Tag: Hotel Employees

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2013's Most Provocative OpenThread: Can an Unfriendly Waiter Ruin Your Stay?

December 31, 2013 at 9:11 AM | by | Comment (1)

It's that time of year again: the 2013 HotelChatter Awards! Today and tomorrow, we'll be showcasing the best (and worst) of hotels over the past year. But we couldn't do it without you! Let us know your thoughts in the comments below, or shoot us an email. And the Award goes to...

OpenThreads are our way of handing over the microphone to you dear readers. We put forth a topic, a dilemma, a question, a preference, or an opinion and you let us know how you really feel.

Past provocative OpenThread discussions have usually involved something found inside the guest rooms (toiletry dispensers, bibles, tipping the housekeeper, etc. but this year's thread involved the waiters and waitresses working downstairs in the hotel restaurant.

Here's how it all went down for ASchecter in a Brooklyn hotel:

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7 Hotels That Dressed Up for Halloween Yesterday

November 1, 2013 at 5:02 PM | by | Comments (0)

It's the day after Halloween and many of you are probably nursing a wicked Halloween party hangover and/or sugar crash. So we'll make this post super easy for you by giving you some snapshots of 7 hotels that dressed up for Halloween yesterday. We know there's way more of you out there so if you want to send along your fun staff costumes, please do so.


The Refinery Hotel, New York: Staffers got sexy for the hotel's Penthouse Freakshow Rooftop Costume Party.


Seminole Hard Rock Hotel, Hollywood, Fla.: The marketing department dressed up as different characters from the musical Grease.

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Having A Bad Day? Affinia Hotels Ought To Cheer You Right Up

Where: New York, NY
June 29, 2012 at 1:17 PM | by | Comments (0)

Since hotels are in the business of making people feel good, it kind of makes sense that the people working in the hotels should also want to feel good themselves. That's what a new initiative hopes to do for employees at Affinia.

Earlier this month, a bartending workshop was led by Dushan Zaric, co-founder of the American Bartending Institute of New York, that actually had nothing to do with bartending at all. During the session, titled "The Art of Being Present," staffers learned how to think good thoughts, infuse their cocktails with love, and carry a marble in their pockets at all times.

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The Setai Shakedown Shows No Sign Of Ending

Go To The Hotel's Web 
  Site Where: 2001 Collins Avenue [map], Miami Beach, FL, United States, 33139
April 16, 2012 at 2:38 PM | by | Comment (1)

Sigh. It's been a week since we last checked in on the Setai in South Beach which underwent major management shakedown just before Easter. And it looks like the drama shows no sign of going away anytime soon.

We just got a new statement from the ousted management company, GHM. Here's what they have to say:

General Hotel Management (GHM), innovative leaders in the luxury hotel space, has provided detailed financial statistics that refute the misleading claims that the Setai in Miami was mismanaged. “There is no evidence that any of the Lehman Brothers’ accusations are legitimate,” said Hans R. Jenni, president and director of GHM. “The Setai’s hotel management team is the best in the business. Our work at the Setai ensured the hotel was consistently ranked among the best hotels in North America.”

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The Guys at 60 Thompson Just Got A Little More Fashionable

Go To The Hotel's Web 
  Site Where: 60 Thompson Street [map], New York, NY, United States, 10012
April 11, 2012 at 2:44 PM | by | Comments (0)

It's no secret that the handsome doormen of New York's coolest boutique hotels could (and do) work part-time as male models (we still wish we had gotten a close-up of this guy) but today, we've got an actual modeling shoot from the male employees at 60 Thompson.

Here they are posing in their new uniforms designed by fashion label, Theory, with some style input from Thompson's own Jason Pomeranc. A hotel rep tells us originally the unis were done by Tophat but then were mixed and matched with various retail items until the new Theory threads arrived. Overall, it's a stylin' yet still casual look. We like.

We've got a couple of more photos after the jump. And yes, you're welcome!

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Things Were Not Always Good at The Setai But Here's Hoping It Can Get Better

Go To The Hotel's Web 
  Site Where: 2001 Collins Avenue [map], Miami Beach, FL, United States, 33139
April 5, 2012 at 5:23 PM | by | Comments (0)

More info continues to come in from ex-employees at the Setai Hotel in South Beach which was the scene of a management shakedown last Saturday. And it looks like things were not very happy at The Setai for quite some time.

This Sun Post Weekly article from July 2011 details the rough working conditions inside the hotel's F&B operations. Namely, that GHM was importing young employees from other countries through their GHM Exchange program and had them working in excess of 40 hours a week.

According to the Sun Post, many of these exchange workers were threatened if they refused to work that many hours. Additionally, the report said the restaurant's service charges (aka automatic gratuities) often went to the hotel to pay for their expenses and not to the restaurants or their workers. One former employee emailed us to say that the GM of the hotel had told her they had to turn around every dollaras the owners were very tough on them.

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The Setai Not Feeling So Hot as Sold-Out Easter Weekend Looms

Go To The Hotel's Web 
  Site Where: 2001 Collins Avenue [map], Miami Beach, FL, United States, 33139
April 4, 2012 at 10:26 AM | by | Comments (0)

Another day, another report from inside the luxury hotel in South Beach, The Setai.

