Tag: General Managers

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Who's Going Where and Doing What: March 2014

March 11, 2014 at 5:33 PM | by | Comments (0)

Here's our (supposedly) monthly feature of recent management announcements at notable hotels* which we put out the second Tuesday of every month. We know many of you dear readers work in the industry and are curious to see who's gone where and when. But due to the overwhelming amount of submissions, we've had to scale back some of our commentary. We'll try to spice it up where we can. As always, we appreciate your feedback so let us know how we can make this more useful for you.

CORPORATE

· KIMPTON HOTELS: Kimpton has promoted two company veterans--Barry Pollard to senior vice president of hotel operations and James Lin to senior vice president of restaurants and bars. In their new roles, Pollard and Lin will oversee operations at Kimpton’s more than 60 hotels and nearly 70 restaurants, bars and lounges. In the past 12 years, Pollard has held a number of senior positions, including general manager at multiple hotels, director of operations for all San Francisco hotels and director of operations for the Mid-Atlantic region. Meanwhile, Lin first joined Kimpton in 2004 and held a number of financial roles including director of corporate finance and development before leaving in 2010 to handle operations for a nightlife and restaurant company in San Fran. Lin returned to Kimpton in 2012, as a senior vice president and treasurer, working closely with the restaurant division.

· FOUR SEASONS HOTELS: Jane Burnell has been appointed Vice President Sales, Americas for the luxury brand. Currently, Burnell, a 14-year veteran of Four Seasons, is the Vice President of Sales for Europe, the Middle East and Africa where she leads Four Seasons sales activities throughout the region. In April, Burnell will move from Dubai to Toronto, where she will begin her new job overseeing sales efforts and client relationships across the Americas.

· COMMUNE HOTELS: Scott Williams has been named Executive Vice President, Chief Creative Officer of Commune. He comes to the hotel group (which is the parent company of Thompson Hotels, JDV Hotels and the upcoming tommie hotels) from the brand development agency Hitchcock Partners, where he served as Founder and Chief Executive Officer since 2010. His clients at Hitchcock Partners included AOL, Univision, The Algonquin Hotel, Renaissance Hotels and David Barton Gyms. Before that, Williams was Chief Creative Officer for Starwood Hotels & Resorts and the Chief Marketing Officer and Executive Vice President for Morgans Hotel Group.

· PREFERRED HOTEL GROUP: Lindsey Ueberroth has been promoted to Chief Executive Officer of the Preferred Hotel Group. She takes over from her father, John Ueberroth, who will continue to serve as Chairman. Since joining the family business in 2004, Lindsey has served in different roles over the past ten years including president from 2010 to the present. She is also responsible for launching the company’s new points-based iPrefer loyalty program as well as introducing Sterling Design and Summit Serviced Residences brand.

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The Virgin Hotel Chicago Now Has a General Manager

Go To The Hotel's Web 
  Site Where: 203 N. Wabash [map], Chicago, IL , United States, 60601
February 19, 2014 at 10:41 AM | by | Comments (0)

Now, this is a great sign for the upcoming Virgin Hotel Chicago, opening in September--the hotel just named their general manager.

Anna Anderson brings more than 25 years of hotel management experience to Virgin, having worked most recently at the Mosaic Hotel and the Maison 140 Hotel in Beverly Hills. She's also worked in the midwest before, at the motorcycle-themed Iron Horse Hotel in Milwaukee. So should Sir Richard Branson want to arrive in Chicago on his hog, she'll know what to do.

Virgin Hotels CEO, Raul Leal, had this to say about Anderson:

"Anna's innate ability to motivate her team to consistently deliver high levels of customer service made her the ideal candidate to lead the opening of our first property."

We love that she's wearing Virgin red in her photo too.

According to the Chicago Biz Journal, The Virgin Hotel Chicago will have 250 guest rooms, 40 one bedroom suites and 2 "rock star suites." Say what? This Virgin sure knows how to keep us hanging on.

[Photos: HotelChatter and Chicago Business Journal]

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Who's Going Where and Doing What: February 2014 Deluxe Double Digest

February 11, 2014 at 12:42 PM | by | Comments (0)

Here's our (supposedly) monthly feature of recent management announcements at notable hotels* which we put out the second Tuesday of every month. We know many of you dear readers work in the industry and are curious to see who's gone where and when. But due to the overwhelming amount of submissions, we've had to scale back some of our commentary. We'll try to spice it up where we can. As always, we appreciate your feedback so let us know how we can make this more useful for you. *This edition includes December and January hiring announcements.

