Tag: Hotel Reviews

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Roman and Williams are Now Giving Out Hotel Reviews

Where: 120 West 57th Street [map], New York, NY, United States, 10019
November 14, 2013 at 9:09 AM | by | ()

The Viceroy: Would you "slog it for days/weeks eating Takeout Chicken in front of the TV in your unders" in this room?

We love design and architecture superteam Roman and Williams for their work at Ace Hotel New York, Standard NYC and Viceroy New York. But we are also rather taken with their excellent, often unhinged and grammatically erratic, Facebook page (category: counselling and mental health) where they give their uncensored take on everything from architectural news to hairdos and, now, hotel reviews -- of hotels they designed!

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Holiday Inn Wants to 'Change Our View' With Their Musical Reviews

October 4, 2013 at 8:49 AM | by | ()

In case you're at work or reading this on your phone, allow us to tell you what's happening in this video above.

Holiday Inn has made a commercial featuring a nervous-looking guest* and a lovely looking lady with a guitar. The guest tells the lovely lady what he liked about his recent stay at the new Holiday Inn at Newark Airport in New Jersey and she puts his review to song. It sounds funny! It is not.

It's a little annoying and forced and at three minutes, is way too long for us to be voluntarily be watching video on our computer. Maybe if Tenacious D was singing the review we would be more entertained. However, the point has been made. Holiday Inn wants us to "Change Our View" of their brand (especially after they put a billion dollars into relaunching it) and we've certainly done that with this hotel.

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True or False: A Noisy Hotel Will Upset Guests More Than Bad WiFi

September 26, 2013 at 2:58 PM | by | ()

The answer? TRUE.

We tend to do a lot of griping here about hotel WiFi--the cost of it and the speed of it--but there's another reason why guests may leave a hotel ticked off--noise.

Online hotel reputation management experts, ReviewPro, have found that noise is the most common complaint in online hotel reviews for 20 cities. And you know what? We totally believe it because we've found ourselves using the white noise app on our phone more frequently during hotel stays.

ReviewPro did some serious number crunching and review-site trawling to come up with these findings. They analyzed 2,532,461 consumer reviews published during the prior 12 months for 5,683 hotels in the following cities: Athens, Bangkok, Barcelona, Berlin, Brussels, Cape Town, Dublin, Istanbul, London, Lyon, Madrid, Melbourne, Mexico City, Milan, Moscow, New Delhi, Paris, Rome, Saint Petersburg and Sydney.

Interestingly, Cape Town had the best average online reputation followed by Melbourne and St. Petersburg. London and Rome, however, were below average. Eep. But also, not surprising.

After noise, complaints about elevators and smells ranked 2nd and 3rd. After that, air conditioning and heating systems were also given twice as many negative mentions as WiFi.

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One Night in DC at The Melrose Georgetown

Go To The Hotel's Web 
  Site Where: 2430 Pennsylvania Avenue NW [map], Washington, DC, United States, 20037
September 20, 2013 at 11:03 AM | by | ()

Is the Melrose Georgetown as sweet as it sounds? A HotelChatter Review

We hadn't had a chance to check in on the Melrose Georgetown Hotel (formerly The Melrose Hotel) since its multi-million dollar renovation was completed in April this year, so when we needed a room in DC and the Melrose showed up on HotelTonight for $149, we grabbed it.

Check in
The hotel is a couple of blocks from Foggy Bottom - GWU Metro station, on the blue and orange lines. If you are coming from Union Station you have to change once, at Metro Center, from the red line. But once we arrived, check-in was quick and easy. Within two minutes of walking through the lobby, we were in our room.

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TripAdvisor Stands By 'Clean Slate' Policy Despite Criticisms from Hotel Watch Groups

Where: Various Locations
September 12, 2013 at 9:19 AM | by | ()

Has any other site in the industry gained more attention over the past few years than TripAdvisor? Consumers use it for research, hotels live and die by it, and there's a whole lot of concern about whether anything on the platform can even be trusted.

Although it's been an active policy for two years, the way TripAdvisor deals with hotels who have undergone significant renovations is now just beginning to go under the microscope, further raising questions of trust when it comes to the reviews we see, and apparently don't see, on the site.

