Tag: Hotel Housekeeping

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Open Thread: What Time Should Hotel Housekeeping Come Clean Your Room?

June 8, 2015 at 2:48 PM | by | ()

We are quite appreciative of hotel housekeeping and all they do to help make our stays as pleasant –and clean – as possible and we tip accordingly each day. But one thing that irritates us is when we get back to our room in the late afternoon after a whole day out and the room hasn’t been cleaned.

Granted, we’re not talking about fancy schmancy resorts where there is a button to push when you’re ready for housekeeping to descend upon your room and they arrrive quicker than a flash. But to our surprise, some rather upscale hotels we’ve visited over the last year were spotty and inconsistent on what time housekeeping arrived.

Normally we want to relax and shower before an early dinner so we just take some clean towels if they come by later than we’d like (once after 4:00 pm). Sure, we could have complained and it likely wouldn’t have happened again but we weren't even sure if expecting housekeeping to arrive by a certain time is a valid point. Plus, it takes a lot to get us riled up on vacation so we just rolled with it.

This site has published housekeeping rants before, but this is more of a curiosity and question: By what time do you expect your hotel room to be clean? Any insiders out there want to tell us if there is a policy on what time rooms should be serviced?

[Photo: Will McGough/HotelChatter]

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Yes, The Hotel Housekeeper Is Going Through Your Things

November 11, 2014 at 11:02 AM | by | ()

It shouldn't come as a surprise to hear that hotel housekeepers sometimes go through your things when they come in to clean your room. What? Did you think the clothes you left on the floor magically folded themselves? Or that your cosmetics were all lined up by an invisible organizing fairy?

But still, watching a video of a hotel housekeeping going through a guest's things is pretty damn unsettling.

This video was shot on November 5 at a "well-known American hotel brand", although the YouTube user who filmed it, would not dish on the hotel's name or location. The nearly four-minute video shows a housekeeper going through the guest's things such as a package he received that morning, his PS3 games, his tablet, his luggage, and his laptop (multiple times). After the third time trying to access his laptop, the housekeeper finally finishes cleaning the room.

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Those Controversial Tip Envelopes Will Now Be Found in Marriott Hotels

September 15, 2014 at 10:33 AM | by | ()

When we spied a tip envelope for the housekeeping staff in our guest room at The Ace Hotel Los Angeles, we thought it was a genius idea. The envelope served as a both a gentle reminder to tip and as a designated spot to put the tip, saving us the trouble of worrying about where to tuck a couple of dollars so that the housekeeper would see it.

Now, it looks like Marriott International thinks tip envelopes are genius as well.

The hotel company has partnered up with Maria Shriver and her "A Woman's Nation" organization to put envelopes in 160,000 Marriott hotel rooms, across all brands from Ritz-Carlton to JW Marriott and Residence Inn. The envelope will list the name of the housekeeper along with this little note:

"Our caring room attendants enjoyed making your stay warm and comfortable. Please feel free to leave a gratuity to express your appreciation for their efforts."

We're behind this initiative 100 percent but we do realize it may cause some more anxiety amongst guests who aren't used to tipping the housekeeper, especially if they don't have any extra cash on them. While Marriott CEO Arne Sorenson says it's customary to tip $1 to $5 a night, we say anything you can hand over during your stay will be appreciated. Most housekeepers are only paid minimum wage and most of the time, they don't receive tips. (Hence this campaign.)

Of course, that leads to another argument that Marriott and other hotel companies should pay housekeepers more per hour, instead of relying on tips from guests but sadly, that won't change any time soon. (Our contributor, Will McGough, actually thinks the envelopes are tasteless and tacky because of that reason.) In the meantime, we expect tip envelopes to be found in more and more hotels, not just Marriott ones.

What do you think about tip envelopes--helpful or annoying? Sound off in comments below!

[Photo: Marriott Hotels]

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What Do You Think About This Berlin Hotel's Housekeeping Policy?

Where: Berlin, Germany
May 20, 2014 at 10:03 AM | by | ()

Although the property itself doesn't go much beyond your standard city accommodations despite its name, Berlin's Lux 11 Hotel in Mitte had a reverse housekeeping policy that perked our interest, one that had us wondering if it might be an industry solution to payroll and environmental concerns: Instead of regular daily housekeeping that comes unless you ask them not to, room cleaning only takes place if you ask for it.

