Tag: Hotel Texting

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We Need to Talk About The Fact That Hotels Want Us to Text Them

January 22, 2014 at 12:30 PM | by | Comments (2)

Has anyone else noticed that all the latest customer service movements have revolved around decreased interaction with the staff? From self-service check in to the growing trend of text message services, one would assume that hotel goers would rather not interact directly with anyone from the hotel.

Marriott and Hilton, for example, have for sometime allowed guests to request their car from the valet via text. And now a few hotels are experimenting with mobile concierge programs that enable guests to text for housekeeping (extra pillows, towels, etc.) or even dinner reservations.

The main reason for the rise in text technology within hotels is that it further addicts people to their smartphones saves a lot of time when compared to making a phone call, fosters relationship building between hotel staff and the guest.... hmm... well, maybe we had it right the first time.

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