Tag: Hotel TippingView All Tags
When this writer checked into the 428-room Boston Seaport Hotel, one of the first things the clerk went out of her way to tell me was that there was no tipping at the hotel. I figured I'd heard her wrong, so I asked her to repeat it. She smiled. The craziest part is when she told me it's not a new thing - the hotel has had a no tipping policy since it opened in 1998.
Fifteen years ago, it put its then 260 employees through 35,000 hours of training on all aspects of guest service, from opening doors to room tidiness, and taught them to do it all without expecting a tip.
We've talked a lot about tipping on this site in the past, and there's always a debate about who should be tipped and for what. I found the no tipping policy at the Seaport to be extremely refreshing and impressive. Two reasons stand out in particular. 1) When receiving help from the staff, I didn't immediately feel like I owed them money and 2) I felt like the employees genuinely wanted to help me, and when it comes to the travel industry, that sometimes gets lost in the shuffle when money is involved.
We don't want to get into another debate just yet about whether or not you should tip the housekeeper, but we've got a bone to pick with these "tip envelopes" and the accompanying notes that pop up in rooms from time to time. It's a page straight out of the cruise industry, and it absolutely reeks of a hotel that's got its priorities mixed up.
Regardless of how American businesses have been able to spin the idea of tipping into an expected offering to help supplement the salaries of the employees that they underpay, this contributor's opinion is that gratuity is something given to someone who has gone above and beyond their job description to make my experience better. In short, get these things out of my face, right now.
Hotel notepads: we're big fans. Sometimes we even take them. But last week we encountered something new on the notepad by our hotel bed--a note from our housekeeper. And it was sweet, to boot!
This is the note we found when we returned to our room late in the day after our first night at the Frenchman's Reef & Morning Star Marriott Beach Resort in St. Thomas in the U.S. Virgin Islands. Now, there's lots to love here, so let's break it down...