Currently, if a hotel can prove it has made structural changes, such as a property overhaul of some kind, it can submit building permits and other construction notices to TripAdvisor in order to get related bad reviews taken off the site.

And the renovations really have to be significant -- putting a fresh coat of paint on the walls won't cut it. For example, if Hotel ABC had a number of bad reviews relating to its out-of-date bathrooms, the hotel can get the reviews removed if it shows they have installed new ones in the rooms. Other major changes, such as buyout or brand overhaul, are also eligible criteria to qualify for a clean slate.

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Heritage with a Capital 'H': Inside The Harbor View Hotel on Martha's Vineyard

August 14, 2013 at 3:54 PM | by | ()

There's a new show on TV. It's called The Vineyard, on ABC Family, and it's a bit like if The Hills moved to an island off the east coast; to Martha's Vineyard, to be exact. Don't watch the show unless you enjoy following the drama of Blake Lively lookalikes with junior high problems, but the show is at least good for its scenery. The camera seems especially infatuated with the Edgartown Harbor Lighthouse and the sprawling Cape Cod cottage behind. That, dear readers, is no cottage but the largest hotel on Martha's Vineyard, the Harbor View Hotel which boasts its own collection of cottages and one of the only large, heated outdoor swimming pools on the island.

Originally opened in 1891, the Harbor View and its famous expansive front porch has had plenty of time to become a summer tradition for families. Of course if you're not the Obamas, the Clintons or one of the many millionaire or billionaire estate owners on Martha's Vineyard, the Harbor View is the affordable way to enjoy a large property complete with a daily list of activities and amenities (s'mores! veranda yoga! harbor cruises!).

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The Palace Hotel is an Oldie But Goodie in Copenhagen

Go To The Hotel's Web 
  Site Where: Raadhuspladsen 57, Copenhagen, Denmark, 1550
July 11, 2013 at 1:32 PM | by | ()

What's It Like Inside a Nordic "Palace"? A HotelChatter Review

If you've not been to the Nordic city of Copenhagen , we gotta tell ya, their hotel scene is hopping with some real beauts! We've just returned and we're eager to share our hotel observations with you. First up is our take on the Palace Hotel Copenhagen. (Stay tuned for other Copenhagen Hotel Scene stories in the coming weeks!)

The 169-room Palace Hotel Copenhagen (formerly a Le Méridien and now owned by Scandic Hotels and part of the Preferred Hotel Group) originally opened in 1910 by a butcher who had a dream to own an “international” hotel. Anders Jensen hired young architect Anton Rosen to design the hotel, both inside and out, from the furniture to buttons on uniforms. Rosen’s Art Nouveau aesthetic still carries on today because subsequent designers hired to update and modernize the hotel from top-to-bottom in 2008 were insightful enough to ensure that the Palace Hotel nodded “hey” to its roots.

So let’s get to it. Plenty of pics below!

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The Mansion House Inn Proves Martha's Vineyard Can Be an Affordable Island Escape

Go To The Hotel's Web 
  Site Where: 9 Main Street [map], Martha's Vineyard, MA, United States
June 27, 2013 at 5:34 PM | by | ()

The island of Martha's Vineyard certainly has a reputation. One, it's known as a playground of the rich and preppy. Two, MV is a favorite vacation destination for presidents, specifically Clinton and Obama (and, in the past, the Kennedys). Because of this reputation combined with the history of the island, it's believed that the island doesn't offer much in the way of affordably luxurious, amenity-rich accommodations. Not true! The Mansion House is proof that the island has more than tiny B&Bs with giant price tags.

Mansion House is at the center of the town of Vineyard Haven, which boasts most of the year-round population on the island. This means there's plenty shopping, dining and sights within easy walking and biking distance. We recommend a stroll down to nosh on lobster rolls and clams at The Net Result, and a visit to Bunch of Grapes Bookstore, where President Obama shops with Sasha and Malia.

Since the Mansion House offers year-round accommodation in 48 rooms, rates vary greatly, usually from $99 to $309 as a start.

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Let's Talk About Vine and Instagram Videos for Hotel Reviews

June 21, 2013 at 3:18 PM | by | ()

It has been said that 10% of all photos ever taken were taken in 2012. What of 2013, then? Will this be the year the same is said for videos, after the launch of Vine and, just yesterday, Instagram Videos?