Not so surprisingly, staffers are not happy with new management company, Trevi Luxury Hospitality Group, which was installed in the dead of night after kicking out the old management crew, GHM.

Yesterday we heard from an owner of one of the Setai condo units who said staff morale and service was at the lowest levels they have ever seen.

Today we learn that over 40 employees have already peaced out of the hotel, even though they are being offered $500 to stay. Additionally, there is no food service down on the beach. All of this comes at a bad time for the hotel as it's Easter Weekend this weekend and the property is sold-out.

We're guessing the hotel won't be organizing any Easter egg hunts on Sunday then....

Got any other scoop on the Setai Shakedown? Even better, do you work for either the Setai or GHM and want to share your story on the DL? HotelChatter is here for you! (Anonymity assured!)

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Top 10 Reasons to Date a Concierge

April 2, 2012 at 11:06 AM | by | Comments (0)

Spring is in the air and the warm weather might have you contemplating a spring fling (the one-night stand from Spring Break doesn't count). If this is you, consider doing it with a Concierge. And here to give us 10 Reasons to Date a Concierge is our favorite anonymous concierge, @ConciergeCorner.

Dating anyone can have certain benefits but a concierge comes with a slew of perks and pluses:

1. Hotel rooms are rarely an issue...anywhere. Even if the concierge in question does not have a property or portfolio property where you’re going, chances are a hospitality contact can hook it up.

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It's Probably Never A Good Idea To Sneak Up On A NYC Hotel Maid

February 8, 2012 at 10:54 AM | by | Comments (0)

The New York Times ran an interesting piece today on a contract reached between union members and the major NYC hotels that employ them. Among other tidbits, we learn that hotels will soon be providing employees with their own personal panic buttons.

The decision, clearly influenced by a certain scandal at Sofitel New York involving a certain IMF chief last year, is a sure victory for housekeepers and room-service waiters and waitresses everywhere.

As long as they don't get button-happy, of course, and start panicking every time a door slams shut. But still, the less we see of this kind of thing, the better.

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The Three-Minute Celebratory Dance At Sofitel. Or Was It Eight Seconds?

Go To The Hotel's Web 
  Site Where: 45 W 44th St , New York, NY, 10036
November 28, 2011 at 10:00 AM | by | Comments (0)

An in-depth article published by The New York Review of Books recently laid out DSK's every move on the morning of May 14, 2011. Now, several news sources are now trying to figure out the meaning (if any) of a three-minute celebratory dance performed by Sofitel employees immediately after their colleague, Nafissatou Diallo, gave her testimony to police.

Um, what?

Apparently, there is footage of hotel staffers high-fiving each other right after Diallo's sexual assault charges were made official—as if they had 'pulled off' some kind of premeditated plot. Though the hotel released a statement saying the dance only "lasted eight seconds," and that it had nothing to do with DSK whatsoever, it is still unclear why they were frolicking in the first place.

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Who Is The Magic Doorman?

Go To The Hotel's Web 
  Site Where: 155 RAJADAMRI ROAD , BANGKOK, Thailand, 10330
November 3, 2011 at 11:15 AM | by | Comments (0)

If our recent coverage of the Bangkok hotel scene hadn't already whetted your appetite to visit the Land of Smiles yourself (perhaps you could time your trip to the opening of the future W Bangkok?), then maybe this will get your travel wheels spinning. To the Four Seasons, that is.

Four Seasons Bangkok has a special trick up their sleeve, in the form of what they call the "Magic Doorman". Narongsak Khamkaew is a Bangkok-born doorman at the hotel who just so happens to be an amateur magician. Or is he an amateur magician who also happens to work at a hotel? We can't really be sure.

Either way, he bought a David Copperfield DVD on day on a whim, and now dazzles young guests with his "lightning-quick hand movements." His favorite trick? The flying card.

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The Ritz-Carlton Dubai Now Has a Hookah Sommelier on Staff

Go To The Hotel's Web 
  Site Where: Gate Village, DIFC, Dubai, United Arab Emirates
November 1, 2011 at 1:07 PM | by | Comment (1)

If you've ever wanted to smoke a hookah but were afraid of looking like a novice, the Ritz-Carlton Dubai International Finance Centre now has an expert on hand to ensure that every puff you take is perfect.

The Shisha Sommelier is a part of the hotel's Shisha Terrace. Shisha, also called hookah, is just smoking tobacco in a glass-based waterpipe but the Shisha sommelier is there to help guests choose the shisha flavor that will compliment their food and beverage or simply, their preference of tobacco flavor.

So who is this man tasked with such a cool hotel job? Sadek Zeineddine, a Lebanese national, who has worked in a food and beverage capacity in several different areas of the Middle East like Kuwait, Oman, Qatar and United Arab Emirates. Most recently, he was at another Ritz-Carlton hotel, the Sharq Village and Spa, before joining the Ritz Carlton Dubai on the pre-opening team.

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