The hotel spells out this policy on the back of the door as well as upon check-in, letting guests know that if they want housekeeping service, they have to hang a tag on the door prior to noon. In its note, Lux 11 explains that its method prevents against the problem of being annoyed by maids in the morning.

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Have You Been Visited By The Bookmark Fairy Yet?

Go To The Hotel's Web 
  Site Where: 58, La Croisette, Cannes, France, 06414
May 13, 2014 at 2:51 PM | by | ()

We've longed loved the little touches at old world luxury hotels, from a zen turndown service to a careful room service presentation. Now the InterContinental Carlton Cannes has brought to our attention a service we thought didn't even exist anymore. They are calling it The Bookmark Fairy.

If a hotel housekeeper notices book or a magazine left open without a bookmark or with a dog-eared page, they will slip one of the hotel's signature bookmarks inside where the guest left off reading.

A hotel rep tells us it's a little-known but "incredibly well-received perk." And as the hotel readies for the Cannes Film Festival which kicks off tomorrow, we're sure the Bookmark Fairy will be making the rounds.

Rates at the InterContinental Carlton Cannes start at around 285 Euros, after the festival is over of course.

[Photo: InterContinental Carlton Cannes]

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The Pullman Bed is Not Just Comfy for Guests But for Housekeepers Too

April 14, 2014 at 2:11 PM | by | ()

A new bed at the Pullman Paris Eiffel Tower

A hotel bed has to be many things--clean, comfortable, plush, spacious and clean. Yes, we purposely mentioned "clean" twice.

However, so often the bed that fulfills every hotel guests' fantasy (satin sheets not included) is a huge pain for housekeepers to make, over and over, several times a day.

But the pillow top Pullman Bed found at Pullman Hotels does its best to keep both the guest and the housekeeper happy. We learned there's a secret lever under the bed which housekeepers can pump up and down so that they can make the bed without having to bend too far over and without straining their back. Then they can send the bed back down to its regular height once they've finished.

Imagine that? Two backs saved with just one lever. Now, if only the lever could guarantee us a good night's sleep.

[Photos: HotelChatter]

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This Durango Hotel Had a Housekeeping Trick That Transformed 'Hotel Rooms' into 'Guest Rooms'

Go To The Hotel's Web 
  Site Where: 726 E 2nd Ave [map], Durango, Colorado, United States, 81301
April 2, 2014 at 11:55 AM | by | ()

The neon sign outside the Rochester Hotel in Durango, Colo. was definitely an interesting first impression, and even moreso of an eyebrow raiser when we saw it again upon checkout.

The Rochester was built in 1892 and is one of the oldest hotels in Durango. Once a 33-room boarding house, the current owners remodeled it into 15 king and double queen rooms. The original antiques and woodwork are still found in the hallways and rooms, but the hotel has adopted a Western movie theme based on films that were shot in the area. Think framed movie posters, film histories, and photographs in the hallways.

Despite the images that movie posters and out-of-place neon signs bring to mind, the hotel was incredibly genuine, feeling more like a B&B than anything else. It essentially was at the end of the day, with a free made-to-order breakfast included in the rate, and a little housekeeping trick that did a really good job of making us feel like we were a guest at someone's house rather than customers at a hotel: After it was made up, they left the doors of all the unoccupied rooms open.

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No Joke: This Hotel Left a Sticky Note On the Headboard

Go To The Hotel's Web 
  Site Where: 2481 S.El Camino Real [map], San Clemente , California, United States, 92672
April 1, 2014 at 10:55 AM | by | ()

Hmmm... this was definitely a new one for us. This weekend, we stayed at the Hampton Inn in San Clemente, California, while attending a wedding on the adjacent golf course, and when we entered our room, we found this note waiting for us, pressed on the headboard.

As snotty as it sounds, our first thought was whether the hotel wanted a cookie for this typically routine service. We also wondered if sticky notes are now the new way to communicate in our technologically advanced world.

But alas, the note is actually just a marketing opportunity by Hampton Inn. (We've seen another hotel use sticky notes before as a marketing gimmick too.)

A few years ago, the brand rolled out these printed sticky notes to assure guests that the sheets on the bed are clean. Which makes sense since our #1 fear is usually that the duvet cover hasn't been washed and contains god-knows-what kind of stains.

But while we definitely appreciate clean linens, we're not sure we need a note, much less a sticky note on the headboard, to remind us. This isn't Office Space, it's a hotel room.

