Tag: Hotel Services

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Milk the Mini-Bar for All It's Worth at The Loews Regency Hotel

Go To The Hotel's Web 
  Site Where: 540 Park Avenue [map], New York, NY, United States, 10021
March 31, 2014 at 9:16 AM | by | Comments (2)

Ah, the hotel mini bar: source of $5 candy bars and regret. We predicted last year that this amenity was on its last legs and bid it a hearty good riddance, but now The Loews Regency Hotel has just introduced a twist on the normally overpriced service that we can get on board with.

For an additional $30 per night, guests of Loews Regency Hotel will have free reign over the entire contents of the in-room mini bar, including sweet treats like Dylan's gummy bears and M&Ms; salty snacks, beverages including fruit juice, soda, and Red Bull, beers that include Brooklyn Lager; even Champagne and hard liquor (vodka, tequila, rum and Scotch).

There is a catch, though -- and it's a big one -- the mini-bar is not replenished during your stay, and the offer requires a two-night minimum. Still, with 25 items on offer, that adds up to just a little over $1 each. A fair deal for someone hungry, accompanied, and planning an evening in.

The Milk the Mini Bar offer ends August 31st. Early April rates start at $449.

[Photo: Facebook/Loews Regency Hotel]

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At 11 Kimptons, Wine Hour Just Got Sweeter

March 27, 2014 at 10:43 AM | by | Comments (0)

At all of Kimptonís 11 hotels in the Washington D.C/Virginia area, (eight in DC and three in Alexandria) Wine Hour has just got even better. Throughout the National Cherry Blossom Festival, which runs through April 13th, the hotels will be serving sake during their nightly complimentary wine hour in addition to the usual red and white wines.

Hotels serving up the potent beverage include the newly revamped Hotel George, and two hotels that got a shout out in last year's What's Your Favorite Kimpton poll: Hotel Monaco and Topaz Hotel.

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Room Service is Alive and Well at The Nobu Hotel in Las Vegas

March 17, 2014 at 2:00 PM | by | Comments (0)

The Hotel Max in Seattle may have bagged room service, but at the Nobu Hotel at Caesars Palace in Las Vegas, room service is alive and well, and very delicious.

Here's what greeted us one Saturday morning--green tea waffles ($20), a specialty of the Nobu in-room dining menu, served with an egg and bacon along with traditional maple syrup, Yuzu whipped cream, and a sweet Shiso syrup.

Another thing that's still alive and well at The Nobu Hotel is turndown service which features not only little boxes of chocolates and a properly turned-downed bed but also a special lavender mist from Natura Bisse (they do the bath toiletries at Nobu as well.) Turndown service is in addition to the complimentary Welcome amenity at Nobu which is a pot of freshly made green tea and specialty crackers.

Another nice touch was the Nobu Hotel chapstick, passion-fruit flavored and with SPF 15 too. We wonder if all these goodies will make it inside the Nobu Hotel that's to open soon at the Eden Roc Hotel in Miami. Or maybe they'll put a different spin on it--iced green tea and sushi bento boxes on the beach come to mind.

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9 Kinds of Hotel Butlers You Probably Never Knew Existed

March 12, 2014 at 1:28 PM | by | Comments (0)

The official definition of a butler is, according to Google, this: "the chief manservant of a house." In other words, Carson from "Downtown Abbey." But in the hotel world, a butler means so much more.

A Hotel Butler, usually found at a luxury hotel, does whatever a guest wants. The butlers go beyond the concierge service and step into personal assistant realm, doings mundane tasks such as unpacking suitcases, arranging car services, ordering room service, and picking clothes up for laundry or dry-cleaning. Alas, hotel butlers are really expensive. Not everyone can have one during their stay, unless they are willing to pay top dollar for the biggest suite in the house.

So luxury hotels came up with a genius way to let everyone experience having a butler on call--by creating specialized butler services. We've rounded up 9 Kinds of Hotel Butlers You Probably Didn't Even Know Existed. And yes, some of these butlers are really reaching. Know of another niche butler service? Tell us in comments below!

