Tag: Hotel Emergencies

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Guests are Still Stuck in Broken Down Cabo San Lucas Resorts

September 18, 2014 at 10:58 AM | by | Comments (0)

The Playa Grande resort

We are starting to keep tabs on when the resorts of Cabo San Lucas, Mexico will reopen after being hit hard by Hurricane Odile but the resorts are tasked with another, bigger job--getting the guests who were there during the storm back home safe and sound.

It is reported that more than 30,000 tourists were in the area when the storm hit. The airport is still closed (it too suffered major damage) and the efforts to arrange trips out of the country are rather disorganized.

According to Instagrammer, MPWilli910, who has been providing updates throughout the storm's aftermath while at the Hilton Los Cabso, said the Mexican military is stepping in to transport guests to either Mazatlan, Guadalajara, Tijuana or Mexico City. From there, folks can get flights back to their hometown/airports.

But we received this email from a guest stranded in Cabo at the Playa Grande Resort and the situation is dire. Here's what she had to say:

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When Will The Resorts and Hotels in Cabo San Lucas Reopen?

September 17, 2014 at 6:32 PM | by | Comments (0)

The Grand Solmar

As we told you earlier this week, Cabo San Lucas in Mexico was hit extremely hard by Hurricane Odile on Sunday night with much of the resort area effectively destroyed by the storm. The airport is still closed, homes are demolished, people are stranded without electricity, phone service, food and water and looting is happening at some stores. Meanwhile, resorts and hotels in the area are scrambling to get their existing guests home and at the same time, assess the damages to their property. It will be a long road to recovery and thus, most hotels are not accepting new guests for several weeks.

If you've got an upcoming reservation in Cabo, you should call the hotel's corporate number and find out how they plan on adjusting your reservation. Most hotels are offering full refunds or the opportunity to switch their reservation to another property within the hotel brand. Outside of Cabo, of course.

In the meantime, we're keeping track of the Cabo hotels reopening dates right here. Have an update to share about a property? Send it to us.

Hyatt Ziva Los Cabos: The resort plans on reopening on October 31.
Hilton Los Cabos: No exact dates but there is talk of reopening by October.
Capella Pedegral: The resort plans to open by October 15.
The Esperanza Resort, an Auberge Resort : The resort plans on reopening on October 13.
Las Ventanas Al Paraiso: No exact dates. The resort has said they need a week to assess the damage and then will determine when they can reopen. So for the next week, the resort is closed.
Westin Los Cabos: The resort is closed and working on getting all their guests out safely. There are no reopening dates listed at this time.
Sheraton Hacienda del Mar, Los Cabos: The resort is closed and working on getting all their guests out safely. There are no reopening dates listed at this time.
Melia Cabo Real: No reopening dates have been announced.
Dreams Cabo: The hotel is closed through at least September 23.
Solmar Resorts: The resorts are closed but no reopening dates have been announced. According to an update we received from a guest stuck at the Solmar, the resort was heavily destroyed and getting out is not easy.
Pueblo Bonito Pacifica: The resort is closed through at least September 22. According to their Facebook page, they are hoping to receive guests by October 1.

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Resorts in Cabo Will Be Closed for a Few Weeks, Maybe More, Due to Hurricane Damage

September 16, 2014 at 7:16 PM | by | Comments (0)

We posted a bunch of heart-breaking images yesterday from an Instragrammer stuck at the Hilton Los Cabos resort in Cabo San Lucas, Mexico but unfortunately, there's not much good news today.

The airport remains closed, several hotels and resorts are ruined, homes have been destroyed and people who were visiting the resort town have no way of getting out. While help is on the way, the area is currently without power (save for generators), internet access and phone lines, making it difficult to get any word out about what's going on.

We've been piecing together some reports on Facebook but it is hard to determine what's for sure and what's just a rumor.

Here's what we do know---Most hotels are closed to new arrivals and will be for several weeks. If you have reservations in Cabo in the next two, three or even four weeks, call the hotel's corporate number to find out when the resort will re-open. Some hotels are saying they will re-open by October 15, others are saying November 1. Yeah, it's that bad. The good news is your reservation will most likely be refunded. Your vacation however has been cancelled.

We're still working on tracking down updates from other resorts (namely Las Ventanas and Capella Pedegral, which have gone dark on social media). Got any updates to share? Please pass them along.

[Photo of the Hilton Los Cabos via MPWilli910/Instagram]

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Send Good Thoughts to The Resorts of Cabo Today

September 15, 2014 at 5:43 PM | by | Comments (0)

Yikes. Hurricane Odile tore through Cabo San Lucas last night and since the area is mostly made up of hotels and resorts, we're seeing nothing but frightening scenes of destruction, from the resort corridor down into the marina.

