Tag: Hotel Rants

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Tip Envelopes as Reasonable Reminders? Try Tasteless and Tacky

March 12, 2014 at 9:32 AM | by | Comments (3)

We don't want to get into another debate just yet about whether or not you should tip the housekeeper, but we've got a bone to pick with these "tip envelopes" and the accompanying notes that pop up in rooms from time to time. It's a page straight out of the cruise industry, and it absolutely reeks of a hotel that's got its priorities mixed up.

Regardless of how American businesses have been able to spin the idea of tipping into an expected offering to help supplement the salaries of the employees that they underpay, this contributor's opinion is that gratuity is something given to someone who has gone above and beyond their job description to make my experience better. In short, get these things out of my face, right now.

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New Year's Resolution: We Promise to Relearn the Definition of a Deal

January 3, 2014 at 3:36 PM | by | Comments (2)

Last month, we published a list of early-season ski deals to help you save some cash when taking a trip this winter. As you might have noticed, although many of the deals we featured hooked you up with free lift tickets (which is a huge help), a lot of them were closer to "promotions" than "deals."

For example, the $530 per person, per night girls' getaway at the Park Hyatt Beaver Creek may provide good value given all you get, but it is far from a "deal," an offer meant to allow those who normally couldn't financially partake to participate.

In other words, $530 a night is still a lot of money. And there were other promotions that were in the same boat, such as the offer from Hyatt Mountain Collection that if you book a three-night stay at all three properties in the collection, you will receive a complimentary EPIC ski pass for the 2014/2015 winter.

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Dear Hotels: We Love You, Please Stop Doing This

October 22, 2013 at 9:12 AM | by | Comments (5)

Our love for hotels is well-documented. Equally, sometimes we just need to get a few things off our chest, and today we are adding two related pet peeves to that list.

First, when we check in to a hotel and are handed our key card, we do not want our room number to be announced at full volume to us and simultaneously anyone else standing at reception or hanging around in the lobby. Best case scenario it is unnecessary, as we’d expect to find it on the little card holder, worst case scenario it is just unsafe.

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Why Are So Many Hotels So Cheap When It Comes to In-Room Coffee?

October 15, 2013 at 11:51 AM | by | Comments (7)

On the heels of Hilton's announcement that it will put Keurig coffee makers in all its Hilton Garden Inn hotels, here's a rant from our contributor, Wake about his frustration with hotels when it comes to in-room coffee, no doubt stemming from the fact that, as a writer, he depends on it to make his living.

There's nothing better than waking up and having the ability to sip coffee while you go through your morning routine, and in turn, there is nothing worse than seeing that ability go to waste at the hands of an inadequate in-room coffee maker. Nothing. You know what we're talking about: That nasty, watery, metallic cup of joe that makes you wonder why you got out of bed in the first place.

The causes of the poor production vary, but most stem from the fact that a large percentage of hotels find it satisfactory to put $10 will-this-plastic-hold-up-under-the-heat-of-the-water coffee makers in the rooms, seemingly satisfied to merely be able to add it to the list of amenities without regard for whether it adds or detracts value in reality. Like, seriously, no one drinks from these things except people who work in offices, and there's no way anyone should be reminded of the office while on vacation, or worse, while traveling for work.

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Happy Monday. Here Are 8 Things That Annoy Us About Hotels

July 29, 2013 at 5:43 PM | by | Comments (4)

It's Monday, a perfect day to get our latest batch of hotel rants out of our system. While we talk regularly of things in hotels that annoy us like resort fees, WiFi charges, fugly carpeting, anti-views and dirty rooms, here are some random odds and ends in hotels that have us exasperated. We know, we know, this is #firstworldproblems all the way. But we suspect you have a few of your own to contribute. So get ranting in comments below!

1. When the shampoo and conditioner toiletries are placed on the sink, instead of in the shower. So we have to step out of the shower, soaking wet and slipping on the floor, grab the bottles and hop back in the shower (or tub.)

2. Phones with short cords. We're not even sure why a hotel room has a phone with cords anymore these days but even worse is when the cord is super short so that the entire thing falls to the ground if you pick up the phone while standing up. Ouch!

