Tag: Concierges

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The Epiphany Hotel in Palo Alto is Open and Ready for Your Tech Questions

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  Site Where: 180 Hamilton Avenue [map], Palo Alto, CA, United States, 94301
March 11, 2014 at 3:41 PM | by | Comments (0)

We always love a hotel opening but we really love an earlier-than-expected hotel opening which is what happened with The Epiphany Hotel in Palo Alto, Calif. when it opened its doors yesterday, instead of on the scheduled date of April 1st. This totally makes up for the hotel not opening last summer.

Staff at the JDV Hotel greeted guests wearing super stylish Taylor Stitch custom-designed uniforms (which hardly look like uniforms considering they are dark denim jeans paired with oxford button downs) and happy faces. Not surprisingly, the first guest at the hotel was a VP of a software company based in Palo Alto.

The 86 rooms at the Epiphany Hotel, which is located a block off from University Avenue (as in Stanford University), come with complimentary high-speed internet access (obvi), Frette linens, Malin & Goetz toiletries, Illy espresso machines, honor bar and dry bar, a work desk with ergonomic chair, 47" Samsung TV and a G-link iPod docking stations which will wirelessly stream movies and video games to guest rooms TVs. There's also 24-hour room service and a turndown service too.

And the hotel is still promising the service of a Technology Concierge who will help you with all thing tech-related. But can they hook you up with a website designer or app developer for a new start-up venture? That remains to be seen.

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Palo Alto's Upcoming Epiphany Hotel Will Have Its Own Technology Concierge

Go To The Hotel's Web 
  Site Where: 180 Hamilton Avenue [map], Palo Alto, CA , United States, 94301
November 5, 2013 at 1:02 PM | by | Comments (0)

When we compiled our Master Openings list this year, we had a spot reserved in Palo Alto, Calif. for The Epiphany Hotel from Joie de Vivre Hotels. The hotel was supposed to open over the summer but now it's set to open next year, on April 1st. But already, the hotel is positioning itself as the must-stay hotel in Silicon Valley. In their own words:

Get wired. In the heart of downtown Palo Alto, surrounded by the hottest VC firms, the fastest-growing companies, plus the creative dynamism of Stanford University—this is where you need to be staying.

Clearly, the hotel's WiFi is going to be free and fast and full of plenty of bandwidth. The hotel is also promising the services of its own technology concierge. Sweet! No doubt this concierge better know his or her tech specs before starting the job. Yet given the hotel's location near Stanford, we don't think this will be too hard.

But what else can we expect from The Epiphany in regards to more traditional hotel amenities? For starters, there's 24-hour room service, regular concierge services, pet-friendly rooms, Frette linens, Malin & Goetz toiletries, Illy espresso machines, honor bar and dry bar, a work desk with ergonomic chair, 47" Samsung TV (55" ones in the suites) and a G-link iPod docking stations which will wirelessly stream movies and video games to guest rooms TVs. Housekeeping will also do a turndown service and will use green cleaning products too.

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Teens Get Their Own Tips At Marriotts Down Under

Where: Australia
July 24, 2013 at 1:17 PM | by | Comments (0)

If you ask most teens, family trips can be pretty lame and boring, as evidenced by their audible sighs and eye rolls captured on home video and in those embarrassing vacation snaps. We've already seen Omni Hotels cater to some of the toughest teen-travelers, and now it's time for Marriott Hotels in Australia to make them feel right at home with a dedicated concierge suited for their tastes.

The entire portfolio of Aussie Marriotts will be recruiting their youngest concierges in the hopes of creating a hotel stay that any teeny-bopper will enjoy. These won't be your traditional hotel-helpers that sit behind a desk and make dinner reservations for you, these are virtual concierges that can be reached on--what else?--social media.

Properties in Sydney, Melbourne, Brisbane, and the Gold Coast will call upon the teen experts to create original content and compile the best of social media in city-guides that are geared towards visiting teens. These "hot cool tips" will then be passed along to the guests, hopefully, eliminating a nightmare argument with their parents when the inevitable "what do you want to do?" question gets asked. We wonder if parents can tailor-fit the recommendations prior to check-in?

