Tag: Hotel TextingView All Tags
A few years ago, hotels began texting their guests during their stay. Often the texts usually come from the concierge desk to follow up with information about a request. Other times, it comes from the front desk, updating the guest on whatever they might need out of the room.
But at the Hotel Indigo San Antonio Riverwalk, the concierge and the front desk teamed up on text to get the guest whatever they wanted, which turned out to be various pictures of Nicolas Cage.
You can read the hilarious text message exchange on Imgur. It all started when the hotel welcomed the guest to the hotel and told them to text if the guest needed anything. To which the guest replied:
Can I please have a framed pic of Nic Cage in Conair on my bed by 6?
Strange wish granted.
Hotels can't stop texting us! But we kind of like it, especially when a free drink is involved.
The newest hotel to try out testing their guests is the Park Hyatt Beaver Creek near Vail, Colorado. Fresh off an extensive renovations of its guest rooms, which brought a more contemporary look to the ski resort, the Park Hyatt is now looking for feedback on the new look from its guests…via text.
At check-in, guests will be alerted that the hotel is interested in their thoughts on the new rooms and will be given a mobile number to text with their opinions. In exchange for typing out their thoughts, guest will receive a complimentary cocktail.
The texting initiative is available through the end of March. We like it because we're in control of the texting, rather than receiving unsolicited or unwanted messages from the hotel. And so long as the texts are strictly about the renovation and won't lead to the hotel "spamming" us with deals or packages, we're cool with that.
Rates at the luxury ski resort in March start at luxury ski resort prices like $799 a night on weekends.
[Photo: Park Hyatt Beaver Creek]
Has anyone else noticed that all the latest customer service movements have revolved around decreased interaction with the staff? From self-service check in to the growing trend of text message services, one would assume that hotel goers would rather not interact directly with anyone from the hotel.
Marriott and Hilton, for example, have for sometime allowed guests to request their car from the valet via text. And now a few hotels are experimenting with mobile concierge programs that enable guests to text for housekeeping (extra pillows, towels, etc.) or even dinner reservations.
The main reason for the rise in text technology within hotels is that it
further addicts people to their smartphones saves a lot of time when compared to making a phone call, fosters relationship building between hotel staff and the guest.... hmm... well, maybe we had it right the first time.
Texting is so mainstream that even your parents (and maybe even your grandparents) are doing it. But have you ever texted with a hotel concierge before?
We haven't and we didn't even think that was an option until we met Venicio "Choy" Flores, the head concierge at the Mr. C Hotel in Los Angeles. During our interview with Choy (which we'll show next week), he let us know that he is available by text for guests anytime they need him. He even showed us a little correspondence with one guest (below) who was beyond pleased with Choy's honeymoon surprise for the guest and his wife.
Now, we're not saying you should eliminate human interaction entirely when dealing with concierges but the option of texting is a lot easier than having to keep stopping by the desk. Are we right? Let us know if you've texted a concierge before in comments below!!
Stay tuned next week for when Choy tells us what is the craziest request he's ever fielded!