Tag: Getting WalkedView All Tags
In a perfect world, this app shouldn't even exist. But alas, hotels are still guilty of "walking" their guests. Enter Walksource to help hotels do the walking much faster.
Here's how TechCrunch described the new software:
Part of the latest Y Combinator batch, WalkSource is a system hotels can purchase a subscription to in order to help them find available rooms in nearby hotels to quickly transfer customers to when they find themselves overbooked.
The software is in place at nearly 200 hotels the Bay Area. A typical "walk" now only takes 10 minutes. Here's a quote from a front office supervisor at a JDV Hotel that was posted on the WalkSource website:
This idea is genius! One of the hardest things to do is walk a guest, especially the call-around. I used Walksource tonight for the first time, and within 5 minutes I had 6 great options!
The subscription service fee for WalkSource is $200, which seems like a nominal fee to keep customers happy. Except, hotels shouldn't have to walk customers in the first place, especially not at luxury hotels.
We share the same sentiment of the TechCrunch writer who wrote that, "by making it easier for hotels to relocate customers, they might walk them more frequently." No and no. Even if the walk is a "good" experience, guests will always remember that hotel that didn't have enough room for them.
To find out more about what is "walking" and how to ensure it doesn't happen to you, read the article from our former front desk agent, here.
He's told us how to effectively complain to the front desk and how to book a hotel room like a boss. Now our former front desk manager has returned with some helpful advice for a traumatic experience--getting walked at a hotel.
Missed flight. Second missed flight. Five-hour layover. Raining. No taxis. You finally get to the hotel 12 hrs later only to hear this:
" Good evening and welcome. Unfortunately we are unable to honor your reservation at this time however we have…"
With the words slowly fading away, you see yourself follow the typical signs of grief: denial, anger, bargaining etc. Why did this happen? Why did it happen to you? Why today? These are completely understandable questions that go through every guest’s mind when their reservation is not honored at a hotel, more commonly referred to as "being walked."
Below you will find a complete guide to the "Walk" process--from how hotels manage their revenue/reservation management system to the planning that goes into place on a sold-out day, to what you as a guest should expect when you are walked and finally, how to ensure (or at least try) it does not happen again.
We typically wait until the last minute to book our hotel rooms. Call it poor planning, a genetic pre-disposition, procrastination or absent-mindedness, but that's just what we do. So last Tuesday, we were surfing around Hotwire to find a hotel room in New York for the following night.
We took a chance on the site's blind booking process--otherwise known as hotel roulette--and after doing extensive research on BetterBidding.com, we were confident that our four-star hotel in downtown was Gild Hall. And we were right. Even though we could have booked online at the Thompson Hotels website for about $10 more, it was more fun to do the Hotwire thing.
Except when we arrived at the hotel at around 10:30pm, we were told that the hotel was full-up and that they would have to send us to a sister property. Ugh.
Yet while we know check-in mix ups can happen at any hotel, when they happen late at night--after a long flight--you tend to not be quite as forgiving.
Luckily, you get to learn from our experience so the next time a Vegas hotel tells you your reservation is not good, our sister site VegasChatter has got your back. Oh, and of course, our full review, which focuses on the aforementioned check-in incident is below.
Sometimes you check into a hotel, reservation confirmation code in hand, but the hotel doesn't have a room for you. So what do we expect in this situation? A comparable room. That is it. Apparently Caesars doesn't feel the same way.