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The Fontainebleau's Got You Covered If Your Luggage Gets Lost

February 10, 2014 at 3:34 PM | by | Comments (0)

Once an airline loses your luggage, it wonít be long until you lose your mind, too.

While wanderlust stems from a love of experiences over objects, even the most unmaterialistic person could throw a fit over having to go hours, or worse, days without their personal belongings. Itís a helpless feeling, waiting at baggage claim, for what seems like forever, to only discover that your luggage didnít make it, and what’s to follow is a string of headaches and phone tag.

Vulnerable, tired and probably smelly, you begrudgingly arrive at your hotel wanting to do nothing but wash off the road, when you remember all the little things that make you look/feel human again are lost, too.

Enter The Fontainebleau Miami Beach.

While the iconic South Beach staple wonít replace your entire wardrobe, it has put together a thoughtful package of toiletries to help guests freshen up while an airline searches for your things. After assisting countless guests buy the sundries they need most, Fountainebleau introduces the Lost Luggage Care Package. It includes underwear, a toothbrush, a razor, mouthwash, facial wipes and a comb. The care package is available at Fontainebleauís gift shop, Morris & Co., for $70.

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3 Hotel Spa Treatments For Beating The Winter Blues in Chicago

February 7, 2014 at 4:34 PM | by | Comments (0)

At this point, Chicagoans are so over winter (and we still have 40 days to go.) Local spas are rising to the occasion with new treatments that do more than just pamper. If you're not down for swimming laps, check out these three services that combine plush bathrobes and tranquil settings with serums, gels, and rituals meant to clear bad energy. Let the healing begin.

CHUAN SPA AT LANGHAM CHICAGO can give you a fresh start to the year, if you have three hoursóand $525óto spare. Available through February 28, The Chinese New Year Rejuvenation Package includes a bamboo-and-seasame body buff, a ginger-wasabi detox body wrap, and a massage that incorporates an orchid-and-pearl cream. Afterwards, try fresh fruits pair fresh fruits paried with soothing teas during the Chuan Signature Elemental Tea Service. Guests leave with a personalized Chinese New Year Fortune.

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No Need to Ring the Front Desk, Just Your Personal Assistant at Capella Hotels

January 29, 2014 at 5:48 PM | by | Comments (4)

Capella Hotels and Resorts could be considered one of the most luxurious hotel collections in the world.. that you've not yet heard about.

There are only five Capella Hotels in the world right now, with four more in the works. The first few locations opened in Germany, Singapore and Mexico before arriving stateside with the Capella Georgetown. While they don't have quite the name recognition as Four Seasons or Ritz-Carlton, Capella Hotels are equally stunning properties with modern and sophisticated, not stuffy, interiors. (Incidentally, Capella was founded by Horst Schulze, the former CEO of Ritz-Carlton.)

But beyond that, Capella has a service that distinguishes them from the rest of the competition--Personal Assistants.

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Best New Hotel Service of 2013: 24-Hour Hotel Stays

December 31, 2013 at 11:02 AM | by | Comments (2)

The Clarendon Hotel in Phoenix which is now offering 24-hour hotel stays.

It's that time of year again: the 2013 HotelChatter Awards! Today and tomorrow, we'll be showcasing the best (and worst) of hotels over the past year. But we couldn't do it without you! Let us know your thoughts in the comments below, or shoot us an email. And the Award goes to...

2013 was an extremely confrontational year as a changing consumer preference clashed head on with traditional hotel services, and what came out of the scrum was a realization that service amenities such as minibars and in-room dining were no longer high amongst travelers' priorities. It showed a changing mentality on a larger scale: We value practical amenities, too.

Nothing proved that more than the emergence of 24-hour hotel stays over the past year. Granted, it was rolled out with a separate cost over the normal room rate, but it allowed guests to rent the room for a full 24-hours, not simply 3 p.m. to 11 a.m. If you checked in at 3 p.m., the room was yours until the same time the following day.

The extra hours were nice, but we were most happy about the fact that if we checked in late, at say, 7 p.m., we didn't have to be out the next day by 11 a.m. -- we had it until 7 p.m. the next night. That's an incredible increase in flexibility and a good bang for your buck, considering you are losing value by checking in late with the traditional policies.

