Tag: Hotel Hell

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As Baha Mar is Delayed Again Until July, Can They Recover From This Epic Opening Fail?

April 21, 2015 at 12:40 PM | by | Comments (3)

Yesterday our Chairman & CEO visited the reservations team to personally thank them for all their hard work over the last weeks. We second that notion! #oneteamonedream

Posted by Baha Mar on Thursday, April 9, 2015


An exclusive HotelChatter Long Read by John Buchanan

Last December, we awarded the Baha Mar Resort our decidedly un-coveted "Worst Hotel Hype of the Year" award after it quietly postponed its ferociously-promoted original opening date.

Shortly after that, Baha Mar insiders told us the resort would actually open on March 27. Progress! Except after three months of non-stop marketing and advertising hype about the new "Bahamian Riviera", across traditional and digital media--along with a special Grand Opening offer that included a $100 resort credit--Baha Mar delayed its opening again to May in a most spectacular way--by announcing the delay on Facebook two days before the scheduled opening.

Would-be guests flooded the Bahamian megaresort’s Facebook page with questions about their existing room reservations and plane tickets. A few even said they had no idea about the delay until they saw the Facebook post. Several seriously unlucky folks had less than 48-hours notice before leaving for the Bahamas.

We’ve not seen a mob mentality rage of this kind toward a hotel before. Indeed, angry customers are still leaving comments on the resort’s Facebook page, asking about their upcoming reservations for May.

After canceling its official grand opening weekend for May 5-7, and moving its general opening date yet again, Baha Mar is now accepting reservations for July 1-3, seven months after the initial December opening date. (And no, there was no official update on social media from the resort about the May opening being moved as well.)

To be fair, delays are to be expected when building new hotels, especially one as big as the $3.5 billion, China-funded Baha Mar resort which will have a flagship hotel and casino, two luxury hotels (Rosewood and SLS Lux) and a Grand Hyatt. But it is one thing to delay your hotel’s opening date before you’ve begun accepting reservations. It is another thing entirely to delay your opening just two days before the expected date without notifying your existing reservation holders.

One can only wonder--Will Baha Mar ever recover from this very public embarrassing setback? Will guests want to take a chance on booking a room for July? Will travel media, travel agents, meeting and events planners and other businesses believe Baha Mar when they announce their next opening date?

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When It Comes to Hotel Scents, Best Use Common Sense

Where: Rome, Italy
April 8, 2015 at 8:18 AM | by | Comments (0)

When we talked about Intercontinental’s branding-by-smell last month, the general consensus was that it was rather a good idea.

But sometimes, you can have too much of a good thing. And that might just be the case at the Intercontinental de la Ville in Rome.

HC reader @GreeleyCopley tweeted us last week:

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Where Was Your Worst Airport Hotel Experience?

March 4, 2015 at 5:51 PM | by | Comments (2)

Yesterday, our Front Desk Guy sounded off on some basics that all airport hotels should have, among them soundproofed rooms, free WiFi and flexible hours. (Here's where Hotels By Day comes in handy.)

But perhaps we should have framed the article differently, as in What Airport Hotels Shouldn't Do.

A reader commented on the story with list of bad airport hotels, along with reasons why the experiences were so awful. Anyone who's ever stayed in an airport hotel before can sympathize.

And then we realized, even though airport hotels have come a long way in recent years, there are still some stinkers (literally) out there. So we want you to tell us the airport hotels you think should be grounded, permanently. Or at least renovated. (Don't worry, we'll start a new OpenThread for Best Airport Hotels soon.)

To start, we're reposting our commenter's top offenders:

· Sheraton Charlotte Airport: musty, very dated rooms, moldy bathroom ceiling, terrible food in the lobby restaurant, very weak wi-fi

· Sheraton Houston Airport: see Charlotte above, but rooms are not so clean, either.

· Aloft Denver International Airport: typical Aloft, just meh, but it is fairly far from the airport. Like a 20 minute (free) shuttle ride far. And the only halfway decent restaurant nearby is Ted's Montana Grill (not so decent).

