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ALICE stands for A Life Improving Customer Experience and when you stay at The Gansevoort, ALICE should bring you everything you want at the touch of a button. Such as: ordering room service from the airport, requesting turndown service, making on or off-site dinner reservations, booking a spa treatment, scheduling an in-room blowout, and reserving bottle service at the hotel's top-level Plunge Bar + Lounge. You can even have your pet's wishes granted by Alice too, including a personalized pet bed and name tag. Cute and convenient.
The ALICE hotel app is available in the iTunes App Store but it's also accessible on your phone, table and desktop right here. Sorry, it cannot call up models to your room.
Rates at The Gansevoort start at around $325 a night but ALICE is free!
Welcome to the brave new world of 2014. Where self-checkout stations at your local pharmacy are the norm, not the exception. Where you can text the restaurant with your dinner reservation. Where essentially every customer service innovation is designed to limit the annoyance that is actual human interaction. Because people, man —always yapping, amirite?
That said, even those of us who appreciate a little flesh-and-blood interfacing can’t deny that technology has its perks. The latest brand making use of it: The James Hotels, which just launched the James Pocket Assistant, a mobile app that basically puts a digital concierge in the palm of your hand.
Need a suggestion for dinner or shopping? The Assistant has a “curated insider’s guide” that maps out noteworthy restaurants, bars, and other attractions. Want to impress the wedding ring-less looker in Room 603 with your knowledge of the elevator art? The app offers a “self-guided art tour” throughout the art collections at James properties in Chicago, Miami and Soho. (Of course, it also covers the obvious basics like room reservations and spa appointments.)