CORPORATE

· Starwood Hotels: Anthony Ingham has been appointed as Vice President, North America Brand Management for St. Regis Hotels & Resorts, The Luxury Collection, W Hotels Worldwide and Le Méridien. With more than 13 years of luxury lifestyle brand management experience, Ingham spent the past three years overseeing the strategic and creative direction, guest experience and overall performance of these brands in the European, African and Middle Eastern (EAME) markets.

· Marriott Hotels: Peggy Fang Roe is the new Chief Sales and Marketing Officer for Asia Pacific. Reporting to Simon Cooper, President and Managing Director of Asia Pacific, Peggy is now in charge of orchestrating its sales, marketing, revenue management, public relations and e-Commerce functions to drive business growth. Before being promoted to her new role, Peggy was most recently Vice President, Global Operations for Marriott International, where she spent the last two years leading a global, strategic initiative called Future of Meetings.

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Who's Going Where and Doing What: November 2013

November 21, 2013 at 12:04 PM | by | Comments (0)

Here's our monthly feature of recent management announcements at notable hotels which we put out the second Tuesday of every month. We know many of you dear readers work in the industry and are curious to see who's gone where and when. But due to the overwhelming amount of submissions, we've had to scale back some of our commentary. We'll try to spice it up where we can. As always, we appreciate your feedback so let us know how we can make this more useful for you.

· SLS LAS VEGAS: Albert Smith has been named Vice President of Hotel Operations for the upcoming SLS Las Vegas, opening next year. Previously, Smith was Regional Director of Operations for Kimpton Hotels & Restaurants, where he oversaw the opening of seven Kimpton properties throughout Southern California. In his new gig with SLS, he will develop and oversee multiple departments responsible for enhancing the guest experience, including front desk, housekeeping, bell, valet, public areas, uniform control, PBX and Ciel spa.

· ANDAZ LIVERPOOL STREET, LONDON: Tim Flodin is now the general manager of the Andaz Hotel in London, the first Andaz ever. Flodin has worked with Hyatt Hotels since 1984 but most recently was the GM of the Hyatt Regency Birmingham. Interestingly, the former GM of Andaz London, Arnaud de Saint-Exupéry, who opened the hotel, has left for Tokyo where he will be the opening GM Of Andaz Tokyo in Spring 2014.

· THE MARK NYC: Domingo E. R. Velasco has been appointed the Director of Sales & Marketing for the stylish NYC hotel. Velasco, a native of Spain, comes to the hotel from Rosewood Hotels and Resorts where he was Area Director of Sales and Marketing for both Rosewood Tucker's Point in Bermuda and Little Dix Bay in the British Virgin Islands. But he's totally familiar with the concrete jungle too. Velasco started in hotel sales and marketing gin 1998 at The Carlyle.

· HYATT REGENCY CENTURY PLAZA: We're really excited about this announcement because Susan Santiago is now the first female general manager for the Hyatt Regency Century Plaza. She's also been named Area Vice President, the first ever female Area VP for Hyatt. Santiago was most recent Vice President of Food and Beverage –Americas operations for Hyatt where she launched the brand's Food. Thoughtfully Sourced. Carefully Served philosophy that was lauded as, “industry leading." She also launched Hyatt’s, For Kids, By Kids, and Alice Waters menus which offer fun, fresh, flavorful and interactive food choices for youth aged guests.

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Who's Going Where and Doing What: October 2013

October 10, 2013 at 4:42 PM | by | Comments (0)

Here's our monthly feature of recent management announcements at notable hotels which we put out the second Tuesday of every month. We know many of you dear readers work in the industry and are curious to see who's gone where and when. But due to the overwhelming amount of submissions, we've had to scale back some of our commentary. We'll try to spice it up where we can. As always, we appreciate your feedback so let us know how we can make this more useful for you.

· ROSEWOOD LONDON: Michael Bonsor has been appointed Hotel Manager of the about-to-open Rosewood London. Prior to this, he was the hotel operations manager at the Claridge's Hotel where he actually started out as manager of food and beverage. He's also built up an impressive resume at Four Seasons Hotels throughout the world. The Rosewood will open on October 15th.

· ME CABO: Jairo Torres is the new director of sales and marketing for the ME Cabo Resort. He was previously the Travel Trade Consultant for Visit Oakland as well as the director of sales and marketing for the Hotel Erwin in Venice Beach and Pacifica Host Hotels in Beverly Hills.

