Tag: Guest ComplaintsView All Tags
Yesterday, we had a good chuckle over the hotel manager who left jerky responses to guests on TripAdvisor. He ended up being sacked but it turns out he's not the only one, ahem, "keeping it real" on TripAdvisor. A fan on our Facebook page alerted us to a TripAdvisor response from the "Directeur Général" of Hotel Claude Bernard Saint-Germain in Paris:
What a terrible hotel. We stayed with our 10 year old daughter and had booked a triple room. On the hotel website, the pictures of the rooms were very nice, with one double bed and a real single bed. Pictures showed a new renovated room, which was also described in the text. Pictures are attached of the opposite. When we checked in we got the tiniest room, with 2 twin beds and a foldable extra bed was squashed between the beds. VERY disappointed. We immediately consulted the receptionist who couldn't assist. The next morning we tried again, with reference to management. But no management was present. Breakfast was very continental, but that was what we paid for. One thing is for sure, we'll never stay here again!
And here is what the Directeur Général wrote back:
Madam, I find your note and your comment very severe and your judgement partial.
Keep reading below to see more of his responses!