Tag: Hotel Security

View All Tags

/ / / / / /

The Venetian Has a Good Reminder About Credit Card Safety in Their Rooms

February 9, 2015 at 3:05 PM | by | ()

There are plenty of ways to lose your money in Vegas but over the phone in your hotel room should not be one of them.

Here's a helpful card on "Phone Security Tips" that we spied in the guest room at The Venetian the other weekend. The note tells guests to be cautious when giving their credit card info over the phone as well as to keep all cards and receipts out of sight from prying prostitutes eyes.

Lastly, and most reassuringly, the card tells guests that "No one from the hotel will ever call your suite and ask for your credit card information over the phone." If someone does, then you've just fallen for this "surprisingly simple" hotel scam. There are other variations of this credit card scam--some are very complex, like this scary one we heard of at Planet Hollywood last year--so we think it's smart of The Venetian to put these tips by the phone. Sad that the hotel has to do this, but good looking out for their guests nonetheless.

Know of another sinister hotel scam that we should be aware of? Tell us in comments below!

[Photo: HotelChatter]

/ / / / /

What to Remember About Using a Credit Card to Pay For Your Hotel Room

October 17, 2014 at 11:18 AM | by | ()

What's worse than leaving something behind at the hotel? Leaving your money behind. Our Front Desk Guy, Aditya Rajaram is here with a few gentle reminders about credit card security at hotels.

The #1 goal of any hotel should be safety and security. Not just the safety and security of its guests and their belongings, but also their financials, i.e. credit cards, money, checks etc.

The security of these starts not when a guest checks in but rather, when they make the booking. In my years working at hotels across many operators, there are clear procedures and protocols that serve to protect guest information and their financials.

Still, guests should always be on guard when handing over their credit card. There are a lot of bad scams out there and sadly, you can't trust anyone. We know you already know most of these tips but here are a few things to remember:

more ›

/ / / / / /

'But It Has To Be There!' The Trials of The Hotel's Lost & Found

October 1, 2014 at 12:31 PM | by | ()

What really happens when an item goes missing at a hotel? Our Front Desk Guy, Aditya Rajaram digs into the hotel Lost & Found to find out.

It has happened to all of us. A book left behind, a favorite shirt, a pair of glasses and the dreaded phone charger!

Most guests have, at one time or another, left something behind at a hotel. And most guests normally expect that the hotel will find it and return it to the guest. Unfortunately, the guest isn't always reunited with their belonging.

This causes quite an issue for many guests because they grow to mistrust the hotel and believe that either someone has taken it or the hotel is too lazy to go look for it. But the truth is, most hotels do have very clear protocols about items left behind. However, more often than not, the guests are the ones who have erroneously described the item, incorrectly suggested where it should be or have not misplaced it at all and instead found it in their luggage or back at home.

Still, if you think an item has gone missing in a hotel, requiring a diligent follow-up and thorough check on the part of the hotel staff is a must! The procedure for relocating a lost item, in most instances, is quite simple.

Below are the basic steps that hotels and guests should when items go missing.

more ›

/ / / / / / / / / /

Would You Book This Security-Conscious Package For Solo Women Travelers?

Where: New Delhi, India
September 16, 2014 at 9:23 AM | by | ()

What women want from hotels is a subject that’s been on our minds recently. We’re pretty sure the answer isn’t cooking lessons and a candle. And we gave a few of our own suggestions here.

Now a hotel in New Delhi has come up with another idea: a pretty extreme, security first, female-only package, to combat the appalling crimes against women that have been engulfing India in recent months (one rape every 30 minutes, if you’ve missed it).

The Kamal Single Lady Traveller program (“kamal” is Hindi for lotus flower) at the Leela Palace includes:
· Airport transfers with a trusted driver;
· Female staff for all interaction (check-in, concierge, butler, housekeeping);
· Room on a female-only floor (with restricted elevator access);
· Improved security cameras in all public areas;
· Security screening of people entering the hotel;
· Access to the spa on a private or female only basis;
· Option of booking female guides for city tours.

more ›

/ / / / /

The Standard Hotel Gives a Statement About the Solange & Jay-Z Surveillance Tape

Go To The Hotel's Web 
  Site Where: 848 Washington Street [map], New York, NY, United States, 10014
May 13, 2014 at 11:48 AM | by | ()

The Standard Hotel in NYC came under fire yesterday after the surveillance footage of Solange slugging her brother-in-law Jay-Z was sold released to TMZ. And they should be feeling the heat. Are elevator rides no longer sacred?

But we digress. Apparently, the hotel has released this statement to the media and as we suspected, they are cleaning house when it comes to their surveillance team.

"We are investigating with the utmost urgency the circumstances surrounding the situation and, as is our customary practice, will discipline and prosecute the individuals involved to our fullest capacity."

Meanwhile, every hotel that caters to celebrities (and non-celebs!) better redo their security and surveillance contracts.

[Photo: The Standard Hotel/Facebook]

/ / / /

What to Do When The Hotel Safe Isn't Very Safe

Where: Paris, France
May 2, 2013 at 3:42 PM | by | ()

What you don't want to see in the hotel safe when you've returned to your room.

Last week we talked about what guests were stealing from their hotels and it turns out, a lot of you are stealing way more than the bath toiletries and the slippers. (Seriously, how do you smuggle lamps and artwork out of a hotel? Extra large suitcases, we guess!)

But today, we've got a more serious side of hotel theft to talk about--the hotel safe, as in what to do when the hotel safe isn't safe?

