Tag: Hotel Technology

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You Can Now Check-In to The Ritz-Carlton From Your Phone

August 21, 2014 at 3:49 PM | by | Comments (0)

We've been keeping tabs on all the Marriott International hotel brands that have been rolling out the option of checking-in via their respective apps and now, Ritz-Carlton Hotels can be added to the list.

The luxury brand's newest app includes the options of doing both check-in and check-out, as well as folio reviews, exclusive local content, special offers, food and beverage orders (at select hotels), and most interesting, real-time service requests.

Ritz-Carlton is already pioneering this function at The Ritz-Carlton, Naples, in Florida where guests can make food and beverage requests while at the pool. The order is sent from the guest phone to the bar and is fulfilled right away. That means you don't have to lay in your lounge chair, meekly calling, "Miss? Miss? Sir? Sir?" while servers fly by you, unaware that you'd like another margarita.

The app will also introduce a shareable "Travel Poster" feature on October 1. In short, it will be Ritz-Carlton's own version of Instagram where guests can pretty up their photos with retro-style special filters, titles and stamps. The photo will then be shared across social media or else, saved to the phone's camera roll. Start gathering your witty Ritz-Carlton hashtags now.

Go here to find our more about Ritz-Carlton app.

[Screenshot: Ritz-Carlton Hotels]

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5 In-Room Tech Touches at Park Hyatt New York, Opening Today

Go To The Hotel's Web 
  Site Where: 153 West 57th Street [map], New York, NY, United States, 10019
August 19, 2014 at 3:03 PM | by | Comment (1)

We took you all around the Park Hyatt New York a few weeks ago but in honor of the luxury hotel's official opening day, we're spotlighting 5 tech touches in the guest rooms that we thought you'd like. Rooms for tonight are holding steady at $725 for a Park Deluxe King.

CLEARLY MARKED BEDSIDE BUTTONS. Turning on and off the lights with the press of a button can actually be accomplished here. (Shout-out to the extra outlets!)

NEWEST NESPRESSO MODEL. Even the pods are different!

INTELITY iPAD MINIS. Each guest will have one of these on the nightstand to use during their stay. (The iPads were not installed yet during our visit so, just imagine.)

GADGET HOOK-UP. A power/gadget hook-up strip is installed at each desk.

TOTO TOILETS. Yes, this matters.

Check out all the photos of a Studio Suite below!

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The Verdicts Are In For Peninsula Paris, And They're Mixed

Go To The Hotel's Web 
  Site Where: 19 Avenue Kleber, Paris, France, 75116
August 19, 2014 at 10:02 AM | by | Comments (0)

It’s been open a full two weeks now, and although we haven’t quite found the $1000 to stay at Peninsula Paris (give us another week or 500), others have – and a newspaper has checked it out too. Here’s what they say about the $999,000,000 project.

The 26 TripAdvisor reviews are mixed, leaning towards the negative – though a good tranche are from people who’ve just eaten, rather than stayed at the hotel.

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At Last! A Hotel Robot That Actually Seems Pretty Useful

August 12, 2014 at 10:34 AM | by | Comments (0)

The practice of using robots in hotels is rare but not new.

We came across a space-themed capsule hotel in China entirely staffed by robots. Way back in 2006, a Sheraton Hotel in Japan unleashed some robots to greet guests. The Hotel @ MIT has a robot on display and of course, we cannot forget about the Yotel luggage robot in Times Square. Yet while these were all innovative additions, with the exception of the Yobot, these hotel robots really didn't fulfill a service need for guests. Until now.

The NY Times reports that the Aloft Hotel in Cupertino, across from Apple's headquarters, will start using a Botlr Robot by Silicon Valley start-up Savioke on August 20. (Follow the adventure on social media with the hashtag #MeetBotlr.)

The Botlr's mission is simple. It "will shuttle items from the hotel lobby desk to guest rooms." So let's say you've just got settled into room and have changed into your pajamas when you realize that you've forgotten a toothbrush. Instead of going back downstairs or calling housekeeping and waiting forever to have a toothbrush delivered, the Botlr will bring it up to you. Here's how Botlr does what it does:

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Google Glass Has Infiltrated An 800-Year-Old Hotel In Spain

Go To The Hotel's Web 
  Site Where: Calle Nevera 5, Sardón de Duero, Valladolid, Spain, 47340
August 11, 2014 at 9:55 AM | by | Comments (0)

Google Glass in hotels is spreading. It started in San Francisco. Hotel marketers took it to Istanbul. Then it popped up in London. And now it’s been tracked to Spain, where a hotel and winery in an ancient abbey dating back to the 12th century has let it in.

Just one Glass for the concierge is not enough for the Abadía Retuerta LeDomaine in wine region Duero (hence the winery). Oh no – it’s bought eight pairs, and is touting them about to guests. As well as normal Glass activity, they’ve also loaded them with a video about the hotel and an art tour (shown above). There’s also a stargazing app so you can tell exactly what you’re staring at above the lovely vines (the grape kind, not the video kind).

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Meet the Google Glass Concierges From the Montcalm Marble Arch

Go To The Hotel's Web 
  Site Where: 31 Great Cumberland Place, London, United Kingdom, W1H 7TA
August 8, 2014 at 9:21 AM | by | Comments (0)

Giving Google Glass users free stuff has been done before. Using Google Glass to market your hotel rooms: that too. Doling out Google Glass to your guests? That’s so San Francisco.

