Tag: Hotel SecretsView All Tags
So far in our new Hotel Commandments series, we've had a top hotel butler hand down his secrets for pleasing picky luxury hotel guests, a hotelier dole out his hotel etiquette for hosting royal family members and a general manager advise on how to treat celebrities on location.
Today, we've got a special holiday-themed Hotel Commandments edition from Robin D. Carson, the general manager of the Kingsmill Resort, in historic (and utmost picturesque holiday setting) Williamsburg, Virginia.
If you're a hotel looking for ways to get in the holiday mood, look no further. If you're a family looking for a fun holiday getaway, check out what the Kingsmill is doing to make their place "look a lot like Christmas" this year.
Recently, we've had hotel share their secrets for keeping royal families happy as well as their 10 commandments for keeping luxury hotel guests happy. Today, we've got a new set of tips from a hotel--The Windsor Court Hotel in New Orleans. But their list deals with a different kind of VIP--the film industry. And yes, that includes celebrities.
The Windsor Court has hosted pretty much every major film and music star from Brad and Angie to Beyonce (who stayed there for her Super Bowl performance last year) to Tom Petty and Bruce Springsteen, annual attendees of the Jazz Fest. And they typically stay in the hotel's best suite--The Presidential Suite on the 22nd floor.
With 2,700-sq.ft. of space, the suite has two bedrooms, two and a half bathrooms, a full kitchen and dining room, two living rooms, a butler's pantry, a full entertainment center, original artwork, two private landscaped terraces and a baby grand piano that's been tinkered on by Billy Joel. Penthouse guests get to enjoy the perks of the hotel's Club Lounge which has dedicated concierge service and daily food offerings. Rates typically start at $4,500 a night which, let's be real, is chump change for these A-List folks .
But putting up celebs in the best digs is only part of the job. The rest is coordinating with the production companies, the assistants and the entourages.
Here, The Windsor Court Hotel's general manager, David Teich, dishes out his 10 Commandments for Hosting Film Stars:
1. First commandment to hosting celebrities, film industry and VIPs is that privacy is key. Treat all guests with respect – absolutely no photos, autographs, social media, etc.
2. Prior to arrival, it is important to have one key point of contact, i.e. a guest relations manager or customer experience manager, to ensure that all details/pre-needs are known.
3. Keep communication open with local production teams so the hotel knows of schedule changes as well as comings and goings of the guest.
Behind shut doors and "Do Not Disturb" signs, hotel rooms hold stories to tell, and maybe a few secrets that shouldn't be repeated. Illicit liaisons, romantic fairy tales, or just plain goofball mishaps take place on any given day and can serve as cinematic fodder.
"One hotel. Thousands of stories." reads the tag line to a recent contest sponsored by Massify, Killer, and Ace. They called on members to submit creative takes on hotel stories, as they launched a search for material to be turned into "very short, very funny vignettes":
Set at Ace Hotel's New York outpost, we'll develop a collection of original, concise narratives that clock in at under five minutes in length. Avoid relying heavily on sketch comedy and take advantage of this unique location to create character driven pieces that are intelligent, artful and comedic.
A guest room at the Se San Diego.
Last week we wondered whether or not The Delano and Fontainebleau Hotels in Miami Beach had secret tunnels for which George Clooney could escape with his latest waitress/girlfriend/beard from the prying paparazzi photo lenses. We discovered that US Weekly must have used the word "tunnels" when they really meant, "backdoor exits."
Nevertheless, we were tipped off about the Se San Diego which has a secret subterranean passageway leading to the House of Blues next door. So performers at the concert venue can go back and forth between the hotel without any drama. We're thinking this hotel is perfect for pop mega-stars like Britney Spears and the Jonas Brothers and more serious musicians. And possibly a hip-hop star like Eminem.
Lady GaGa, who prides herself on her public appearances and futuristic fashion choices, should probably stick to using the hotel's front door.
Know of any hotels with secret passageways? Let us know where they are!