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In an age where you can remotely check-into a hotel with your smartphone and then use the in-room iPad to order breakfast from room service and tell housekeeping to change your towels, human interaction at hotels seems to be decreasing minute-by-minute every year. Often times, the only time we talk to a hotel employee is at check-in and, if something isn't working in the room.
But luxury hotels still put a premium on face-to-face interaction, thanks to their staff of well-trained concierges, front desk agents, bell men, housekeepers and more, who constantly check to make sure their guests have everything they need. And the uber-luxe hotels keep the constant contact going with their butler service, like the The Lanesborough Hotel in London, where a personal butler is automatically available to every guest who books a room. (The hotel was one of the first hotels to institute private butlers almost 25-years-ago.) Machines can do a lot but can they anticipate your needs like a real-live human butler? Not just yet.
To show how butlers can stay on top of their refined service game as we become increasingly dependent on machines, Daniel Jordaan, Head Butler of The Lanesborough, has shared his 10 Commandments List for hotel butlers.
These rules not only ensure that hotel guests' every need will be met but also offer some valuable insight for anyone working in the hospitality industry, in any position. No smartphone apps needed! We are especially big fans of #2, #3, and #6. (Actually, we're fans of all of them but these really stood out for us.)
Keep reading to see the full list of the 10 Commandments for Hotel Butlers