· W SAN FRANCISCO: Jason Rea is now the new executive chef at the W San Fran. Most recently, he was the Executive Sous Chef of Mina Group’s San Francisco urban wine bar and restaurant, RN74, and a Sous Chef of the Michelin-starred MICHAEL MINA San Francisco.He's also worked under chefs Michael Cimarusti, Susan Feniger and Mary Sue Miliken. At the W, Rea will oversee all of the hotel's culinary opertaions including the TRACE restaurant, room service and catering.

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Who's Going Where and Doing What: September 2013

September 10, 2013 at 3:36 PM | by | Comments (0)

Here's our monthly feature of recent management announcements at notable hotels which we put out the second Tuesday of every month. We know many of you dear readers work in the industry and are curious to see who's gone where and when. But due to the overwhelming amount of submissions, we've had to scale back some of our commentary. We'll try to spice it up where we can. As always, we appreciate your feedback so let us know how we can make this more useful for you.

· NOBU RIYADH: The newest Nobu hotel is nearly ready to open and they've got their team in place too.Robert Todak has been named General Manager of the Nobu Hotel Riyadh and Area Director for Nobu Hospitality. Kym Barter has been named EAM Food and Beverage of the Nobu Hotel Riyadh and Vice President of Food and Beverage for Nobu Hospitality. Todak was most recently the GM of the Acqualina Resort in Florida, as well as The Betsy in South Beach. He also served as opening General Manager of the Hard Rock Hotel San Diego. Barter was previously the General Manager for Premium Restaurant Operations of Crown Melbourne, overseeing 20 restaurants such as Nobu, Number 8, Silks, and Koko.

· RITZ-CARLTON HOTELS:Edward French has been named Chief Sales and Marketing Officer. In this role, French will oversee Sales, Marketing, Revenue Management, eCommerce, CRM, Public Relations and Social Media for the luxury brand. (Um, say goodbye to your free time?) He will also be a part of the hotel company's Corporate Operating Committee. Previously, French was Senior Vice President, Marketing Platforms, which included overseeing the operations, marketing and strategic direction of the award winning loyalty programs, Marriott Rewards and The Ritz-Carlton Rewards.

· VICEROY NEW YORK: Gerard Denneny has been named general manager of the upcoming Viceroy, opening on Oct. 9. Denneny has actually been working in the position since April so he's had plenty of time to prepare for the opening. Previously, he worked just round the corner at The Essex House.

· PARK HYATT NEW YORK: Meanwhile, Walter Brindell has been named the general manager of the Park Hyatt New York, opening in mid-2014. Brindell has been with Hyatt for 27 years and has been an ambassador for the Park Hyatt Brand since 2004, having worked most recently at the Park Hyatt Chicago and the Park Hyatt Washington, D.C. Considering this Park Hyatt is the first for NYC, they've got the right man on the job.

· W HOTEL WASHINGTON DC: Say Bonjour to Olivier Servat, the new general manager at the W Hotel in DC. Servat comes to DC straight from the W Paris Opera which he helped open in 2011. Previously, Servat spent nearly 20 years with Starwood's other luxury brand, Le Meriden hotels.

· DENIHAN HOSPITALITY: This full-service hotel management and development company behind such cool properties as The James Hotels has hired three new vice presidents--Cheryl Franz, Vice President, Learning & Organizational Development; Wendy Pong, Vice President, Asset Management; and Susan Weigel, Vice President, Revenue Management. They've also promoted Patrick Chiappetta to Corporate Director of Restaurants and Bars. It's his name you will want to name-drop at the door.

· INTERCONTINENTAL DALLAS: Stefan Huber has been named the new GM at the InterContinental Dallas. He comes to the property from Destination Hotels and Resorts where he served as GM at various locations including the Inn and Spa at Loretto which received a AAA Four Diamond rating during his tenure. But don't worry, he knows how to do Dallas as he previously worked at the Fairmont Dallas for 10 years.

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Who's Going Where and Doing What In the Hotel Industry: August 2013

August 6, 2013 at 5:33 PM | by | Comments (0)

Here's our monthly feature of recent management announcements at notable hotels. We know many of you dear readers work in the industry and are curious to see who's gone where and when. As always, we appreciate your feedback so let us know how we can make this more useful for you.