· Hilton Charles de Gaulle Paris: This place is just one hideous fee after another. Like $27 for wifi. The food at the bar was mediocre and wildly expensive. I was really annoyed at this one.

· Hyatt Regency SFO : Renovate, renovate, renovate and open a real restaurant, not some funky sports bar and grill. This place is stuck in 1994.

Now's the time to vent! Share your worst airport hotel experiences in comments below!

[Photo: HotelChatter]

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Wanting to Visit Milan for Expo? Expect to Pay Through the Nose

Where: Milan, Italy
February 6, 2015 at 8:30 AM | by | Comments (0)

The Nu Hotel, which will check you in for under €200

We’ve talked a lot on both HotelChatter and Jaunted about Milan’s Expo, running May to October this coming year. We’ve talked about the new hotels opening for it. The one thing we hadn’t done yet was speculate on prices. Glad we hadn’t because this news causes a few wrinkles.

If you want to visit Milan during Expo, your average hotel rate will be up by 300 percent.

Three hundred percent. That’s according to Event Report, and research done by ProntoHotel, an Italian site, which scoured the likes of Booking.com, Expedia et al.

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When is a Holiday Inn Not a Holiday Inn? When It's in Sarajevo

January 23, 2015 at 8:25 AM | by | Comments (0)

When is a Holiday Inn not a Holiday Inn? When it’s the Holiday Inn Sarajevo.

Its story makes a sad little Flashback Friday. The Holiday Inn is perhaps one of the most iconic buildings in the Bosnian capital; not just because of its fugly outlandish yellow design, but also because it gained a certain kind of notoriety during the siege of Sarajevo (which, at 1245 days, was the longest siege of a capital city anywhere in the world).

This is where the journalists stayed during the war, so there were a lot of pictures of the hotel published. Also, despite being smack on Sniper Alley (the main route to the airport, where the surrounding Serbian army liked to focus its attacks), the Holiday Inn survived the war relatively unscathed. It was bombed, of course – the mortar scars are horrific. But compared to the complete destruction of other buildings on that same road, it did pretty well.

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Worst Hotel Hell: Cabo Resorts Get Crushed By Hurricane Odile

December 30, 2014 at 2:30 PM | by | Comments (0)

It's that time of year again: the 2014 HotelChatter Awards! Today and tomorrow, we'll be showcasing the best (and worst) of hotels over the past year. But we couldn't do it without you! Let us know your thoughts in the comments below, or shoot us an email. And the Award goes to...

There could really only be one choice for worst hotel hell this year: the number Hurricane Odile did on the resorts of Cabo San Lucas.

Odile came and went in September, with social media giving us updates from the frontline. Many resorts closed for weeks, if not months, and some are still closed as we write this. Then there was that legal battle that followed for Capella too.

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Would You Pay $369 for 24 Hours of Internet Access?

Go To The Hotel's Web 
  Site Where: Cannes, France
December 8, 2014 at 9:25 AM | by | Comments (0)

There are WiFi charges, and then there are WiFi charges. And then, well beyond that, there are WiFi charges – utterly obscene, the like of which we’ve never heard of before. This comes under the latter.

A Telegraph reader was recently charged €300 for the high speed WiFi at the Majestic Barrière hotel in – where else? – Cannes. Yes, €300. As in $369 for 24 hours.

WiFi at the hotel starts at €9 for “low speed”, rockets up to €200 for “medium speed” and then goes utterly insane at €300 for high speed. That’s almost twice the cost of their lowest rooms, which cost from €163.

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Claridge's Made This Woman Cover Up While Breastfeeding. Were They Right?

December 2, 2014 at 8:59 AM | by | Comments (8)

Afternoon tea at Claridge’s is a London institution. Afternoon tea at Claridge’s in the run-up to Christmas is a global institution. Seats are like gold dust: even when we stayed overnight a couple of years ago in December – in a posh suite, for goodness’ sake! Costing over a thousand pounds! – there was no room for us for tea.

So when Louise Burns turned up for tea with her mother, sister and newborn baby, it was obviously a long planned, much longed for treat.

