Tag: Hotel WiFi HellView All Tags
Hotel Rants / Hotel WiFi Hell / Hotel WiFi / Frankfurt Hotels / Airport Hotels / Business Hotels / Germany Hotels / Sheraton Hotels / → All Tags
Even though many budget-friendly hotels have adopted free internet as part of the room rate, the fight for complimentary WiFi is far from over. Our latest battlefront is the Sheraton Hotel & Tower at Frankfurt Airport in Germany, which had the most appallingly bad internet policy and connection we've ever used.
Thankfully we got around paying $250 a night for this airport hotel by being a guest of Lufthansa, but we still had the pesky internet charge. And here's the policy: Guests get a free 30 minutes of internet per day in the lobby only. In the rooms, connectivity costs 8 Euro per hour, or a flat 19 Euro for 24 hours. You must create a user ID for your account.
After successfully hooking up to the free half-hour in the lobby on our iPhone at check-in, the situation looked manageable. That is, until we sat down in our room to begin the real work.
The hotel has both wireless and cable internet available in the rooms. Naturally, we opted for WiFi. We called the front desk to see how this would work and the clerk said we needed to go downstairs and receive a voucher.
That "voucher" costs 9.90 Euros. Once we had returned to our room, we were all set to start surfing. Except the network, which was able to process our log-in voucher info, was not working. No Google, no Yahoo, no NY Times, no HotelChatter. Nothing.