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ZOMG! NYC Thompson Hotels Have Food Truck Concierges

October 16, 2012 at 1:16 PM | by | Comments (0)

We don’t know anyone not mildly obsessed with food trucks, so this bit of news made us grin with greedy pleasure. Thompson Hotels’ New York properties have a dedicated Food Truck Concierge!

Just let that one sink in for a sec...OK? You ready?

Here’s the deal, this person’s job is to help guests find their favorite food truck without the agony and wails of “For the love of Lucifer, where is the Grilled Cheese Truck today?” Because we’ve all been there, in whatever city that has these culinary mobile kingdoms. We can never find them, we’re Tweeting like a mofo looking for their location, or dammit Jim, we just missed ‘em.

That’s why we think the Thompson Food Truck Concierge is flaming genius. Let's explain the concept.

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Skip Security Lines Using the Mark Hotel's Airport Concierge

Go To The Hotel's Web 
  Site Where: 25 East 77th Street [map], New York, NY, United States, 10075
September 25, 2012 at 9:46 AM | by | Comments (0)

Tired of waiting in line at the airport, en route to your hotel?

Good thing the folks at The Mark have taken the initiative to start providing a dedicated airport concierge to help guests navigate the unsavory experience of landing in—and departing from—JFK, La Guardia and Newark.

From the moment they arrive, guests will be greeted at the gate, escorted through immigration, assisted with luggage, and whisked off to a waiting car. Not bad! Kind of makes us think of the way celebs get to travel, minus all the paparazzi.

Though if you assumed the VIP service came gratis, think again. The hotel is currently charging $400 per couple, though the good news is you don't need to go crazy planning ahead. If the need arises, simply call the hotel on the day of your flight, and they'll arrange for an airport concierge to be there waiting.

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Exactly What Does the Art Concierge at The Hazelton Hotel Do?

Go To The Hotel's Web 
  Site Where: 118 Yorkville Avenue, Toronto, Ontario, Canada
July 13, 2012 at 9:01 AM | by | Comments (0)


[Photo: The Hazelton Hotel / Cynthia Chapman artist]

The Hazelton Hotel in Toronto has an impressive contemporary art collection. So impressive, in fact, that the hotel was receiving inquiries from guests about it. Now what to do if you’re a hotel that prides itself on exceptional service and wants to fulfill a guest’s quest for art knowledge? You hire an art expert to satisfy the need.

The hotel’s art concierge is available through live chat to not only answer any questions you may have about the hotel’s extensive art collection, but to also offer insight into the many art dealers and galleries found in the Yorkville region where The Hazelton is located.

If you’re truly art hungry, you can meet the art concierge in person via an appointment to find out, say, what a particular artist was thinking when he or she painted the particular piece that’s hanging in your room, or to get the inside scoop on the happenings in the art world in one of Canada’s cultural centers.

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The Concierge at the Ritz-Carlton in Marina del Rey is That Trustworthy

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  Site Where: 4375 Admiralty Way [map], Marina del Rey, CA, United States, 90292
April 25, 2012 at 4:32 PM | by | Comments (0)

Have you ever flirted with a hotel concierge? In our series, Concierge Interviews, HotelChatter goes behind the Front Desk and gets chummy with the men—and women—whose job it is to never say no. Filmed inside various lobbies, courtyards, and bar lounges, each video will offer a glimpse into the world of hotels from the people who know them best. Got a burning question you'd like us to ask? Or have someone in mind for us to interview? Email us your requests!

When people think of visiting Los Angeles, they think of the Hollywood sign, Rodeo Drive, the Santa Monica Pier, the Kardashians and wherever Lindsay Lohan has gotten into her latest mess. But just below the hipster corral of Venice Beach is Marina del Rey, which is an actual marina with real boats and yachts. And the Ritz-Carlton Marina del Rey is right on the waterfront near all the action. Need proof? Check out this view from one of the guest rooms.

Concierge Amanda Kinsley, who's been at the hotel for 11 years, gives us the lowdown on the property, her craziest request so far (it involved moving a college student into the dorms), her suggestions for approaching the concierge and why Marina del Rey should be the respite from your Hollywood tour. And...action!