On Instagram, MPWilli910 has been posting videos of the storm and its subsequent damage and it's heartbreaking. She posted a video of the aftermath which left the tennis courts at the Hilton Los Cabos in sandy shambles.

Here's how the Melia resort looks today.

MPWilli910 also captured the storm in action last night.

And here's what she had to say on Instagram about heading for the hotel's safety shelter:

Our ridiculous late-night run through the halls of the hotel to get to a safe location. This is scarier than Hurricane Sandy. Our room on the second highest floor has flooded. It sounds like a freight train outside and the building is shaking. The windows on several floors are blown out. We had to evacuate through the open-air hallway, through flooding, torrential rain and whipping winds, dodging debris. Now, we're here in the hotel's shelter, sleeping on the carpet with hundreds of others, sweating bullets. Biggest weirdest slumber party everrr! Happy anniversary

In a comment on one of her other photos, she mentioned the Hilton is without electricity and is not letting folks back to their rooms because the damage is so great. Ugh, we sincerely hope everything turns out ok.

Keep reading for more on the hotels and resorts in Cabo after Hurricane Odile!

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What It’s Like to Visit Bangkok Right Now

Where: Bangkok, Thailand
June 11, 2014 at 9:07 AM | by | Comments (0)

A lot has happened since we last wrote about the situation in Bangkok. Back in January, we looked at how hotels were impacted by the anti-government protests; fast forward five months and one regime change later and the headlines about whether it is safe or not to visit Thailand continue.

We just had a brief stop in the city last week and here’s what we found:

- Hotels continue to operate as normal, though it was much quieter than we’re used to – official figures aren’t available, but visitor numbers and occupancy are down.

- Life seems to continue as normal as well; if you hadn’t known about the events of the past few months, you probably wouldn’t notice anything at all in most places.

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How NYC Hotels Cope With a 'Snow Day'

February 14, 2014 at 10:59 AM | by | Comments (0)

New York got snowed in again last night (and so did 48 other states) but this morning the doorman at The Algonquin in NYC was hard at work, squeegee-ing the street in front of the entrance. (Now that's a squeegee Giuliani would approve of!) Here's a description from the hotel's Facebook page about how the hotel dealt with the storm:

Well the most recent snow storm was a combination of heavy snow, rain and wind. The Algonquin engineering team stayed atop the mess through the course of the storm to be sure that passage on West 44th Street was safe. Doorman Jermaine Clark wanted to make certain that the entire area was safe for guests and is seen using the squeegee on the street to clear any remaining slush and debris. You really have to appreciate that sort of dedication, so typical of the spirit found at The Algonquin.

Meanwhile, downtown at The Ace Hotel, the doorman put their new parkas to work:

Back up in Central Park where the Trump Hotel views usually "trump" everything else, this was what they saw instead.

Ay, yi, yi. We hope warmer weather comes in soon!

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How Bangkok Hotels Are Impacted By Ongoing Protests

Go To The Hotel's Web 
  Site Where: Bangkok, Thailand
January 30, 2014 at 9:00 AM | by | Comment (1)

Four Seasons Hotel Bangkok

You will have likely seen the recent news coverage of ongoing unrest and anti-government protests in Bangkok, including the state of emergency declared last week. The Thai capital is one of the coolest cities in Asia, and a crazy good destination for awesome hotels at great prices, so it's always been on our list of places we recommend going to.

But what about now? How does the current situation impact Bangkok hotels and how are they dealing with it? We reached out to a few to see what’s what.

First of all, both Suvarnabhumi Airport (BKK) and Don Muang Airport (DMK) are open as normal, and the government has opened Tourist’s Friend Centers at both and key places in town to offer support to travelers.

The airport rail link, BTS Skytrain and MTR public transport are up and running; they will also be less impacted by traffic and potential road closures. All major tourist attractions (the Grand Palace, Wat Pho, and Temple of Dawn) are also open.

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Why Dialing 911 From a Hotel Room is an Important Issue

January 9, 2014 at 2:56 PM | by | Comment (1)

A few months ago, we talked about how hotel phones seemed unnecessary as most everyone has cell phones these days. But the story behind this Change.org petition has us seeing the hotel phone in a whole new light.

According to the petition, Kari Renee Hunt was staying in a motel with her three children when her estranged husband barged in, ambushed her while she was in the restroom and killed her. During the struggle, her 9-year-old tried to call 911 but was repeatedly thwarted by the hotel's "Dial 9" function which requires uses to dial a 9 to get an outside line. While Kari's daughter knew how to call 911, she didn't understand that she needed to dial 9 in the motel room.

