Tag: Hotel ServicesView All Tags
Once an airline loses your luggage, it wonít be long until you lose your mind, too.
While wanderlust stems from a love of experiences over objects, even the most unmaterialistic person could throw a fit over having to go hours, or worse, days without their personal belongings. Itís a helpless feeling, waiting at baggage claim, for what seems like forever, to only discover that your luggage didnít make it, and whats to follow is a string of headaches and phone tag.
Vulnerable, tired and probably smelly, you begrudgingly arrive at your hotel wanting to do nothing but wash off the road, when you remember all the little things that make you look/feel human again are lost, too.
While the iconic South Beach staple wonít replace your entire wardrobe, it has put together a thoughtful package of toiletries to help guests freshen up while an airline searches for your things. After assisting countless guests buy the sundries they need most, Fountainebleau introduces the Lost Luggage Care Package. It includes underwear, a toothbrush, a razor, mouthwash, facial wipes and a comb. The care package is available at Fontainebleauís gift shop, Morris & Co., for $70.
Hotel Spas / Chicago Hotels / Hotel Services / Langham Hotels / Four Seasons Hotels / DoubleTree Hotels / → All Tags
At this point, Chicagoans are so over winter (and we still have 40 days to go.) Local spas are rising to the occasion with new treatments that do more than just pamper. If you're not down for swimming laps, check out these three services that combine plush bathrobes and tranquil settings with serums, gels, and rituals meant to clear bad energy. Let the healing begin.
CHUAN SPA AT LANGHAM CHICAGO can give you a fresh start to the year, if you have three hoursóand $525óto spare. Available through February 28, The Chinese New Year Rejuvenation Package includes a bamboo-and-seasame body buff, a ginger-wasabi detox body wrap, and a massage that incorporates an orchid-and-pearl cream. Afterwards, try fresh fruits pair fresh fruits paried with soothing teas during the Chuan Signature Elemental Tea Service. Guests leave with a personalized Chinese New Year Fortune.
Capella Hotels and Resorts could be considered one of the most luxurious hotel collections in the world.. that you've not yet heard about.
There are only five Capella Hotels in the world right now, with four more in the works. The first few locations opened in Germany, Singapore and Mexico before arriving stateside with the Capella Georgetown. While they don't have quite the name recognition as Four Seasons or Ritz-Carlton, Capella Hotels are equally stunning properties with modern and sophisticated, not stuffy, interiors. (Incidentally, Capella was founded by Horst Schulze, the former CEO of Ritz-Carlton.)
But beyond that, Capella has a service that distinguishes them from the rest of the competition--Personal Assistants.
The Clarendon Hotel in Phoenix which is now offering 24-hour hotel stays.
It's that time of year again: the 2013 HotelChatter Awards! Today and tomorrow, we'll be showcasing the best (and worst) of hotels over the past year. But we couldn't do it without you! Let us know your thoughts in the comments below, or shoot us an email. And the Award goes to...
2013 was an extremely confrontational year as a changing consumer preference clashed head on with traditional hotel services, and what came out of the scrum was a realization that service amenities such as minibars and in-room dining were no longer high amongst travelers' priorities. It showed a changing mentality on a larger scale: We value practical amenities, too.
Nothing proved that more than the emergence of 24-hour hotel stays over the past year. Granted, it was rolled out with a separate cost over the normal room rate, but it allowed guests to rent the room for a full 24-hours, not simply 3 p.m. to 11 a.m. If you checked in at 3 p.m., the room was yours until the same time the following day.
The extra hours were nice, but we were most happy about the fact that if we checked in late, at say, 7 p.m., we didn't have to be out the next day by 11 a.m. -- we had it until 7 p.m. the next night. That's an incredible increase in flexibility and a good bang for your buck, considering you are losing value by checking in late with the traditional policies.
'Tis the season for giving and so the Preferred Hotel Group are participating in a program that goes by the name "Season's Treatings" and offers guests a extra special, destination-specific, treat to go along with their best-available rates.
Over the festivities (and a little longer), guests at 39 different Preferred Family hotels around the world can look forward to complimentary treats such as tickets to the Prague Zoo at Andelís Hotel Prague; complimentary access to the Cheetah Outreach including an encounter with an adult cheetah ambassador at Erinvale Estate Hotel & Spa, and gingerbread for children and mulled wine for parents at Hotel MŁnchen Palace.
The Seasonís Treatings program is available for bookings now through February 15, 2014, and treats will rotate on a monthly basis.
[Photo: Facebook/Munchen Palace Hotel]
Chilled-out is perhaps not a state of being one would most commonly associate with NYC hotel Dream Downtown, but even hard-partiers need a break some time.