Already we've noticed how the super-short films can play into travel marketing. Airlines figured this out nearly immediately but, as usual, hospitality is having a little rougher time adapting to the new social media medium. In-room hairdryers just aren't as dynamic as jet engines, you know?

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An Inside Look at the Fairmont Pacific Rim

Go To The Hotel's Web 
  Site Where: 1038 Canada Place, Vancouver, British Columbia, Canada, V6C 0B9
May 23, 2013 at 4:01 PM | by | ()

Should You or Shouldn't You? A HotelChatter Review

We decided it was high time to check out one of the newest hotels that make up Vancouver’s skyline, the Fairmont Pacific Rim. Opened in 2010 for the Olympics, this beautiful “ode to glass” building is not only chic, but is a happening destination unto itself.

Check-In: We took advantage of the hotel’s car service and had a great chat with our driver about the hotel and living in Vancouver. When we arrived at the hotel we were greeted by dapper doormen whose uniforms can best be described as a cross between Armani and 1940s movie gangster in a very fashionable grey. It was a very good start.

As we were ushered into the long, cool and white marble lobby we noticed immediately the hotel's bespoke Indian Jasmine fragrance. Our driver, who was part of the concierge team, never left our side. Once given our keys we were escorted to our room, passing the serene-but-not-for-long Lobby Lounge that spans the entry space.

Room Reaction: We entered our room on the Fairmont Gold floor and were immediately dazzled by the floor-to-ceiling windows looking out over the Vancouver harbor and port. We were introduced to the iPad2 waiting for us and the hi-tech lighting system (which also controls the drapes) with its pre-set mood makers – Day, Evening, Relax – and in the bathroom, there’s a setting for Groom or Spa.

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Hotels Are Still Living and Dying By TripAdvisor (But They Need To Let It Be)

May 15, 2013 at 8:51 AM | by | ()

A few months ago, we wondered whether hotels were abusing TripAdvisor. We’ve done a couple articles about how hotels can be annoying in their attempts to get us to review them online. Managers have asked their employees to post phony positive reviews, and we've personally been offered a free upgrade/cash for a positive review post-stay. Shady business? You betcha. But you know what? It brings a smile to our face.

Correct us if you disagree, but the silver lining in all of this review warfare is the amount of power held by the consumer. According to Market Metrix, 93% of global travelers say their booking decisions are influenced by online reviews. Hotels are clearly desperate to get good feedback published online, and problems that were once able to be swept under the rug are no longer limited to shouting distance. "Word of mouth," good or bad, has never been such an understatement as online reviews reach the eyes of thousands. In this, we certainly take great pleasure. Today, every ordinary Joe possesses the power of the press.

That said, we want to go on the record and note that all the aforementioned desperation is really, truly, starting to annoy us. Why not just let it all happen organically? We (customers) know TripAdvisor exists, and it is our choice whether we want to post our thoughts publically or not. Hotels should focus on providing a pleasant experience, and the rest will take care of itself -- there's no need for the constant begging. Honestly, it comes off rather pathetic in our eyes. We'll write what we want, when we want, if we want -- thank you very much.

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Bangkok's Hotel Muse Might Be Our Guiding Spirit For Retro Travel

Go To The Hotel's Web 
  Site Where: 55/555 Langsuan Road, Ploenchit Road, Lumpini, Bangkok, Thailand, 10330
May 2, 2013 at 9:59 AM | by | ()

With all of the sleek and modern design we've seen in hotels lately, there are few places that have us longing for the romance of vintage travel from the days of Humphrey Bogart and Lauren Bacall. Luckily, M Gallery's Hotel Muse hits the spot.

The memorable hotel brings back the mystery of retro travel and plops it right in the middle of the hustle and bustle of Bangkok, where it's not uncommon to see buildings from yesteryear neighboring towers from tommorow-land. The hotel is a little different in that it's housed in a new building made to look vintage, with a whole lot of turn-of-the-century flair.

Walking into the lobby were were greeted by dark wood panels, sexy lighting and iron work that would make a Paris Metro stop blush. The theme doesn't stop in the elevator. It extends onto the floor and into the room, where we felt like we stepped back to a time when alcohol was illegal and people dressed up to fly the friendly skies.

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