What do you think? Should Hampton Inn use sticky notes on the headboard to remind guests about the clean linens? Or is there another way to do this? Sound off in comments below!

[Photo: HotelChatter]

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How to Make a Hotel Bed Kimpton-Style (and Dance to a Catchy Tune)

February 25, 2014 at 6:32 PM | by | ()

HotelChatter is no stranger to bed-making tutorials. We've had the folks at Ritz-Carlton demonstrate how to make a bed; we've had the team at DoubleTree share their special bed-making tips and we've had the staff at the Trump New York enlighten us with a tip on keeping duvet covers wrinkle-free. But never have we been told to make a bed like this before.

In honor of National Bed Month next month, Kimpton Hotels had the staff at their Hotel Monaco Chicago sing a catchy song about how to make a bed properly. And then they filmed a music video.

To be honest, we're not so sure we got all the bed-making tips down, we were too distracted by watching the employees sing and dance and throw pillows in the air. Maybe the fourth or fifth time watching it, we'll actually remember the tips.

Considering a hotel bed for your home? Check out what hotel brands have their beds for sale HERE.

[Video: Kimpton Hotels]

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The Ace Hotel Los Angeles Makes It Easy to Tip The Maid

Go To The Hotel's Web 
  Site Where: 929 Broadway [map], Los Angeles, CA, United States
January 9, 2014 at 1:10 PM | by | ()

When it comes to tipping the maid, there is always a bit of confusion about where to put the tip. Do you leave it on the nightstand or the desk? Or perhaps you leave it on the dresser or the minibar?

At the just-opened Ace Hotel Los Angeles, there is no confusion about where your dollar bills go. On the desk atop the stationary is a little yellow envelope with the words "MAID TIP stamped in red. And there you go.

While we doubt luxury hotels would ever consider adopting this sort of hint for guests (it's probably considered too "vulgar"), we do think it could work at lots of other boutiquey hotels. But if this becomes a hotel standard, then we best remember to bring dollar bills with us. We'll feel pretty sheepish leaving that envelope empty. Wonder if they take credit cards?

Check out more of what's inside the rooms at Ace Hotel Los Angeles in the gallery below!

[Photo: HotelChatter]

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Jennifer Lawrence Says She Would Be a 'Hotel Maid', if Not an Actress

December 20, 2013 at 10:34 AM | by | ()

We love Jennifer Lawrence. She's beautiful and she's talented but she's also funny and real. Girl totally speaks her mind, PR handlers be damned. Her post-Oscar win Q&A last year, where she admitted to taking a shot before the show and being a klutz in a fancy dress, won our hearts immediately. (Check out some of her other "real" moments here.)

So when she appeared on Conan O'Brien the other night she was just being her typical self, talking about how a hotel housekeeper found her stash of butt plugs once. NBD.

J-Law swears the butt plugs were a joke and she tried to shove them under the bed, but the housekeeper pulled them out and put them on display on the bedside table.

Funnily enough, the convo started when Conan asked her what she would be doing if she wasn't an actress and she said, "Hotel Maid" because she because "I love beds and bathroom and spraying and going through everybody's stuff," she said. Hmm…does she also like being forced to clean an entire hotel room in about 14 minutes? If so, then it might be the job for her! Here Jennifer, allow us to give you a quick tutorial on how to make a hotel bed, Ritz-Carlton style.

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JW Marriott's Aromatherapy Associates Don't Just Smell Good, They Feel Good Too

October 14, 2013 at 5:31 PM | by | ()

When we checked into the JW Marriott Desert Springs in Palm Springs the other weekend, we were tickled to see the Aromatherapy Associates line of toiletries in the bathrooms. Mouthwash included!

Last year, we had heard that JW hotels would be rolling out these upscale toiletries but now they are officially in place at every JW Marriott. Designed for business travelers to fight off skin dehydration after long flights and fatigue due to changing time zones, the line is made with all-natural ingredients and has a scent that appeals to both men and women.

During our stay we realized we forgot to pack our face wash, which nearly gave us a panic attack but the Aromatherapy Associates soap worked amazingly well, without overly drying our skin. (Of course, this being the desert, we slathered on moisturizer followed by sunscreen so our skin didn't have much time to feel dry.) And we loved the fragrant shampoo and conditioner. Even better, our hair was smooth and soft after blowdrying it too.

Shockingly, we forgot to grab our toiletries before we checked-out but if this happens to you, don't fret. You can buy the entire toiletry line on the Shop Marriott site.