The hotel is now running a series of Sunday Sessions that are free and open to anyone who wants to join. Yoga classes are held in The Gallery every other Sunday, and taught by Lululemon ambassadors. Also, in-between Yoga Sundays they are offering other fun classes, such as a Wool & The Gang knitting circle. In the new year they plan to add to the program with juicing classes, cinema classes, and more. It's not all kumbaya, by the way, when we attended a yoga session the other week, we found it pretty darn competitive.
Last week, we kinda couldn't believe a recent survey that said 75 percent of travelers no longer ordered room service. That seemed like a crazy high percentage given that so many hotels offer room service (budget brands and the Hilton New York not withstanding.) Not to mention we ourselves almost always order room service. Could we really be part of a dying breed of hotel guests?
Thankfully, a few of you room service loyalists agreed with us in the comments section. But one longtime HotelChatter reader, Courtney M., gave us an excellent tip on Facebook:
In most cities, I order delivery service using my iPad versus room service because it is so much cheaper and so many more options. Sometimes the hotels charge me a fee to allow them to deliver to me, but I usually just meet them in the lobby.
Ok, now that is smart. And convenient, especially after midnight or whenever the hotel stops ordering room service. But don't worry room service, we still want you in bed with us so you're safe for breakfast orders.
Got any other room service tips to share? Do it in comments below!
Room service, we wish we knew how to quit you. Actually, no we don't. We want to order you forever and ever and ever!
While CNT didn't seem too fazed by this report, we found ourselves looking around and wondering--are we the only ones ordering room service these days?
This particular editor has stayed in three different hotels in the past month and I ordered room service in two of them. Breakfast is an especially key room service order for me since I hate having to go out and scrounge for food early in the morning (or you know, get dressed and troop down to the lobby.) Plus, having breakfast in bed is truly one of the experiences I love most about hotels. I definitely can't get that at home.
Gripes about delivery charges and overpriced items aside, a few of us here at HotelChatter also had straight-up conniption fits this summer when the Hilton New York killed their room service. For a luxury hotel to remain luxury or even just "full-service" we strongly believe they need room service. That said, we ain't knocking the other brands that have free breakfast spreads down in the lobby. Quite a few of them do it good. And they are certainly cheaper than these insane in-room dishes.
But usually, if there's room service menu sitting on the desk in our hotel room and we're tired and hungry, you can bet we're going to order up something to eat.
Maybe we aren't in the majority on this topic? Tell us if you still order room service in comments below!
There are plenty of hotels out there that are finally "getting it" when it comes to the luxury hotel experience. When we are paying up to several hundred dollars per night (and sometimes over a couple of thousand on occasion), there are certain touches that are expected and then there are little things that are just plain thoughtful on the part of the property, ultimately making for an especially memorable stay. As frequent travelers we really appreciate all of those little details. Plus, it's nice to feel like we really got our money's worth. Here's a look at a few luxury hotels going out of their way to throw in complimentary extras that make us like them even more:
We told you about this a while ago when it was first announced and frankly it's a really nice little upgrade. Even those sitting pretty in the upper crust may not ever step foot in a car with this level of prestige, even if they can afford to own one (some people are much too practical). C'mon. We don't care what your income level is, can you really tell us you don't want to roll up to the hotel in a Maserati? Don't lie.
Deciding what to bring on a trip is often a pain, and it seems no matter how much we think about it, there's always something we forget. Hyatt Union Square sympathizes and has just launched ĎThe Accessories Butlerí, a one-of-a-kind accessories closet for guests, curated by "Fashion & Lifestyle expert" Pamela Pekerman. During their stay, guests of the Hyatt Union Square can borrow from a selection of the seasonís hottest accessories - earrings, necklaces, scarves, hats, belts, cufflinks, you name it, ĎThe Accessories Butlerí will have it. The butler will stay in the hotelís lobby, and on the first of every month, feature a new selection of the seasonís on-trend accessories. Each item will also be displayed with details, including the retail location where it will be available for purchase.
Fashion Week may be over but that's no excuse for letting your style slip -- especially if you're going to be staying in the swanky, recently re-branded Langham Place Fifth Avenue and hanging out in the gorgeous Ai Fiori restaurant.
For gentlemen, and other suit-wearing, guests of the luxe hotel, a contemporary British designer is going to be on hand for a few days this week and whipping up some fancy threads.
Bespoke Savile Row tailors, Richard James are setting up a short-term residency at the hotel (from October 7 - 11) to offer guests custom shirt and suit appointments in the hotel's Residence Suites. Bespoke manager Steve Powell and one of the company's head cutters will be present to undertake fittings and consultations and advise on bespoke and made-to-measure tailorings.
Brooklyn's boutique hotel, The Wythe, home to lovely terrace bar, The Ides, industrial-chic bedroom window views, and, er, Hackathons, has just opened up a new rotating popup boutique -- and it's starting out close to home.
The store will change hands every 4-6 months,and is currently being curated by Brooklyn-based designer Caron Callahan, who happens to be married to Chef Sean Rembold of the Wythe's Reynard, and Marlow & Sons.