· FOUR SEASONS HOTELS: After a lengthy search, Four Seasons has finally announced a new CEO, Allen Smith, former head of Prudential Real Estate Investors. Smith will start his new gig on September 23. He takes over for Kathleen Taylor, who stepped down in February. Does this mean he has owner Bill Gates on speed-dial now?

· VIRGIN HOTELS: Virgin Hotels has announced Clio Knowles as Vice President of People. Previously, Knowles (no relation to Beyonce, we don't think) served as VP of Global Human Resources for Kerzner International, which counts the One&Only Hotels in their portfolio. Virgin Hotels CEO Raul Leal called Knowles " a perfect fit and powerful addition to our growing team.” Virgin Chicago is set for summer 2014 while the Virgin in NYC will open in 2016.

· COMMUNE HOTELS: In addition to buying out the Pomeranc brothers and snapping up the Thompson brand, Commune Hotels yesterday announced some key hires, all dudes who will report to female CEO Niki Leondakis. They are: Mike Blake , Chief Information Officer (he was previously CIO for Hyatt Hotels; Phil Keb, Executive Vice President, Development; Rick Colangelo, Executive Vice President, Operations (he was previously VP of Operations at Kimpton;Jorge Trevino, Executive Vice President, Brand Operations and Greg Smith, Executive Vice President, People Services.

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Who's Going Where and Doing What In the Hotel Industry: July 2013

July 11, 2013 at 5:08 PM | by | Comments (0)

As promised, here's our new monthly feature of recent management announcements at notable hotels. We know many of you dear readers work in the industry and are curious to see who's gone where and when. As always, we appreciate your feedback so let us know how we can make this more useful for you.

· KIMPTON HOTELS: Mike DeFrino has recently been appointed Chief Operating Officer of the boutique hotel chain. Previously, he was executive vice president of hotel operations where he oversaw the opening and stabilization of more than 20 new Kimpton hotels nationwide, practically a third of their collection. He's been with Kimpton for about 16 years already, having started out as the general manager of the Alexis Hotel in Seattle. Cue Drake's new song, "Started from the Bottom."

· CORINTHIA HOTELS: Fiona Harris has been named the director of international public relations for the luxury hotel brand. She will manage the hotel group's overall international PR strategy as well as handle PR for the flagship hotel in London. Corinthia is working on expanding its brand around the world so no doubt Fiona will be receiving some, ok, several emails from us about where these new hotels may be.

· ROSEWOOD HOTELS: Triple dose of Rosewood here. First, Luis Fernandes has been named managing director of the Rosewood at Baha Mar in the Bahamas which will open in 2015. Fernandes returns to Rosewood after having worked for the group's Hotel Al Khozama in Saudi Arabia and Las Ventanas al Paráiso, in Mexico. Second, Dianna Balabon is now the vice president of sales and marketing for the luxury hotel group. She joins Rosewood from Andre Balazs Properties. She's also worked for Trump Hotels and the Dorchester Collection. Lastly, Ed Linsley is now the managing director of Rosewood Little Dix Bay in Virgin Gorda, BVI. Previously he was the general manager of the Ayana Resort and Spa in Bali.

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Who's Going Where and Doing What in the Hotel Industry: June 2013

June 10, 2013 at 3:34 PM | by | Comments (0)

As promised, here's our new monthly feature of recent management announcements at notable hotels. We know many of you dear readers work in the industry and are curious to see who's gone where and when. As always, we appreciate your feedback so let us know how we can make this more useful for you.

· COMO HOTELS: The Singapore-based five-star hotel group has just appointed Javier Beneyto as the general manager of their first hotel in the continental U.S. --Metropolitan by COMO, Miami Beach. The hotel will open this Winter and Madrid native Beneyto, who has previously worked at COMO properties in the Maldives and London, will oversee the construction and refurbishment of the Art Deco property on Collins Ave. Once the hotel opens, he will also oversee the day-to-day operations of the hotel as well as the food and beverage service. We are already getting tingles thinking about the place!

· FOUR SEASONS RESORT ORLANDO AT WALT DISNEY WORLD The first true luxury hotel to open at Disney World has appointed Thomas Steinhauer as their general manager. He has worked for Four Seasons for 18 years and will transition from the also family-friendly Four Seasons Resort in Maui at Wailea to Orlando this July. The Four Seasons Orlando will open in 2014. No doubt, Steinhauer knows some good babysitters.

