Tag: Concierges
View All TagsValentine's Day Hotels / Concierges / Vancouver Hotels / Opus Hotels / Hotel Services / → All Tags
The Opus Hotel Has Been Hit by The Cupid Concierge
V-Day is now less than a week away and if you've planned on doing a romantical weekend in Vancouver with your honey but are clueless on everything else, then you should probably book a room at the OPUS Hotel where there's now a Cupid Concierge on staff. The cupid concierge even has their own email! (Cupid@OpusHotel.com)
This specialty concierge of love is a part of the hotel's Exclusively Yours romance package which has the standard love weekend amenities of bubbly at check-in, more bubbly in the guestroom, fresh flowers, breakfast in bed and a late check-out. The concierge will also set up a framed photo of you and your lovah along with a love note when you arrive in the room.
If you need help planning something a little more extravagant, the Cupid Concierge is the one to call whether it's to arrange a romantic experience about town, craft a handwritten love sonnet or plan a gourmet picnic with wine selected by a private sommelier.
The package starts at $295 a night (not including any costs associated with other romantic activities) and is available throughout the rest of the year. So any day can be V-Day at the Opus Vancouver.
Concierge Interviews / Concierges / Mr C Hotels / Los Angeles Hotels / → All Tags
The Concierge at Mr. C Does More Than Just Texting, Way More
Last week, we featured the concierge from the Mr. C Hotel in Los Angeles because we loved how he was texting with hotel guests. Venicio "Choy" Flores tells us that being available by text is just one of the many ways he's able to serve guests, even when he's technically off the clock:
They can call me anytime they need anything. I have gotten calls at 2am after work or on my day off and I and my colleagues have taken care of their questions or requests. So we at Mr C are truly 24 hours. We don't stop just because our shift ends.
And should you ever want a plane to Las Vegas at the last-minute, Choy could probably make that happen because he's done it before. Here he tells us the story of his craziest request and what he charged for it. (Hint: You can afford it!)
Concierges / Hotel Technology / Texting / Los Angeles Hotels / → All Tags
The Concierge Will Text You Now at the Mr. C Hotel
Texting is so mainstream that even your parents (and maybe even your grandparents) are doing it. But have you ever texted with a hotel concierge before?
We haven't and we didn't even think that was an option until we met Venicio "Choy" Flores, the head concierge at the Mr. C Hotel in Los Angeles. During our interview with Choy (which we'll show next week), he let us know that he is available by text for guests anytime they need him. He even showed us a little correspondence with one guest (below) who was beyond pleased with Choy's honeymoon surprise for the guest and his wife.
Now, we're not saying you should eliminate human interaction entirely when dealing with concierges but the option of texting is a lot easier than having to keep stopping by the desk. Are we right? Let us know if you've texted a concierge before in comments below!!
Stay tuned next week for when Choy tells us what is the craziest request he's ever fielded!
Cool Hotel Jobs / Legoland Hotels / Concierges / Hotel News / → All Tags
Now Even Kids Can Apply for a Cool Hotel Job as a Junior Concierge at the Legoland Hotel
There's only about two more months until the new Legoland Hotel opens at the LEGOLAND UK but their hiring plans are already in full swing. Yet there's one unusual position that stands out--that of Junior Concierge.
The hotel is putting together a team of six boys and girls, ages 8 to 12, who will help young hotel guests to decide what to do at the park. Aside from getting to wear a funny costume, er, uniform, and to talk at length about their favorite things at Legoland, these junior concierges will get some killer employment perks: The NY Daily News reports:
Each concierge will receive a free weekend with their family over their tenure, the park says, which includes a stay in a Lego-themed room, two days in the park and plenty of Lego to play with.
And we're guessing they will only have to work when school's not in session.
Concierges / Concierge Corner / Tips / → All Tags
7 Tips to Remember When Staying in a Hotel for the Holidays from Concierge Corner
The holidays are over, well nearly, we've still got 2012 to ring in but already we've got a post-mortem of the 2011 holiday season from our favorite concierge, @ConciergeCorner.
1. On Shipping gifts: I will be happy to map out, recommend and even drive you to purchase gifts, but shipping and tipping, that’s on you.
2. Keep complaints to a minimum: You are visiting family but I’m away from mine, at work. Have a heart and don’t complain about the low floor of your third party booked room, thanks.
3. Restaurant reservations on Christmas Eve are tough: It’s Christmas Eve and for some reason you are under the impression that you are getting a table at the popular family owned Italian eatery. Sorry, not happening. Mr. Lucco is with his family but I’m sure Red Dragon Asian eatery has availability.
London Hotels / Do Not Do / Concierges / Hotel News / Olympics 2012 Hotels / Olympics Hotels / → All Tags
Unless You've Got £20K to Spare, Don't Bother Asking Your Concierge for 2012 Olympics Tickets
They're ever so helpful, those hotel concierge servicemen and women—at the ready when you need directions to the nearest museum or package deal on a sightseeing package. But come summer 2012, this crop of Guy and Girl Fridays better think twice about scrounging up Olympics tickets for guests in London, as local police officers are cracking down on third-party resellers leading up to and during the games.