Every hotel has different phone systems, some which include an emergency button like the Hard Rock Seminole's phone, pictured above. We've seen other phones advertise that guests dial "0" for the operator or the front desk in case of emergency. But in smaller hotels or motels like the Baymont Inn and Suites where Kari was staying, the phones don't have these emergency options. And that's what the petition is hoping to change.

Titled "Kari's Law", the petition is asking Congress to make it a requirement for all hotel and motels to be updated to E911 systems which would allow a 911 call to connect to a 911 operator without having to dial 9. You can go here to sign the petition. So while no one is ready to throw out the hotel telephone just yet, it's clear that if a hotel does do this, they need to have an emergency option available.

[Photo: HotelChatter]

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Hotels Offering Special Deals for Stranded Travelers in The Snowpocalypse

January 2, 2014 at 6:24 PM | by | Comment (1)

Uh-oh. Snowpacalypse is happening again for the East Coast. Weather reports are predicting up to 18 inches of snow and freezing temperatures. Already, 2,000 flights have been cancelled at Boston's Logan Airport and New Jersey Governor Chris Christie has already declared a State of Emergency. Meanwhile, New York Governor Andrew Cuomo has closed three major New York highways from midnight tonight until 5am Friday morning.

But there is a silver lining here. Hotel discounts! In Boston, The Charles Hotel in Cambridge has a special rate for travelers of $159/night. Go here to book. In NYC, Hotel Belleclaire is offering rates of $129. Go here to book.

Coincidentally in NYC, Hotel Week begins tomorrow and runs through January 12th, giving guests seriously low rates at hip hotels. Here are few we like:

The Ace Hotel: $200 a night
The Jade Hotel: $200 a night
Gem Hotel Soho: $100 a night
Affinia Manhattan: $100 a night

UPDATE 1.3.14: A few more hotels have offered up special rates this week.

Hotel BPM in Brooklyn now has rates for just $89 (usually $169.) Go here to book.

Hotel Pennsylvania across from Penn Station has special rates for stranded travelers starting at $90 along with free WiFi. Go here to book.

Anyone stuck on the East Coast and in need of a hotel room? Let us know. Similarly, if you're a hotel with special stranded traveler rates, tell us!

[Photo: AP]

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How Philippine Resorts Are Coping in The Aftermath of The Storm

Where: Philippines
November 21, 2013 at 11:06 PM | by | Comments (0)

In the aftermath of Haiyan, the category five typhoon that hit the country almost two weeks ago, tourism officials in the Philippines have been urging visitors to return. Tourism is, after all, a major contributor to the Philippine economy, providing work for more than 10 percent of the population.

We received the following updates about the status of resorts in some of the most popular tourist areas:

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Southwest's Accident at LGA Doesn't Affect Hotels Too Much, If At All

July 23, 2013 at 8:47 AM | by | Comments (0)

Once again, another scary airplane accident has happened here in the U.S. This time it was a Southwest Airlines plane whose nose gear collapsed after landing at LaGuardia Airport in NYC yesterday at around 5:45pm.

Reports say eight people were injured and were taken to area hospitals, although, fortunately, none of the injuries appear to be too serious. Yet because of the crash the airport was partially shut down for the rest of Monday evening, leaving folks flying in and out of LGA searching for a hotel room.

The bad news, aside from the obvious news of the plane's mishap after landing, is that most of the hotels in the immediate vicinity of LGA are, um, a little lacking. There are no cheap and chic airport hotels here. Cheap? yes. Chic? No, definitely not.

However, the good news is it seems Southwest did put up their stranded passengers in hotels. We also don't see any other evidence of blatant price-gouging by area hotels. So maybe hotels are starting to learn from these disasters after all. Or maybe LaGuardia's just small beans compared to JFK and EWR.

Anyways, here are a few tweets we thought we worth pulling out:

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Did Post-Asiana Airlines Accident Price Gouging Happen at SFO Hotels?

July 8, 2013 at 12:01 PM | by | Comments (3)

We hoped it wasn't true when we saw the tweet below stating hotels were price gouging after the Asiana Airlines tragedy. We could say we were surprised, but as we've found out just last year during the middle of tropical storm Sandy and Hurricane Irene, these things do happen.

But we wanted to find out who would take advantage of such a horrible situation, with so many passengers delayed (many for multiple days) and needing hotels. Surely hoteliers have learned this type of behavior wouldn't go unnoticed?

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