· CASAMAGNA MARRIOTT PUERTO VALLARTA RESORT AND SPA: Demetrio Maduro returns to the CasaMagna as general manager, having spent the early part of his hospitality career here as director of groups and conventions. He's also worked at several other Marriotts throughout Mexico and South America. Now he will be overseeing the entire 433-room beachfront property, its four restaurants, expansive pool area and Ohtli spa. And we can't forget, the resort's own brand of tequila..

· MILLENNIUM BROADWAY HOTEL, NEW YORK: Mark Speranza is the new Director of Sales and Marketing for the Millennium Broadway Hotel and its sister hotel, The Premier in Times Square. He joins the hotel from the InterContinental New York Barclay which is known for hosting US Open tennis players. Maybe they will make the switch too?

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The Manager of the Lancaster London Has Gone Off The Building

Go To The Hotel's Web 
  Site Where: One Lancaster Terrace, London, United Kingdom, W2
May 17, 2013 at 12:22 PM | by | Comments (0)

Last week, we had a general manager living in a bubble to promote his hotel. This week, a hotel manager has abseiled off the side of building to support a charity.

Sally Beck, who works as manager of the Lancaster London, joined 100 thrill-seeking volunteers today in plunging down the side of the hotel, which is one of London's tallest hotels. Of course, they were all safely strapped in and wearing helmets but still, that's quite a big commitment to make.

Yet the experience is worth it as all funds will go towards Springboard's “Kickstart Programme”, which supports young school and college leavers with their first step onto the career ladder.

A brave soul who abseiled off the hotel last year.

Want to glimpse the gorgeous views of London from the Lancaster without hurling yourself off the building? Rates this summer start at $200 a night.

Are you a general manager about to engage in a wacky stuff either to promote your hotel or to help out a charity? We wanna hear about it! So send us all the crazy details here.

[Photos: Lancaster London/Smile Photography]

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What Does It Really Mean When Your Friend Says He Knows The GM?

May 16, 2013 at 3:31 PM | by | Comments (3)

Since we're all on social media these days, whether it be Twitter, Facebook, LinkedIn, Instagram or FourSquare, we frequently see folks posting their recommendations for seemingly everything from restaurants to bars to skin care products, music, shops and of course, hotels.

Most of the hotel recs are pretty straight-forward--"I loved this hotel!" "Great spot on the beach!" "The kids love it!" and the like--but since we follow so many peeps that are frequent travelers as well as those in the hotel industry, we often see this kind of mention in a hotel recommendation, Be sure to mention my name to the GM and he will hook you up. Um, wha-what?

While we've personally never phoned a GM for a "hook-up", we have heard some experiences of guests who got preferential treatments from the hotel whether it be because they are return guest, or because the hotel was trying to make-up for a boo-boo or because they were there for a special occasion. So based on what we've seen and heard, a "hook-up" can mean a few different things:

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This Fierce 'Girl' Runs the New Nobu Hotel World

Go To The Hotel's Web 
  Site Where: 3570 Las Vegas Boulevard South [map], Las Vegas, NV, United States, 89109
February 4, 2013 at 3:17 PM | by | Comments (0)

The just-opened Nobu Hotel Las Vegas may have been conceived by a man, (Chef Nobu Matsuhisa), designed by a man (David Rockwell), located in a hotel named after a man (Caesar) and ultimately made possible by even more men (Robert De Niro included) but, who's really running the Nobu world? That's right--a "girl"!

Meet HWIC (Head Woman In Charge) Gigi Vega, vice president and general manager of the Nobu Hotel Caesars Palace. Gigi's already been with Caesars Palace for four years, taking care of high-end customers who shack up in the luxury 120 suites and villas. Prior to landing in Las Vegas she worked for Mandarin Oriental for 10 years in Hong Kong and Macau and before she was with InterContinental Hotels.

With this luxury hotel background and her familiarity with Caesars, it's no wonder that Hollywood producer and Nobu dream-maker, Mier Teper, tapped her to be the GM of the first-ever Nobu Hotel.

Indeed, aside from Nobu patrons and fans and the visitors who want to see and be seen, the hotel will be targeting general luxury folk, those who are accustomed to a five-star level of service. And in Gigi, who's energetic and friendly by nature, guests will find someone who will make sure their green tea and rice cracker welcome amenity arrived, that the Nobu room service was up to par and that they will have reservation for Nobu downstairs in place before their arrival. Another bonus? There's only 181 rooms in the hotel, guaranteeing guests will be able to get Gigi's full attention. We'll call it as we see it--it's a woman's touch we can appreciate!

Now if only Gigi had an "s" on the end of her last name....

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