Hotel Spas / Concierges / Hotel News / Mystical Hotels / Psychic Hotels / Manhattan Hotels / → All Tags
Le Parker Meridien Gets Help From A Psychic
Next time we need help achieving that state of zen, we'll be turning to Le Parker Meridien. No one is apparently more mellowed out than Fitness and Sales Director Craig Rogers, who has recently been learning meditation techniques from his psychic, Linda Lauren.
Lauren (whose clairvoyant hands are pictured above) was profiled by the New York Times on Wednesday in a piece about business folks who consult with psychics about their travel plans. Like Rogers, who needed help with his stressful 50-minute commute from New Jersey, and who now receives meditation lessons to help calm his thoughts. Funny, we already considered the hotel a little one-track minded—with any luck, Rogers can help clear out the impurities once and for all.
Concierge Interviews / Concierges / Manhattan Hotels / → All Tags
You Better Hope This Concierge Doesn't Turn Up At Your Hotel
The Mark New York Head Concierge, Isabelle Hogan
Have you ever flirted with a hotel concierge? In our newest series, Concierge Interviews, HotelChatter goes behind the Front Desk and gets chummy with the men—and women—whose job it is to never say no. Filmed inside various lobbies, courtyards, and bar lounges, each video will offer a glimpse into the world of hotels from the people who know them best. Got a burning question you'd like us to ask? Or have someone in mind for us to interview? Email us your requests!
Occupy Wall Street / Andaz Hotels / HotelChatter Question / Concierge Interviews / Concierges / Hyatt Hotels / Manhattan Hotels / Hotel Neighborhoods / → All Tags
Aside From The Protests, Wall Street Still Has Plenty To Offer
After everything we've been reading about Occupy Wall Street, we thought it might be good to hear from someone who actually lives or works there. And who better than Toni Hinterstoisser, GM of Andaz Wall Street—the only hotel actually located on Wall Street. Toni's been with the hotel since its opening in 2010, and is something of an expert on the hot button 'hood.
So, without further ado...
HotelChatter Interview / Affinia Hotels / Hotel Amenities / Concierges / Concierge Interviews / Hotel PIllows / Cool Hotel Jobs / → All Tags
Pillow Talking With Affinia's New Chief Comfort Officer
Affinia Hotels is still on track to be the hotel leader of all things cute (here's a refresher: cupcakes, toys, and flower-painted walls). Yesterday, the group launched its newest customer service initiative, the Tender Loving Comfort Movement (that's TLC to you), which uses behavioral science to anticipate exactly how guests want to be treated, and what treats to treat them with.
The brand's new Chief Comfort Officer (that's CCO to you!), Christina Denihan, was on hand last night to show off the new "comfort cart," which is available starting today in all the Affinia hotels during a trial period, in which guests can try any of its amenities for free. We chatted with Denihan about her history with the hotel, the idea behind the TLC movement, and what her favorite pillow is.
How long have you worked for the hotel?
I've been working for the company for five years. I've done every position at the hotel—housekeeping, concierge, front desk—so I know the people really well. In order to ignite the TLC movement, it's important that I know all the associates, because they're the people that are going to make this work. They're the ones who know our customers most, they're here every day.
Concierge Interviews / Hotel Trends / Hotel Lobbies / Open Thread / Concierges / Manhattan Hotels / Historic Hotels / → All Tags
Is The Hotel Lobby Just A Fading Trend?
To stay on top of the hotel game, we find it useful to check in with people behind the Front Desk. For this week's Concierge Interview with John Williams, who is the president of travel planning service, New York Guest, we were curious about the changing nature of hotel lobbies. Some are spectacles, some are popular hangout spots. But are they actually useful?
To find out, we sat down with John in (where else?) a lobby. Specifically, The Algonquin, whose concierges are staffed by New York Guest.
To start things off, what are some good lobbies to enjoy during fall in New York?
Go to the Mandarin Oriental—watch the leaves change in Central Park, or go to Dizzy's Club. Royalton is pretty good.
What about newer hotels?
With the new properties, a lot of them don't have space [for those types of lobbies]. They're not built that way anymore. It's a lobby: get 'em in, get 'em up to their room. So you really have to go back to the old-style properties like [The Algonquin].
Concierges / Concierge Corner / Tips / → All Tags
Who The Concierge Wants To Know, And Who He Doesn't Want to Know
He's known as @ConciergeCorner on Twitter who's not afraid to dish on all the crazy things that guests ask concierges. But he also might be the concierge fielding your requests during your next hotel stay and he's got a few tips on how to get the most out of your concierge contact. This week, he's talking about How He Knows Who He Knows. (And no, that's neither @ConciergeCorner or his hotel in the photo above.)
In the hotel business, as in other industries, it’s as much about what you know, as who you know.
When a guest comes to me with a last minute request, I could know all the words in the dictionary, but it's people in the right places that can make things happen. The “must have” gaming system, new Apple product, limited edition handbag or what have you, it’s knowing the right people in a variety of places in the city that can make you a star in the guests’ eyes.
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