Tag: Getting WalkedView All Tags
He's told us how to effectively complain to the front desk and how to book a hotel room like a boss. Now our former front desk manager has returned with some helpful advice for a traumatic experience--getting walked at a hotel.
Missed flight. Second missed flight. Five-hour layover. Raining. No taxis. You finally get to the hotel 12 hrs later only to hear this:
" Good evening and welcome. Unfortunately we are unable to honor your reservation at this time however we have…"
With the words slowly fading away, you see yourself follow the typical signs of grief: denial, anger, bargaining etc. Why did this happen? Why did it happen to you? Why today? These are completely understandable questions that go through every guest’s mind when their reservation is not honored at a hotel, more commonly referred to as "being walked."
Below you will find a complete guide to the "Walk" process--from how hotels manage their revenue/reservation management system to the planning that goes into place on a sold-out day, to what you as a guest should expect when you are walked and finally, how to ensure (or at least try) it does not happen again.
We typically wait until the last minute to book our hotel rooms. Call it poor planning, a genetic pre-disposition, procrastination or absent-mindedness, but that's just what we do. So last Tuesday, we were surfing around Hotwire to find a hotel room in New York for the following night.
We took a chance on the site's blind booking process--otherwise known as hotel roulette--and after doing extensive research on BetterBidding.com, we were confident that our four-star hotel in downtown was Gild Hall. And we were right. Even though we could have booked online at the Thompson Hotels website for about $10 more, it was more fun to do the Hotwire thing.
Except when we arrived at the hotel at around 10:30pm, we were told that the hotel was full-up and that they would have to send us to a sister property. Ugh.
Yet while we know check-in mix ups can happen at any hotel, when they happen late at night--after a long flight--you tend to not be quite as forgiving.
Luckily, you get to learn from our experience so the next time a Vegas hotel tells you your reservation is not good, our sister site VegasChatter has got your back. Oh, and of course, our full review, which focuses on the aforementioned check-in incident is below.
Sometimes you check into a hotel, reservation confirmation code in hand, but the hotel doesn't have a room for you. So what do we expect in this situation? A comparable room. That is it. Apparently Caesars doesn't feel the same way.