Tag: Guest Complaints

View All Tags

/ / / / /

Meet the Dublin Hotelier Who's Getting Ed Sheeran Fans Hot Under the Collar

Go To The Hotel's Web 
  Site Where: 268 - 272 North Circular Road, Phibsborough, Dublin, 7
March 2, 2015 at 9:04 AM | by | ()

It’s been a while since we had a hotel acting kinda jerky online … too long, some might say. Too long no more – enter the Charleville Lodge in Dublin, which celebrated the announcement of some upcoming Ed Sheeran concerts by telling his fans… that they’d be better off staying in a homeless hostel.

The hotel is a 15-minute walk from Croke Park, the venue for the concerts, and as one might expect, raised its rates for the Sheeran dates (24-25 July). A lot. To €279 ($313).

Sheeran fans took to the hotel’s Facebook page to complain. The shame! How dare a hotel which recently ran a New Year’s promotion with rates for €20.15 pull a stunt like this? What kind of business runs on supply and demand?

And in response to their complaints, the hotel (or rather, Paul Stenson, the owner) posted a long, long status update (well worth looking on the Facebook page – it’s still up), claiming that the cheapest room in Dublin for those dates is €229, and telling people that “if you are expecting reduced rates… you need your head examined more than I do.”

more ›

/ / / /

'Your Note is Rude': Another Hotel Manager Gets Snippy on TripAdvisor

January 15, 2014 at 5:35 PM | by | ()

Yesterday, we had a good chuckle over the hotel manager who left jerky responses to guests on TripAdvisor. He ended up being sacked but it turns out he's not the only one, ahem, "keeping it real" on TripAdvisor. A fan on our Facebook page alerted us to a TripAdvisor response from the "Directeur Général" of Hotel Claude Bernard Saint-Germain in Paris:

What a terrible hotel. We stayed with our 10 year old daughter and had booked a triple room. On the hotel website, the pictures of the rooms were very nice, with one double bed and a real single bed. Pictures showed a new renovated room, which was also described in the text. Pictures are attached of the opposite. When we checked in we got the tiniest room, with 2 twin beds and a foldable extra bed was squashed between the beds. VERY disappointed. We immediately consulted the receptionist who couldn't assist. The next morning we tried again, with reference to management. But no management was present. Breakfast was very continental, but that was what we paid for. One thing is for sure, we'll never stay here again!

And here is what the Directeur Général wrote back:

Madam, I find your note and your comment very severe and your judgement partial.

Keep reading below to see more of his responses!

more ›