Tag: Hotel Management

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VisitBritain Gives Some Seriously Straightforward Advice to Its Country's Hotels

January 7, 2014 at 10:02 AM | by | ()

For those who think they know someone who has no filter, wait until you hear the law that's being laid down by VisitBritain to hotels across the UK: The country's tourism board has issued a list of Dos and Don'ts when it comes to foreign travelers.

Many of the suggestions, as you might imagine, are either pretty funny (Don't: Ask superstitious people from Hong Kong to sleep in a historic property or a four-poster bed because they associate them with ghostly encounters), pretty stereotypical (Do: Deal promptly with any complaint from German or Austrian tourists, who can be straightforward and demanding to the point of seeming rude and aggressive), or both (Don't: Describe a visitor from Canada as American). If you like those, you can read more of them in this report from the Telegraph.

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Hotel Housekeepers Use Mobile Apps, Too

September 13, 2013 at 10:07 AM | by | ()

Turns out there's an app for getting hotel beds to look all pretty like this.

We know all about the range of consumer hotel apps that help us during our stay, but did you know that hotels also use mobile apps on the other end to run the show? Even the housekeepers?

This particular housekeeping app, Hibox Housekeeper, is designed to reduce costs and improve efficiency when it comes to cleaning. It started at hotels in the Nordic region and has recently become available worldwide.

The app allows staff members to report a room status, send problem reports with photos, track minibar usage, manage multiple cleaning sessions, and link directly to the property management system in the hotel. All this, in theory, adds up to a more organized approach that should lead to quicker turnaround times.

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Morgans Hotel Group Says Hasta Luego to The Delano South Beach

Go To The Hotel's Web 
  Site Where: 1685 Collins Avenue [map], Miami Beach, FL, United States, 33139
April 2, 2013 at 6:44 PM | by | ()

It's big news for the Delano Hotel South Beach, a hotel that's been a Miami institution since, well, forever-and-a-day. Their owner, NYC-based Morgans Hotel Group announced it's selling its stakes in the hotel and associates The Light Group, and would offer $100 million to help settle the current debt of $230 million to a buyer. Whoa.

The hotel group has apparently been trying to unload the Delano since 2002, and has apparently posted a financial loss since 2007, according to OTK Associates LLC, the largest shareholder of Morgans Hotel Group Co. So, no doubt they had a hand in pressuring Morgans to dump the Delano, pronto.

Morgans has signed agreements with The Yucaipa Companies, a firm owned by uber-wealthy Ron Burkle, to desist Yucaipa's interest in Morgans stock, stock warrants, and convertible notes, and instead take ownership of the Delano and the Light Group. However, Morgans would still operate the Delano thanks to a pre-agreement asking for long-standing management agreement.

Are you hella confused yet? No worries, we were too, and had to read this manifesto post-and-pre-cocktail time. So we're agree there are no plain words to explain this business. But hold on, keep still, there's more after the jump.

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Rant: "Hold On!" Rarely Works With Housekeeping

Where: Various Hotels
January 15, 2013 at 4:22 PM | by | ()

Watcha gonna do when they come for you...at the break of dawn?

Let's just call this "Tell Us Why You're Mad Tuesday" rant, m'kay?

This is dedicated to all the hotel housekeepers who bust in our rooms after just one knock. They never hear our panicked "Hold On!" as we race to the door. It's always too late. Yes, sometimes we realize we've forgotten to put the "Do Not Disturb" sign on, but honestly, isn't that more of a back-up than an out-and-out mechanism to waylay intrusions?

We usually don't expect a knock on the door at 9 a.m. when most of these disturbances seem to occur. Isn't check-out at 11 a.m., lady? And what's with the universal one-knock rule? One tap and you're opening the door, not giving us a second to get ourselves decent. And it seems we're always indecent (when the room invasion occurs).

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W SoBe Owner and SLS Master Finally Admit To Buying Miami’s Raleigh Hotel

Go To The Hotel's Web 
  Site Where: 1775 Collins Avenue [map], Miami Beach, FL, United States, 33139
December 21, 2012 at 4:08 PM | by | ()

Today, David Edelstein – owner of W South Beach – and Sam Nazarian – the wizard behind the sbe brand and owner of the new SLS Hotel South Beach announced plans to join ranks and buy Miami’s Raleigh Hotel.

Now, when we chatted over this in August, no one wanted to make an official comment. It was like some weird FB relationship status--"I won't change mine until you change yours!" OK. Now we know you're together.

Both men, famous for their hotel business savvy, will scoop up the landmark Raleigh from the Brilla Group and set out to revamp the Art Deco property that was the place to be when it opened in the ‘40s on Collins Avenue.

Listen, this is a powerful partnership—Edelstein is known for the trendy W hotel and developing such areas as Miami’s Lincoln Road mall, and Nazarian’s sbe group has dominated the swank SLS brand for a minute. Big $$ and big dream at work, here.

But, will these forward thinkers respect and keep the hotel’s historical identity in mind?

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Who is Running The Raleigh Hotel in Miami Now?

Go To The Hotel's Web 
  Site Where: 1775 Collins Avenue [map], Miami Beach, FL, United States, 33139
August 22, 2012 at 1:41 PM | by | ()

There's a reason we call our coverage of the Miami hotel scene Miami Hotel Mambo--things are always changing down there at a rapid pace. Like what's happened recently with The Raleigh Hotel.

After hottie hotelier Andre Balazs gave up the property a few years ago, we found things to be rather agreeable back in 2010, even if there was a bit of fugly carpeting throughout. Yet the hotel is changing once again.

Currently, the hotel's website says The Brilla Group manages and owns the hotel but according to this report from Miami.com, the hotel has some very interesting new owners--the developer of the W South Beach and SBE Development Group which just opened The SLS South Beach. The hotel is believed to have been sold for just over $55 million.

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The Distrikt Hotel Addresses Drilling Noise and Other Service Glitches

Go To The Hotel's Web 
  Site Where: 342 W. 40th Street [map], New York, NY, United States, 10018
April 14, 2010 at 3:08 PM | by | ()

Yesterday, our hotel spy, Myra Ellen, told us about the drilling that interrupted her stay at the Distrikt Hotel as well as a few other glitches. The hotel had told us that they would accommodate any guests who complained about the drilling noise with a new room on a different floor. But today they wanted to address the other issues that our hotel spy had. Here is the Distrikt's full response:

The Staff and Management of Distrikt Hotel are distressed that we were unable to exceed the expectations of this guest as we have with so many others. While we strive to greet every guest at the door, we are disappointed that this and the check-in process was less than acceptable by our own standards.

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