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The Claremont Hotel's Concierge Dishes on The Bay Area Scene

Go To The Hotel's Web 
  Site Where: 41 Tunnel Road [map], Berkeley, CA, United States, 94705
April 18, 2012 at 7:19 PM | by | Comment (1)

Have you ever flirted with a hotel concierge? In our series, Concierge Interviews, HotelChatter goes behind the Front Desk and gets chummy with the men—and women—whose job it is to never say no. Filmed inside various lobbies, courtyards, and bar lounges, each video will offer a glimpse into the world of hotels from the people who know them best. Got a burning question you'd like us to ask? Or have someone in mind for us to interview? Email us your requests!

Today we've got a special video from at the Claremont Hotel Club and Spa just across the bay from San Francisco in Berkeley, Calif. Chief concierge Jennifer Cirelli has been at the hotel for 26 years and of course, she has some great recommendations for things to do at the hotel but also some choice picks for where to nosh outside the hotel.

Don't worry, tipping her in pastries is not mandatory. (Watch the video to see what we're talking about.)

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Top 10 Reasons to Date a Concierge

April 2, 2012 at 11:06 AM | by | Comments (0)

Spring is in the air and the warm weather might have you contemplating a spring fling (the one-night stand from Spring Break doesn't count). If this is you, consider doing it with a Concierge. And here to give us 10 Reasons to Date a Concierge is our favorite anonymous concierge, @ConciergeCorner.

Dating anyone can have certain benefits but a concierge comes with a slew of perks and pluses:

1. Hotel rooms are rarely an issue...anywhere. Even if the concierge in question does not have a property or portfolio property where you’re going, chances are a hospitality contact can hook it up.

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Need Somewhere Pet-Friendly? Email Penny, the Nolitan's German Shepherd

Go To The Hotel's Web 
  Site Where: 30 Kenmare Street [map], New York, NY, United States, 10012
February 16, 2012 at 10:20 AM | by | Comments (0)

The Nolitan General Manager, Patrik Horstmann

Have you ever flirted with a hotel concierge? In our series, Concierge Interviews, HotelChatter goes behind the Front Desk and gets chummy with the men—and women—whose job it is to never say no. Filmed inside various lobbies, courtyards, and bar lounges, each video will offer a glimpse into the world of hotels from the people who know them best. Got a burning question you'd like us to ask? Or have someone in mind for us to interview? Email us your requests!

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The Opus Hotel Has Been Hit by The Cupid Concierge

Go To The Hotel's Web 
  Site Where: 322 Davie St, Vancouver, BC, Canada
February 9, 2012 at 2:11 PM | by | Comments (0)

V-Day is now less than a week away and if you've planned on doing a romantical weekend in Vancouver with your honey but are clueless on everything else, then you should probably book a room at the OPUS Hotel where there's now a Cupid Concierge on staff. The cupid concierge even has their own email! (Cupid@OpusHotel.com)

This specialty concierge of love is a part of the hotel's Exclusively Yours romance package which has the standard love weekend amenities of bubbly at check-in, more bubbly in the guestroom, fresh flowers, breakfast in bed and a late check-out. The concierge will also set up a framed photo of you and your lovah along with a love note when you arrive in the room.

If you need help planning something a little more extravagant, the Cupid Concierge is the one to call whether it's to arrange a romantic experience about town, craft a handwritten love sonnet or plan a gourmet picnic with wine selected by a private sommelier.

The package starts at $295 a night (not including any costs associated with other romantic activities) and is available throughout the rest of the year. So any day can be V-Day at the Opus Vancouver.

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The Concierge at Mr. C Does More Than Just Texting, Way More

Go To The Hotel's Web 
  Site Where: 1224 Beverwil Dr [map], Los Angeles, CA, United States, 90035
January 23, 2012 at 2:05 PM | by | Comment (1)

Last week, we featured the concierge from the Mr. C Hotel in Los Angeles because we loved how he was texting with hotel guests. Venicio "Choy" Flores tells us that being available by text is just one of the many ways he's able to serve guests, even when he's technically off the clock:

They can call me anytime they need anything. I have gotten calls at 2am after work or on my day off and I and my colleagues have taken care of their questions or requests. So we at Mr C are truly 24 hours. We don't stop just because our shift ends.

And should you ever want a plane to Las Vegas at the last-minute, Choy could probably make that happen because he's done it before. Here he tells us the story of his craziest request and what he charged for it. (Hint: You can afford it!)