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Preferred Hotel Group Make Family Vacations Sweeter Over The Holidays

November 26, 2013 at 4:09 PM | by | Comments (0)

'Tis the season for giving and so the Preferred Hotel Group are participating in a program that goes by the name "Season's Treatings" and offers guests a extra special, destination-specific, treat to go along with their best-available rates.

Over the festivities (and a little longer), guests at 39 different Preferred Family hotels around the world can look forward to complimentary treats such as tickets to the Prague Zoo at Andelís Hotel Prague; complimentary access to the Cheetah Outreach including an encounter with an adult cheetah ambassador at Erinvale Estate Hotel & Spa, and gingerbread for children and mulled wine for parents at Hotel MŁnchen Palace.

The Seasonís Treatings program is available for bookings now through February 15, 2014, and treats will rotate on a monthly basis.

[Photo: Facebook/Munchen Palace Hotel]

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Stretch, Knit and Chill Out at Dream Downtown's New Sunday Sessions

Go To The Hotel's Web 
  Site Where: 346 West 17th Street [map], New York, NY, United States, 10011
November 22, 2013 at 3:18 PM | by | Comments (0)

Chilled-out is perhaps not a state of being one would most commonly associate with NYC hotel Dream Downtown, but even hard-partiers need a break some time.

The hotel is now running a series of Sunday Sessions that are free and open to anyone who wants to join. Yoga classes are held in The Gallery every other Sunday, and taught by Lululemon ambassadors. Also, in-between Yoga Sundays they are offering other fun classes, such as a Wool & The Gang knitting circle. In the new year they plan to add to the program with juicing classes, cinema classes, and more. It's not all kumbaya, by the way, when we attended a yoga session the other week, we found it pretty darn competitive.

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A Way Around Those Pricey Room Service Orders

November 18, 2013 at 10:34 AM | by | Comments (0)

Last week, we kinda couldn't believe a recent survey that said 75 percent of travelers no longer ordered room service. That seemed like a crazy high percentage given that so many hotels offer room service (budget brands and the Hilton New York not withstanding.) Not to mention we ourselves almost always order room service. Could we really be part of a dying breed of hotel guests?

Thankfully, a few of you room service loyalists agreed with us in the comments section. But one longtime HotelChatter reader, Courtney M., gave us an excellent tip on Facebook:

In most cities, I order delivery service using my iPad versus room service because it is so much cheaper and so many more options. Sometimes the hotels charge me a fee to allow them to deliver to me, but I usually just meet them in the lobby.

Ok, now that is smart. And convenient, especially after midnight or whenever the hotel stops ordering room service. But don't worry room service, we still want you in bed with us so you're safe for breakfast orders.

Got any other room service tips to share? Do it in comments below!

[Photo: HotelChatter]

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Um, Are We The Only Ones Ordering Room Service These Days?

November 15, 2013 at 9:34 AM | by | Comments (5)

Room service, we wish we knew how to quit you. Actually, no we don't. We want to order you forever and ever and ever!

Conde Nast Traveler recently stumbled across this survey from The GO Group that said a whopping 75 percent of travelers DO NOT order room service. We repeat, DO NOT order room service.

While CNT didn't seem too fazed by this report, we found ourselves looking around and wondering--are we the only ones ordering room service these days?

This particular editor has stayed in three different hotels in the past month and I ordered room service in two of them. Breakfast is an especially key room service order for me since I hate having to go out and scrounge for food early in the morning (or you know, get dressed and troop down to the lobby.) Plus, having breakfast in bed is truly one of the experiences I love most about hotels. I definitely can't get that at home.

Gripes about delivery charges and overpriced items aside, a few of us here at HotelChatter also had straight-up conniption fits this summer when the Hilton New York killed their room service. For a luxury hotel to remain luxury or even just "full-service" we strongly believe they need room service. That said, we ain't knocking the other brands that have free breakfast spreads down in the lobby. Quite a few of them do it good. And they are certainly cheaper than these insane in-room dishes.

But usually, if there's room service menu sitting on the desk in our hotel room and we're tired and hungry, you can bet we're going to order up something to eat.

Maybe we aren't in the majority on this topic? Tell us if you still order room service in comments below!