3. No full-length mirrors. If college kids can buy $10 mirrors to put on the back of their dorm room doors, hotels can find a way to work in a full-length mirror somewhere.

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Rant: Does Anybody Care About Hotel Facebook Pages?

February 5, 2013 at 1:26 PM | by | Comments (6)

OK, we'll start this rant by acknowledging that, in general, there are elements of social media that get on our nerves, so you'll have to excuse us if at times we seem a little biased. However, the topic we're covering today concerns a very particular kind of social media: hotel Facebook pages.

Pretty much every hotel opening these days has one, but what exactly do they accomplish? And does anybody care what they have to say?

A few recent examples come to mind: QT Gold Coast wondered what we thought of JLo's manicure at the Golden Globes. Over in New York, Hotel BPM felt like sharing how "hot" they think Rihanna looks in the current issue of Rolling Stone. And though it hasn't even opened yet, The Quin Hotel is "recommending" the Michael Kors Spring 2013 womenswear line.

Maybe we're just not hip to the groove, but can someone please explain how these status updates have anything to do with the hotels themselves?

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Mini Rant: What’s the Deal with Europe's Double Duvets?

Where: Various Locations
February 1, 2013 at 3:28 PM | by | Comments (3)

Correct us if we're wrong, but aren't Europeans supposed to crush American men when it comes to romance? Candlelit dinners, walks along the canals, deep knowledge of the arts, literature and history, a tongue that speaks far more than one language, etc., etc. We've heard it all, not only from women abroad but from those right here on our own soil.

Damn you, Fabio, you and your long locks of love.

But is all as it seems? Why, then, do so many European hotels insist on using double duvets on queen size beds? And that weird thing of pushing two twins together to create the "illusion" of a double/queen bed? European men might have all the swag in the world, but perhaps they’re not as good in the ninth inning as they are in the first–they seem to need their beauty rest, indeed. Perhaps American boys aren't afraid to share their sheets and space?

On recent trips to Europe, we inquired about this tendency that's completely non-existent in the United States. What's the reason? The most common answer was that Europeans “prefer their space.” So much for the post-coitus cuddle, folks.

What are your thoughts? Yay or nay on the double duvets? Chime in!

[Photos: Will McGough for HotelChatter]

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Rant: "Hold On!" Rarely Works With Housekeeping

Where: Various Hotels
January 15, 2013 at 4:22 PM | by | Comments (2)

Watcha gonna do when they come for you...at the break of dawn?

Let's just call this "Tell Us Why You're Mad Tuesday" rant, m'kay?

This is dedicated to all the hotel housekeepers who bust in our rooms after just one knock. They never hear our panicked "Hold On!" as we race to the door. It's always too late. Yes, sometimes we realize we've forgotten to put the "Do Not Disturb" sign on, but honestly, isn't that more of a back-up than an out-and-out mechanism to waylay intrusions?

We usually don't expect a knock on the door at 9 a.m. when most of these disturbances seem to occur. Isn't check-out at 11 a.m., lady? And what's with the universal one-knock rule? One tap and you're opening the door, not giving us a second to get ourselves decent. And it seems we're always indecent (when the room invasion occurs).

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Beware: A Stay at the Sheraton Frankfurt Equals Hotel WiFi Hell

Go To The Hotel's Web 
  Site Where: Hugo-Eckener-Ring 15, Frankfurt, Germany, 60549
June 4, 2010 at 2:44 PM | by | Comments (0)

Even though many budget-friendly hotels have adopted free internet as part of the room rate, the fight for complimentary WiFi is far from over. Our latest battlefront is the Sheraton Hotel & Tower at Frankfurt Airport in Germany, which had the most appallingly bad internet policy and connection we've ever used.

Thankfully we got around paying $250 a night for this airport hotel by being a guest of Lufthansa, but we still had the pesky internet charge. And here's the policy: Guests get a free 30 minutes of internet per day in the lobby only. In the rooms, connectivity costs 8 Euro per hour, or a flat 19 Euro for 24 hours. You must create a user ID for your account.

After successfully hooking up to the free half-hour in the lobby on our iPhone at check-in, the situation looked manageable. That is, until we sat down in our room to begin the real work.

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