A reader emailed us from the Hotel du Louvre, a five-star property in Paris located near three of the city's biggest landmarks--the Louvre, the Opéra Garnier and the Palais Royal. Room rates here start around 370 euros a night (or about $483). But just because it's a fancy spot, doesn't mean your valuables are safe, even when you put them in the safe. Our distraught reader tells us her tale:

more ›

/ / / / / /

Dry Erase Markers Could Be Hazardous To Your Hotel Stay

October 5, 2012 at 9:01 AM | by | ()

Back in July, we wrote about how a certain Cody Brocious had figured out a way to pick the locks on any hotel room door manufactured by Onity. And since Onity has installed somewhere between four and five million hotel room doors all over the world, that was kind of worrying.

Now, Brocious' idea has been taken one step further by another dastardly hacker, this time by the name of Matthew Jakubowski. NBCNews reports that Jakubowski has managed to fit all the parts of the lock-picking device into a single dry erase marker.

What's more, he went and posted a YouTube video to show the marker in action, and even wrote out instructions on his blog, giving everyone and their mothers the means to assemble a lock-picking dry erase marker of their very own.

more ›

/ / / / /

Here's Yet Another Way for Thieves to Break Into Your Hotel Room

July 23, 2012 at 1:09 PM | by | ()

It seems like once a year we hear about some nefarious new way for thieves to break into hotel rooms using both sophisticated and not-so-sophisticated gadgets to do so. (Metal hangers anyone?)

This year's hack comes courtesy of a software developer and security researcher named Cody Brocious who recently told Forbes.com that his less than $50 invention can break the locks installed on hotel room doors by lock manufacturer, Onity. Onity has done about four and five million hotel room doors around the world. Yikes, right? However, don't write off staying in hotels forever just yet.

more ›

/ / / / / /

Conrad New York, Opening March 19, Touts 'For Your Confidence' Safety and Security Amenities

Go To The Hotel's Web 
  Site Where: 102 N End Ave [map], New York, NY, United States, 10282
March 16, 2012 at 12:04 PM | by | ()

We've gone back and forth with the Conrad New York over opening dates quite a few times but now it looks like the hotel's March 19 opening date is sticking.

We found rooms for Monday night (yes, this Monday!) at a whopping $479 a night for a king superior suite with a river view. (Remember, all rooms are suites here.) Rates for $499 a night include breakfast. Not feeling that flush? You can book a room with double beds for slightly less at $439 a night.

While we're loving the extensive list of room perks that include our fave techie goodies like flat-screeen TVs, espresso machines, sleeper sofas and even an art brochure that details all the art throughout the hotel, we're also impressed with the hotel's For Your Confidence list of security and safety features like automatic door closers, controlled access corridors, double-locking doors, emergency call buttons on the phone and wide angle door viewers.

We're not saying you should leave your expensive jewelry, watches and handbags out in plain sight but all these safety features should make you relax a little in the "big bad city."

more ›

/ / / /

When The Safe Has A Low Battery, Where Do You Stash Your Valuables?

October 3, 2011 at 9:13 AM | by | ()

During a recent hotel stay, we were relieved to find a safe large enough to accommodate our laptop, camera, and all the accompanying wires. Later on, as we were running late to go meet friends for brunch, we were less relieved when we realized that the safe was low on battery, and had no way of locking.

In a more relaxed circumstance, we simply would have called down to the concierge for a new battery to be installed, waited a few minutes, double-checked the lock, and been on our merry way.

But in a pinch, we had to get a little crafty. Here's our guide on inconspicuous hotel room hiding places, where your goods are least likely to be found by a fiddling hotel maid or otherwise sticky-fingered staff member.

more ›

/ / / / / /

What is Alex Trebek is a Badass for Chasing Down a Hotel Burglar?

Go To The Hotel's Web 
  Site Where: 12 Fourth Street [map], San Francisco, CA, United States, 94103
July 28, 2011 at 8:30 AM | by | ()

We've written a bunch about staying safe in hotel rooms lately but even well-known nerds celebrities need to learn how to protect themselves when staying in hotels.

"Jeopardy's" legendary host Alex Trebek revealed yesterday that his hotel room in San Francisco had been broken into and that he ruptured his Achilles tendon as he chased the robber down.

Trebek revealed the traumatic incident (in Jeopardy-speak) right before he hosted the National Geographic Geography Bee at Google Headquarters in Mountain View.

What is, it happened at 2:30 a.m., chasing a burglar down the hallway of my San Francisco hotel when my Achilles tendon ruptured and I then fell on carpet, bruising the other leg in process. Surgery on Friday," Trebek said, according to Patch.com.

San Francisco police have confirmed the incident and the subsequent arrest of Lucinda Moyers, 56, who was booked on charges of burglary and receiving stolen property, namely the victims' purses and wallets. TMZ is also reporting that the suspect lifted a bracelet that Trebek's mother gave him.

more ›

/ / / / / / /

How to Prevent Tommy Lee from Hacking Your Twitter

July 18, 2011 at 10:40 AM | by | ()

Yesterday we noticed a funny item in Page Six. Apparently, New York Rangers hockey player Brad Richards had his Twitter account hacked by aging rocker Tommy Lee. Ok, so that's not really funny and you're probably wondering, "Why should I even care about these people?"

Well, what's really interesting here is HOW Tommy Lee hacked the Rangers' Twitter--through a hotel room computer.

Precisely, the in-suite computer at the Tribeca Grand. From Page Six:

Tampa native Richards stayed at the Tribeca Grand hotel and logged onto a computer in his room to tweet. When Lee stayed in the same room a few days later and booted up the computer, he saw Richards' account was still open and sent messages out under his handle. "Im a dork!" the rocker tweeted along with other messages before letting Richards in on the joke. "Signing out for ya!! I'm a nice hacker!!! hey dude btw . . . it's Tommy Lee!!! hahah!!"

more ›