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East Houston Hotel
Hotel East Houston's Manager Responds To Guest Complaints
April 2, 2008 at 2:19 PM | 1 Comment
When the East Houston Hotel opened up on the Lower East Side last Fall, the first reviews that came in weren't so nice.
The first guests had to deal with hanging wire hazards and no food during the proposed continental breakfast hour. Another guest complained that the hotel has a dizzying reservations process and bewildering cancellations policies, not to mention some hotel name confusion.
Yet one more guest complained that a Best Buy gift card had been stolen from the room and the accommodations were pretty drab.
These complaints don't sit well with the hotel's manager Tim Cho who says the hotel has made great strides in improving its experience for hotel guests since the first weeks of opening.
Since we at HotelChatter like to encourage a dialog not just between fellow hotel guests but between management and guests, we've given Tim Cho the opportunity to respond to such complaints. Read his full letter after the jump.
New York Hotels
Trouble Brewing for The East Houston Hotel
November 1, 2007 at 3:02 PM | 1 Comment
Read the Hotel East Houston's response here.
We put out the call for your reviews of the East Houston Hotel, and so far, it doesn't sound like much of a winner. HotelChatter member LinkMan lived a bad experience vicariously:
Some family members recently made a reservation through their website and were faced with three different cancellation policies (two variations on the website itself, and a third drastically different one in the confirmation e-mail), none of which were correct according to the guy who answered the phone when they called to clarify.
And that's not all. Member luciferbumps chimed in, too after calling up the hotel:
These guys are boneheads...Good thing this place is only 40 rooms, any more and their heads might explode.
We looked on TripAdvisor to try to find some good news, but the hotel doesn't seem to be listed. Nor is it on many other websites out there. You can dig up some photos of the hotel on Flickr, where the lovely roof can't make up for the comically small rooms.
If you'd rather skip all the drama, the East Village Podcasts Blog is offering you some floor space "East Village style" for just $149 a night.
[Photo: East Village Podcasts]
Related Stories:
· Room and Roof Photos [Flickr]
· East Houston Hotel Has Its First Unhappy Guests [HotelChatter]
· First Look Inside the East Houston Hotel [HotelChatter]
New York Hotels
First Look Inside the East Houston Hotel
October 26, 2007 at 1:14 PM | 0 Comments
With all the hotel activity going on just north of Houston Street--The Bowery Hotel, Cooper Square, Lafayette House--we almost forgot all about the new East Houston Hotel. Luckily, they invited us to a little reception last night to check out the 6-floor, 42-room property and its amazing roof deck.
After the jump, the full report.
