Tag: Hotel Technology

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Accor Hotels Getting Digital With The Check-In Process

May 5, 2014 at 10:54 AM | by | Comments (0)

Accor Hotels are getting all digi with it, rolling out a new check-in process that allows guest to check-in online before they arrive. Here's how the high-tech Welcome Experience will work (you can also watch the video below)

1. Two days before their hotel stay, guests are invited to complete their check-in online. Guests must have made the reservation directly through Accor or must be a loyalty card holder.

2. On the day of arrival, guests will receive a welcome message SMS, letting them know that their room and key are ready along with some practical information for their trip (options for getting to the hotel, car park access codes, etc.)

3. When guests arrive at the note, their key is ready to hand over without the "usual administrative formalities" i.e. paperwork.

4. On the day of check-out, guests simply turn in their hotel key to the front desk and then a hotel folio is sent to them by email.

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The Andaz Liverpool Street to Release Room Service App Soon

Go To The Hotel's Web 
  Site Where: 40 Liverpool Street, London, United Kingdom, EC2M 7QN
April 29, 2014 at 1:04 PM | by | Comments (0)

The Andaz Liverpool Street Hotel is London is on the cusp of releasing a new smartphone app that strictly handles your room service orders.

With the Ordering App, you can select not just what you want to nosh on but also specific delivery times. Best of all, you can use this app when you're not in your hotel room but you want room service ordered upon your return. No, it's not ground-breaking app technology (we've seen the room service function on the Four Seasons LA app and the Upper House in Hong Kong's app) but it does make your hotel stay a lot easier.

The Ordering App will be released within the month to the iTunes store and we suspect the Android store too. Rates at the Andaz start at around $330 a night on weekends in May.

[Photo: Andaz Liverpool Street]

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Marriott Adds a 'Chat' Feature To Their Mobile App

April 18, 2014 at 10:33 AM | by | Comments (0)

Marriott Hotels officially rolled out a check-in and check-out function to their mobile app earlier this year, making it even easier for guests to get up to or get out of their rooms.

But now Marriott has gone one step further. Guests will now be able to "real-time chat" with the hotel with the Guest Service Requests function. The chat feature is available to Marriott Rewards' guests and allow for two-way text messaging, if you need an extra pillow or have issues with the WiFi. No word on if you can order up a club sandwich at 2 am, but room service is easy enough.

Right now, the text-like chat is only available at 15 properties around the country, and pending its success, will be rolled out to more cities by the end of the year. Right now you can chat with guest services at the New York Marriott Downtown, Boston Marriott Copley Place, Chicago Marriott Downtown Magnificent Mile and Marriott San Diego Hotel and Marina to name a few.

[Screenshot: iTunes/Marriott]

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'Ok Glass, Access My Starpoints': SPG Creates an App for Google Glass

April 16, 2014 at 1:05 PM | by | Comments (0)

Google Glass hit the market for the general public yesterday for one day only (and for $1,500 a fully tricked out pair) and already, a hotel brand is catering to the Glassholes new owners.

Starwood Preferred Guest announced this morning that they will soon be releasing its SPG app for Google Glass. Here's what you'll be able to do with Glass and SPG:

· Search and Book: Voice search Starwood's 1,150+ hotels worldwide and then book your room
· Explore: Get turn-by-turn directions to any hotel and explore photos of amenities, rooms or local areas
· Check Your Account: Access your Starpoints balance
· State Aware: The state aware technology already found on SPG's mobile app will be implemented here so guests can display upcoming stay details, recognize arrival, and customize experience.

In essence, it's not that much different from what you do on your phone, except you'll be showing off your Glass-ware.

The app has not yet been released to the Google Glass store but it is coming soon. SPG's Glass website also says that the app will be updated based on member feedback and of course, any new Glass features that come out.