But the Montcalm London Marble Arch is the first hotel we’ve heard of to have its staff using Google Glass as part of the concierge service.

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The Attwater in Newport RI Will Light Your Fire With Its Sassy Lamp Collection

Go To The Hotel's Web 
  Site Where: 22 Liberty St [map], Newport, RI, United States, 02840
July 31, 2014 at 10:04 AM | by | Comments (0)

We have a bit of a thing for lamps here at HotelChatter. Classic lamps. Kooky lamps. Lamps with electric sockets in them. Lamps that take up the only socket in the vicinity of the desk. Tall lamps, bedside lamps, chandeliers swinging from the rooftop – we love them all.

So we were totally in our (electrical) element during a recent stay at the Attwater in Newport, RI. Newport, of course, has plenty of exceptional lamps in all its Gilded Age mansions, but the Attwater could give The Breakers a run for its money with this lot.

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Binge Watch 'Orange is The New Black' at The W Union Square

Go To The Hotel's Web 
  Site Where: 201 Park Avenue South [map], New York, NY, United States, 10003
June 5, 2014 at 3:28 PM | by | Comments (0)

You know when you’re on the couch watching the Kardashians your favorite TV show, and you want to get up to get drinks/food/an empty bladder, but you don’t want any of that quite enough to get up and move?

You do? Good. The W New York Union Square has just the package for you.

As the name suggests, the new Sunday Binge Watch package is especially designed for couch potatoes. You get your two welcome cocktails (or a basket of beer) in-room. You get a basket filled with movie theater-appropriate candy and snacks. And you get an Apple TV with access to up to three full seasons of the following TV shows: Orange is the New Black, Mad Men, Homeland, Breaking Bad, The Walking Dead and Sex and the City.

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The James Pocket Assistant Lets You Do Anything, Talk to Nobody

May 20, 2014 at 4:08 PM | by | Comments (0)

Welcome to the brave new world of 2014. Where self-checkout stations at your local pharmacy are the norm, not the exception. Where you can text the restaurant with your dinner reservation. Where essentially every customer service innovation is designed to limit the annoyance that is actual human interaction. Because people, man —always yapping, amirite?

That said, even those of us who appreciate a little flesh-and-blood interfacing can’t deny that technology has its perks. The latest brand making use of it: The James Hotels, which just launched the James Pocket Assistant, a mobile app that basically puts a digital concierge in the palm of your hand.

Need a suggestion for dinner or shopping? The Assistant has a “curated insider’s guide” that maps out noteworthy restaurants, bars, and other attractions. Want to impress the wedding ring-less looker in Room 603 with your knowledge of the elevator art? The app offers a “self-guided art tour” throughout the art collections at James properties in Chicago, Miami and Soho. (Of course, it also covers the obvious basics like room reservations and spa appointments.)

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Stanford Court Hotel Now Loaning Guests a Pair of Google Glass During Their Stay

Where: 905 California St [map], San Francisco, CA , United States, 94108
May 14, 2014 at 9:19 AM | by | Comments (0)

As they promised the other month, the The Stanford Court Hotel has now begun offering a Google Glass overnight package for interested guests.

The hotel initially offered free drinks to Google Glass owners but they've now taken the Glass upstairs to the guest rooms. The "Google Glass Explorer Package" offers guests the complimentary use of a pair of Google Glass to use during their stay, along with overnight accommodations in a deluxe room, breakfast in the hotel's Aurea cafe, and a nightly beverage in the Aurea Lounge.

In case you've never tried on Google Glass before, the hotel will give guests a brief tutorial including a creative handout that teaches one how not to be a Glasshole. #sonecessary

The package starts at just $199 a night and is available through the end of the year. Meanwhile, a real pair of Google Glass can set you back a cool $1,500 dollars. Not in San Fran? You can also try on Google Glass during your stay at the ACME Hotel in Chicago.

[Photo: Wikipedia]

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5 Awesome Room Amenities at the Revamped Peninsula Kong Kong

Go To The Hotel's Web 
  Site Where: Salisbury Road, Hong Kong, Hong Kong
May 14, 2014 at 8:49 AM | by | Comments (0)

We knew Peninsula Hotels was spending some serious money to refresh its Hong Kong flagship, and that lovers of tech would be well looked after. Having just stopped by the hotel, we now know what those proprietary bedside tablets look like in their natural environment, and spotted a number of other cool room amenities – including the futuristic-looking thing above.

We honestly had no clue what it was, but in this case we’re not the target audience. Ladies, any guesses? Read on to find out.

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The Delano Las Vegas is Making The Hotel Room Telephone Useful Again

May 12, 2014 at 4:28 PM | by | Comments (2)

We usually associate the Delano brand with design and not necessarily technology but when we peeked into a model room of the Delano Las Vegas, opening September 1 at the Mandalay Bay, we geeked out over the room phone. Yes, the room phone which we actually thought was nearly extinct.

While the phone may look like an ordinary cordless phone with the requisite hotel buttons on the front, on the side, it has a USB port so you can directly plug in your phone for charging.

No more schlepping over to the desk to the plug panel. No more bringing both the outlet charger and the USB cord. Just plug and charge while you sleep.

This is the first time we've seen this sort of phone in a hotel room, anywhere. But we sure hope it gets picked up by hotels, everywhere.

Stay tuned tomorrow for more photos inside The Delano Las Vegas!