But then it soured when she started breastfeeding and the hotel brought over a napkin and asked her to cover up.

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The Heartbreaking Fate of One of Syria's Historic Hotels

November 24, 2014 at 8:57 AM | by | Comments (0)

Throwback Monday to… a time when Aleppo was a popular tourist destination.

The Baron Hotel was one of the finest hotels in Syria when it opened in 1911. Charles de Gaulle stayed here. So did Kemal Ataturk, the founder of modern Turkey. Agatha Christie wrote Murder on the Orient Express in room 203. “Hotel Baron, the only first-class hotel in Aleppo” says a poster from the 1930s strung up in reception. It’s the oldest hotel in Syria.

Or, rather, it was until last week, when its owner revealed he’s closed it.

“It's been nearly four years since the war began and I see nothing that inspires any optimism in me, quite the contrary,” Armen Mazloumian told AP. “Honestly, the hotel will never go back to how it was.”

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Another Ugly Truth About Hotels Exposed: The Remote Control is Filthy

November 19, 2014 at 3:55 PM | by | Comments (0)

Look. We're not stupid. We know that several, many, maybe hundreds of people have stayed in a hotel room before we got there. We know this.

Which is why we always throw the comforter or top blanket on the bed to the floor and why we avoid touching the remote control and never drink out of the bathroom glasses. But just when we think we had mastered the germs in hotel rooms, here's come another new report just reminding us how filthy hotel rooms can be, even after housekeeping has come by.

A new study from The Rossen Reports team went into hotel rooms at five major hotel chains after housekeepers finished cleaning the rooms and began conducting bacteria tests. They also waved the trusty old backlight over the room. Bacteria was found in the in-room telephones (Ew) and suspicious stains were found throughout the room (Ew but also, eh). However, the remote control proved once again to be the filthiest object in the room.

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Another Crappy Hotel Tried to Charge Guests for Negative Online Reviews

November 19, 2014 at 10:50 AM | by | Comments (0)

In August, we were completely pissed off that a hotel outside New York City posted a note on their website about how they would charge guests $500 for leaving a bad review of the place on any online review website. After the policy made national news, the owner backed down saying, "it was just a joke." Of course, we don't believe it was a joke but regardless, the terrible policy has inspired another hotel to do the same thing.

The Broadway Hotel in Blackpool, England actually charged two guests 100 pounds for writing a negative review of the hotel online where they called the place a "dirty rotten stinking hovel run by Muppets." (Hey now, no need to involve our beloved Muppets.)

Unbeknownst to the guests, the hotel included their "No bad reviews" policy in the booking documents. Here's what it says:

"Despite the fact that repeat customers and couples love our hotel, your friends and family may not. "For every bad review left on any website, the group organiser will be charged a maximum £100 per review."

Man. This hotel must be raking in money. Go to TripAdvisor and check out all the terrible reviews of the place. It really is a dirty rotten stinking hovel. Following up on this, The Daily Mail pulled some photos from TripAdvisor to further show off the hovel and they are frightening. Doesn't the hotel have health standards it needs to abide by?

However, there will be happy ending. Word is the couple will have their money refunded and the hotel will stop enacting the policy. Now, all it needs is a renovation and for someone to remove those dirty socks from the nightstand drawer.

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How to Know Which Hotel to Avoid in Cape Verde

Where: Cape Verde
November 3, 2014 at 8:30 AM | by | Comments (0)

How do you know when not to stay at a hotel? Check out the celebrity guestlist. And if you’ve got Kerry Katona, Danielle O’Hara and one of the Black Eyed Peas, you have your answer.

These were the ‘stars’ who attended the opening bash of the Melia Dunas Beach Resort & Spa in Cape Verde last week.

The hotel is a five star, all inclusive resort, with 1251 “units” (rooms, apartments and villas). According to the Daily Mail, there’s an acre of pool-age, a fitness center and spa, five restaurants and – the telling bit if you’re wondering who they’re going for – 14 bars. By the looks of the photos, they also have (or had, for the opening party), staff dressed as mermaids and Jack Sparrow.

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