[Photo: SPG for Glass]

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The Eventi Hotel Has a New Bar Everyone Will Hit Up, The Business Bar

Go To The Hotel's Web 
  Site Where: 851 Avenue of the Americas [map], New York, NY, United States
April 1, 2014 at 3:36 PM | by | Comment (1)

It's never fun to arrive at your hotel only to discover you forgot your phone charger, or worse, your laptop. We've long believed that hotels should at least carry spare chargers behind the front desk yet keeping back-up tech supplies is still a rarity in this biz. But now at The Eventi Hotel in NYC, they've launched an entire Business Bar for absent-minded gadget hoarders like us.

While the "bar" is not an actual physical bar, the offerings are very real from a selection of Apple products (iPads, iPad Minis, and MacBook Pros) to reading tablets (Kindle or Nook) and even digital cameras and a GoPro. Plus, there's a plethora of tech accessories available too, including the all-important chargers.

All guests need to do is stop by the front desk to reserve their item of choice. The amenities are available on loan for the length of your stay.

Rates at The Eventi, a Kimpton Hotel, start at $379 a night next Monday.

[Photo: Eventi Hotel]

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Take Off in a Tesla at Shutters on the Beach in Santa Monica

Go To The Hotel's Web 
  Site Where: One Pico [map], Santa Monica, CA, United States, 90405
March 31, 2014 at 1:31 PM | by | Comments (0)

One of the perks of staying in a luxury hotel is riding in the complimentary house car, which is often a car you'd never be able to afford in real life. We're talking Lifestyles of the Rich and Famous cars like Mercedes, Rolls Royce and Bentley. But now in Santa Monica, Calif., Shutters on The Beach is offering a very 21st century type of house car, one that's quickly become the new "it" brand in luxury--a Tesla Model S.

General manager Gregory Day said the hotel changes out their house car every year but have slowly been moving towards a greener alternative.

"We've always been heavy-Mercedes house," he said, while showing off the Tesla in the hotel's porte-cochère. "We had a CLS 550 when I got here and I think our next one we got, to make it more environmentally-friendly, we got a V6 engine, and then the last car we had was a S400 hybrid Mercedes," Day said. "But the more we learned about it, hybrid isn't that green in a sense because the battery, once it's done, there's no way to recycle it."

The hotel considered electric vehicles but Day said it was hard to find one that would also appeal to their high-end guests. So when the Tesla came out, the hotel dug both its sleek look and its technology.

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At The Berkeley, A Modern Way to Use Hotel Room Keys

Go To The Hotel's Web 
  Site Where: Wilton Place, Knightsbridge, London, United Kingdom, SW1X 7RL
March 5, 2014 at 4:13 PM | by | Comments (0)

While we're on the subject of hotel room keys today (or lack thereof), we noticed this super cool key system when we stayed at The Berkeley Hotel in the Knightsbridge neighborhood of London last week.

At check-in, (which is discretely done at individual desks off the lobby, with cushy chairs for the guest to sit in), we were handed two small plastic black keys. At first we thought, "Cool, old-school door keys." But when we arrived up to our room, the keys weren't used the way we expected.

Just off to the right of the door handle is a mirrored plate which has the room number. Below that is a little slot for the key, which is actually wired to the door. Once your key goes into the slot, a green light will appear at the top of the key, letting you know the door is ready to open. You can leave the key in the slot too so you don't have to simultaneously insert the key and push the door open.

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Hotel Indigo is Rolling Out Their Interactive Neighborhood Guides to All Hotels

February 25, 2014 at 1:53 PM | by | Comments (0)

We've always loved how IHG's Hotel Indigo brand embraces their surrounding neighborhood, often showcasing artwork from local artists, incorporating elements of the area's history into the hotel's design and using locally sourced ingredients in their restaurants and bars. Now, Hotel Indigo is taking all that they know about their neighborhoods and giving it to guests via these cool touch screens.

Called The Neighborhood Guide, the touch screens essentially serve as virtual guidebook for the area. It's fill with the background and history of the specific area, along with tips and recommendations from the staffers at Hotel Indigo, from bellman to bartender to room attendants, on what to do and where to go. The guide also has a photo sharing tool that's linked to Facebook so when you're bragging about where you are on vacation, you can snap a real-time photo of yourself in the Hotel Indigo. #selfietime

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Text The Park Hyatt Beaver Creek What You Really Think About Their New Rooms

Go To The Hotel's Web 
  Site Where: 136 E. Thomas Pl. [map], Beaver Creek, CO , United States, 81620
February 24, 2014 at 9:53 AM | by | Comments (2)

Hotels can't stop texting us! But we kind of like it, especially when a free drink is involved.

