Where to stay when you leave.
1/24/2008 at 3:21 PM
Tags: Hot Hotelier News, Chip Conley, JDV Hotels, Hotel Books

Have you ever wondered how great companies get their mojo? No? Well you probably wouldn't be interested in Chip Conley's new book then. But if you're hoping to grow your hotel brand, you'd better listen up.
The book, Peak, explains the hotelier's management strategy, which he attributes to famed psychologist Abraham Maslow. Basically, Maslow argues that people perform well when they're needs are being met and do even better when they're self-fulfilled. What that means for a boutique hotel owner is that your customers can't be happy if the staff isn't happy.
It all sounds a little new age-y to us, but you can't deny that Conley's brand, Joie de Vivre Hospitality, is booming or that his employees don't appreciate his efforts. (To wit: his housekeepers love their brand new vacuum cleaners.) If you find yourself not self-actualized by reading just this book, remember Conley has two others out in paperback: Marketing That Matters and The Rebel Rules.
Related Stories:
· Business 101 Meets Psych 101 [Globe and Mail]
· Hotelier of The Year: Chip Conley [HotelChatter]
· Chip Conley coverage [HotelChatter]
by pbb
12/18/2007 at 5:11 PM
Tags: Chip Conley, Eric Goode, Sean MacPherson, Jason Pomeranc, Thompson Hotels, JDV Hotels, Hotel Riverview, Hyatt Hotels, Hot Hotelier News

· Chip Conley: Housekeepers at the Carlton Hotel in San Francisco love the new vacuum cleaners they get every year. In fact, employee satisfaction ratings took off since Conley's JDV Hospitality firm took over.
· Michael McGray: London's Hotelier of the Year award went to Michael McGray of the Hyatt Regency London.
· Jason Pomeranc: With Thompson Beverly Hills and the Hollywood Roosevelt out on the West Coast, Jason Pomeranc has purchased a home in the Hollywood Hills that was once owned by Bobby Darin. But its not a singing career we think Pomeranc is after. We think once he's done with hotels (or is he already?) he will get into film. It's the Hollywood Way!
· Eric Goode and Sean MacPherson: Regarding the Hotel Riverview the duo appeared before the community board. Some plans for the hotel include restoring its original look, including re-building an octagonal cupola on the roof. Some more good news, apparently a liquor license is expected to be approved.
by juliana