Tag: Hotel CommandmentsView All Tags
So far in our new Hotel Commandments series, we've had a top hotel butler hand down his secrets for pleasing picky luxury hotel guests, a hotelier dole out his hotel etiquette for hosting royal family members and a general manager advise on how to treat celebrities on location.
Today, we've got a special holiday-themed Hotel Commandments edition from Robin D. Carson, the general manager of the Kingsmill Resort, in historic (and utmost picturesque holiday setting) Williamsburg, Virginia.
If you're a hotel looking for ways to get in the holiday mood, look no further. If you're a family looking for a fun holiday getaway, check out what the Kingsmill is doing to make their place "look a lot like Christmas" this year.
Recently, we've had hotel share their secrets for keeping royal families happy as well as their 10 commandments for keeping luxury hotel guests happy. Today, we've got a new set of tips from a hotel--The Windsor Court Hotel in New Orleans. But their list deals with a different kind of VIP--the film industry. And yes, that includes celebrities.
The Windsor Court has hosted pretty much every major film and music star from Brad and Angie to Beyonce (who stayed there for her Super Bowl performance last year) to Tom Petty and Bruce Springsteen, annual attendees of the Jazz Fest. And they typically stay in the hotel's best suite--The Presidential Suite on the 22nd floor.
With 2,700-sq.ft. of space, the suite has two bedrooms, two and a half bathrooms, a full kitchen and dining room, two living rooms, a butler's pantry, a full entertainment center, original artwork, two private landscaped terraces and a baby grand piano that's been tinkered on by Billy Joel. Penthouse guests get to enjoy the perks of the hotel's Club Lounge which has dedicated concierge service and daily food offerings. Rates typically start at $4,500 a night which, let's be real, is chump change for these A-List folks .
But putting up celebs in the best digs is only part of the job. The rest is coordinating with the production companies, the assistants and the entourages.
Here, The Windsor Court Hotel's general manager, David Teich, dishes out his 10 Commandments for Hosting Film Stars:
1. First commandment to hosting celebrities, film industry and VIPs is that privacy is key. Treat all guests with respect – absolutely no photos, autographs, social media, etc.
2. Prior to arrival, it is important to have one key point of contact, i.e. a guest relations manager or customer experience manager, to ensure that all details/pre-needs are known.
3. Keep communication open with local production teams so the hotel knows of schedule changes as well as comings and goings of the guest.
Hotel Tips / Hotel Commandments / Royal Hotels / London Hotels / Luxury Hotels / David Morgan-Hewitt / Hotel News / → All Tags
London's poshest hotels sure are particular about keeping their guests happy, but we shouldn't be too surprised. This is their, and any other hotel's, #1 rule of business. But now we're getting even more insight as to exactly how these luxe hotels are doing it.
On the heels of the 10 commandments, comes a new set of tips aimed at keeping VIP guests happy. And when we say "VIP", we don't mean someone looking to splash out for a night but rather, heads of state, celebrities and yes, even royals.
David Morgan-Hewitt, the managing director of The Goring Hotel, has given HotelChatter his own personal rules for ensuring that his very, very, very important guests are happy during their stay. We especially love #5 and #6. But don't worry, if you don't fall into the VIG category, just read rule #10.
The Goring's 10 Tips for Keeping VIP Guests Happy
· 1. Make them feel at home. Just because the guest is grand does not mean they are going to want to be in a place that sees itself as grand.
· 2. Know who they are. Do your homework, find out about their likes and dislikes, their hobbies, their family, their work. Anything that you know about them will all help.
· 3. Personalise their stay. Do not just throw standard amenities and service elements at them. Tailor your efforts to things that they will appreciate.
· 4. Talk to them. No matter who you are whether you a Monarch, a President or a film star, you are still a human being.
· 5. Do not allow bad behaviour. Being a VIP or a Royal does not allow you to be rude, insensitive or aggressive. It is very important to start off on the right foot. Sometimes a conversation needs to be had with guests who do not quite get this. We once had a guest here who was feared and loathed by another deluxe hotel because of the way she behaved. From her first stay, she was putty in our hands because she knew the rules and she felt she belonged.
Hotel Tips / Hotel Commandments / Hotel Butlers / St Regis Hotels / London Hotels / Daniel Jordaan / → All Tags
In an age where you can remotely check-into a hotel with your smartphone and then use the in-room iPad to order breakfast from room service and tell housekeeping to change your towels, human interaction at hotels seems to be decreasing minute-by-minute every year. Often times, the only time we talk to a hotel employee is at check-in and, if something isn't working in the room.
But luxury hotels still put a premium on face-to-face interaction, thanks to their staff of well-trained concierges, front desk agents, bell men, housekeepers and more, who constantly check to make sure their guests have everything they need. And the uber-luxe hotels keep the constant contact going with their butler service, like the The Lanesborough Hotel in London, where a personal butler is automatically available to every guest who books a room. (The hotel was one of the first hotels to institute private butlers almost 25-years-ago.) Machines can do a lot but can they anticipate your needs like a real-live human butler? Not just yet.
To show how butlers can stay on top of their refined service game as we become increasingly dependent on machines, Daniel Jordaan, Head Butler of The Lanesborough, has shared his 10 Commandments List for hotel butlers.
These rules not only ensure that hotel guests' every need will be met but also offer some valuable insight for anyone working in the hospitality industry, in any position. No smartphone apps needed! We are especially big fans of #2, #3, and #6. (Actually, we're fans of all of them but these really stood out for us.)
Keep reading to see the full list of the 10 Commandments for Hotel Butlers