The newest hotel to try out testing their guests is the Park Hyatt Beaver Creek near Vail, Colorado. Fresh off an extensive renovations of its guest rooms, which brought a more contemporary look to the ski resort, the Park Hyatt is now looking for feedback on the new look from its guests…via text.

At check-in, guests will be alerted that the hotel is interested in their thoughts on the new rooms and will be given a mobile number to text with their opinions. In exchange for typing out their thoughts, guest will receive a complimentary cocktail.

The texting initiative is available through the end of March. We like it because we're in control of the texting, rather than receiving unsolicited or unwanted messages from the hotel. And so long as the texts are strictly about the renovation and won't lead to the hotel "spamming" us with deals or packages, we're cool with that.

Rates at the luxury ski resort in March start at luxury ski resort prices like $799 a night on weekends.

[Photo: Park Hyatt Beaver Creek]

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Hotel Room Alerts Might Be The Best New Booking Service We've Seen Yet

February 19, 2014 at 2:26 PM | by | Comments (3)

What do you do when the hotel you want to stay in is sold-out? You probably exhaust all the options you can--like hitting up every booking site known to man, constantly checking the hotel's own website and perhaps even begging the front desk to try and find you a room. But you can stop all of that busy work, thanks to Hotel Room Alerts.

This new service will send you both a text and an email alert as soon as availability opens up at the hotel you want. No refreshing, no plugging in dates over and over, and best of all, no begging.

The site is linked up to Hotels.com so if the hotel you're looking at is listed on Hotels.com then you'll be able to get the room alert. Once you get the notification, you'll have a direct link into the hotel's listing on Hotels.com to book away.

The notification system works not just for sold-out hotels but also for sold-out room categories. Say you want a room with double beds but those are sold-out. Sign up with Hotel Room Alerts to get notified when a double-bed opens up again.

Keep reading to see what the alerts look like

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Sofitel Hotels Launch Their Own App

February 18, 2014 at 4:51 PM | by | Comments (0)

Speaking of hotel smartphone apps today, Sofitel Hotels' new app is giving its guests an easier way to reserve rooms, check loyalty programs balances and even get some inspiration for their next vacation.

Not to be mistaken for the Accor Hotels app, this one is strictly for those travelers that enjoy the lap of French luxury at Sofitels and want to top-up their Le Club account with stays at the prestigious properties.

After playing with the app for a little bit, we were blown away by the plethora of great photos each address offers up. Besides great snaps, the navigation is easy and simple to not only book a room, but check the destination's weather for the next week and even call or email the hotel with one touch of the screen.

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Check-In, Check-Out All Through Your Marriott Mobile App

February 18, 2014 at 12:07 PM | by | Comments (0)

It was just a few months ago that Marriott Hotels took their Mobile Check-In service worldwide for Marriott Rewards members. Today, they've added another step--check-out.

With the Marriott Mobile app, checkout is simple. In the morning of their departure day, Marriott Rewards guests will receive a push notification on their Apple iPhones or Android devices alerting them mobile checkout is available. Upon completing mobile checkout, guests will then be prompted to provide an email address and their bill will be emailed to them, allowing guests to bypass the front desk on their way out.

No more "Irish goodbyes", no more waiting forever for the folio to pull-up on the TV and definitely no more queuing at the front desk with all the other guests at 11am. Of course, this new services has our full approval.

Marriott plans to all 500 properties worldwide in offering mobile check-in and check-out, available in English, Chinese, French, Spanish and German. You can go here to see where the mobile check-in and check-out services are offered.

Since July, Marriott has process 150,000 mobile check-ins while the Marriott mobile app has been downloaded nearly 3 million times. Since checking out is a bit easier than checking in, we expect to see some pretty high numbers for the service in a few months.

[Photo: Travel Brilliantly/Marriott Hotels]