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Can An Unfriendly Waitress Ruin Your Hotel Stay?

February 13, 2013 at 9:51 AM | by | Comments (15)

The other day, we were meeting friends for brunch and settled on a restaurant in a Brooklyn hotel which shall remain unnamed*. We'd heard nice things, and having popped inside the lobby once or twice, we figured it would be an opportunity to soak up the vibe, relax, and eat good food.

Wrong.

It all started when the hostess refused to seat us until the rest of our party had arrived, even though we could see plenty of open tables. Fine. We told them we'd wait in the lobby and order some tea. Well, we had to elbow our way to the bar to get that done. And after one barista impatiently took our order, we lingered for ten minutes waiting for the tea to materialize (how hard can it be? You fill a pot with water and stick a teabag in it) before giving up and heading back to the lobby.

Five minutes later, another grouchy barista tracked us down in the lobby to inform us our tea was sitting at the bar—in other words, he could have brought it out to us, but didn't. OK, we said, we'll come get it. On the way back to the bar, we requested that the tea just be added to our brunch bill since we'd already put our names down for a table.

"Fine," he said, as if we'd just asked him to commit adultery.

Evidently, this was not off to a good start.

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