starting July 22, the lifestyle brand from Marriott International, will offer the Marriott Mobile Check-In service at all their Renaissance hotels worldwide. Toni Stoeckl, VP and Global Brand Manager for Renaissance Hotels, announced the news during a media event at the Renaissance Santiago for the brand's Global Day of Discovery.
If you're not familiar with Marriott Mobile Check-In, it works like this:
But now Marriott has gone one step further. Guests will now be able to "real-time chat" with the hotel with the Guest Service Requests function. The chat feature is available to Marriott Rewards' guests and allow for two-way text messaging, if you need an extra pillow or have issues with the WiFi. No word on if you can order up a club sandwich at 2 am, but room service is easy enough.
Right now, the text-like chat is only available at 15 properties around the country, and pending its success, will be rolled out to more cities by the end of the year. Right now you can chat with guest services at the New York Marriott Downtown, Boston Marriott Copley Place, Chicago Marriott Downtown Magnificent Mile and Marriott San Diego Hotel and Marina to name a few.
With the Marriott Mobile app, checkout is simple. In the morning of their departure day, Marriott Rewards guests will receive a push notification on their Apple iPhones or Android devices alerting them mobile checkout is available. Upon completing mobile checkout, guests will then be prompted to provide an email address and their bill will be emailed to them, allowing guests to bypass the front desk on their way out.
No more "Irish goodbyes", no more waiting forever for the folio to pull-up on the TV and definitely no more queuing at the front desk with all the other guests at 11am. Of course, this new services has our full approval.
Marriott plans to all 500 properties worldwide in offering mobile check-in and check-out, available in English, Chinese, French, Spanish and German. You can go here to see where the mobile check-in and check-out services are offered.
Since July, Marriott has process 150,000 mobile check-ins while the Marriott mobile app has been downloaded nearly 3 million times. Since checking out is a bit easier than checking in, we expect to see some pretty high numbers for the service in a few months.