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Our stay wasn't perfect. When we highlighted our minor issues, it caused quite a stir amongst our readers. We later opted to let the property know, via an email survey, what we usually expect from Starwood Hotels and other international hotel chains and why this stay fell short.
Since then, we've been in contact with the Four Points' general manager (who also saw our story on HotelChatter.) In true form of a good hotelier, he not only took the feedback on to ensure it doesn't happen again, but also explained why we experienced the hiccups. Here are the responses:
HotelChatter Reviews / Four Points by Sheraton Hotels / Brisbane Hotels / Hotel Openings / Australia Hotels / Business Traveler Hotels / Hotel Complaints / → All Tags
Last week, Brisbane scored their first new international hotel in 16 years with the opening of Four Points by Sheraton. Because we're not ones to miss the chance to check-out a new hotel, we booked a stay and checked-in only five days after opening day.
Here's the set-up: the 32-story building is in the heart of Brisbane, overlooking the cityscape on one side and the namesake river on the other. Each of the 246 rooms offer sleek, downtown-inspired decor with a nod to utility and productivity along with simple, yet effective amenities. The entire property aims to be as sustainable as possible with energy-saving lights in the hallways and reflective glass to reflect the hot sub-tropical sun; a nice touch.
Catering to a corporate guest, the property offers a second floor bar for drinks and a marketplace-style restaurant for fueling before and after meetings. A rooftop gym is surrounded by a 180-degree outdoor terrace which is perfect for private parties and or simply for chilling out after a long day. In true Four Points form, there's also plenty of meeting space for... well, meetings.