Tag: Concierges
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ZOMG! NYC Thompson Hotels Have Food Truck Concierges
We don’t know anyone not mildly obsessed with food trucks, so this bit of news made us grin with greedy pleasure. Thompson Hotels’ New York properties have a dedicated Food Truck Concierge!
Just let that one sink in for a sec...OK? You ready?
Here’s the deal, this person’s job is to help guests find their favorite food truck without the agony and wails of “For the love of Lucifer, where is the Grilled Cheese Truck today?” Because we’ve all been there, in whatever city that has these culinary mobile kingdoms. We can never find them, we’re Tweeting like a mofo looking for their location, or dammit Jim, we just missed ‘em.
That’s why we think the Thompson Food Truck Concierge is flaming genius. Let's explain the concept.
Concierges / Cool Hotel Jobs / Manhattan Hotels / Airport Hotels / Hotel Amenities / → All Tags
Skip Security Lines Using the Mark Hotel's Airport Concierge
Tired of waiting in line at the airport, en route to your hotel?
Good thing the folks at The Mark have taken the initiative to start providing a dedicated airport concierge to help guests navigate the unsavory experience of landing in—and departing from—JFK, La Guardia and Newark.
From the moment they arrive, guests will be greeted at the gate, escorted through immigration, assisted with luggage, and whisked off to a waiting car. Not bad! Kind of makes us think of the way celebs get to travel, minus all the paparazzi.
Though if you assumed the VIP service came gratis, think again. The hotel is currently charging $400 per couple, though the good news is you don't need to go crazy planning ahead. If the need arises, simply call the hotel on the day of your flight, and they'll arrange for an airport concierge to be there waiting.
For the Sake of Hotel Art / Concierges / Toronto Hotels / Art Concierges / → All Tags
Exactly What Does the Art Concierge at The Hazelton Hotel Do?
[Photo: The Hazelton Hotel / Cynthia Chapman artist]
The Hazelton Hotel in Toronto has an impressive contemporary art collection. So impressive, in fact, that the hotel was receiving inquiries from guests about it. Now what to do if you’re a hotel that prides itself on exceptional service and wants to fulfill a guest’s quest for art knowledge? You hire an art expert to satisfy the need.
The hotel’s art concierge is available through live chat to not only answer any questions you may have about the hotel’s extensive art collection, but to also offer insight into the many art dealers and galleries found in the Yorkville region where The Hazelton is located.
If you’re truly art hungry, you can meet the art concierge in person via an appointment to find out, say, what a particular artist was thinking when he or she painted the particular piece that’s hanging in your room, or to get the inside scoop on the happenings in the art world in one of Canada’s cultural centers.
Concierges / Video / Ritz-Carlton Hotels / Marina Del Rey Hotels / Los Angeles Hotels / → All Tags
The Concierge at the Ritz-Carlton in Marina del Rey is That Trustworthy
Have you ever flirted with a hotel concierge? In our series, Concierge Interviews, HotelChatter goes behind the Front Desk and gets chummy with the men—and women—whose job it is to never say no. Filmed inside various lobbies, courtyards, and bar lounges, each video will offer a glimpse into the world of hotels from the people who know them best. Got a burning question you'd like us to ask? Or have someone in mind for us to interview? Email us your requests!
When people think of visiting Los Angeles, they think of the Hollywood sign, Rodeo Drive, the Santa Monica Pier, the Kardashians and wherever Lindsay Lohan has gotten into her latest mess. But just below the hipster corral of Venice Beach is Marina del Rey, which is an actual marina with real boats and yachts. And the Ritz-Carlton Marina del Rey is right on the waterfront near all the action. Need proof? Check out this view from one of the guest rooms.
Concierge Amanda Kinsley, who's been at the hotel for 11 years, gives us the lowdown on the property, her craziest request so far (it involved moving a college student into the dorms), her suggestions for approaching the concierge and why Marina del Rey should be the respite from your Hollywood tour. And...action!
Concierges / Concierge Interviews / Berkeley Hotels / Bay Area Hotels / Historic Hotels / → All Tags
The Claremont Hotel's Concierge Dishes on The Bay Area Scene
Have you ever flirted with a hotel concierge? In our series, Concierge Interviews, HotelChatter goes behind the Front Desk and gets chummy with the men—and women—whose job it is to never say no. Filmed inside various lobbies, courtyards, and bar lounges, each video will offer a glimpse into the world of hotels from the people who know them best. Got a burning question you'd like us to ask? Or have someone in mind for us to interview? Email us your requests!
Today we've got a special video from at the Claremont Hotel Club and Spa just across the bay from San Francisco in Berkeley, Calif. Chief concierge Jennifer Cirelli has been at the hotel for 26 years and of course, she has some great recommendations for things to do at the hotel but also some choice picks for where to nosh outside the hotel.
Don't worry, tipping her in pastries is not mandatory. (Watch the video to see what we're talking about.)
Concierges / Concierge Corner / Hotel Love / Hotel Employees / → All Tags
Top 10 Reasons to Date a Concierge
Spring is in the air and the warm weather might have you contemplating a spring fling (the one-night stand from Spring Break doesn't count). If this is you, consider doing it with a Concierge. And here to give us 10 Reasons to Date a Concierge is our favorite anonymous concierge, @ConciergeCorner.
Dating anyone can have certain benefits but a concierge comes with a slew of perks and pluses:
1. Hotel rooms are rarely an issue...anywhere. Even if the concierge in question does not have a property or portfolio property where you’re going, chances are a hospitality contact can hook it up.
Concierge Interviews / Manhattan Hotels / Pet Hotels / Concierges / → All Tags
Need Somewhere Pet-Friendly? Email Penny, the Nolitan's German Shepherd
The Nolitan General Manager, Patrik Horstmann
Have you ever flirted with a hotel concierge? In our series, Concierge Interviews, HotelChatter goes behind the Front Desk and gets chummy with the men—and women—whose job it is to never say no. Filmed inside various lobbies, courtyards, and bar lounges, each video will offer a glimpse into the world of hotels from the people who know them best. Got a burning question you'd like us to ask? Or have someone in mind for us to interview? Email us your requests!
Valentine's Day Hotels / Concierges / Vancouver Hotels / Opus Hotels / Hotel Services / → All Tags
The Opus Hotel Has Been Hit by The Cupid Concierge
V-Day is now less than a week away and if you've planned on doing a romantical weekend in Vancouver with your honey but are clueless on everything else, then you should probably book a room at the OPUS Hotel where there's now a Cupid Concierge on staff. The cupid concierge even has their own email! (Cupid@OpusHotel.com)
This specialty concierge of love is a part of the hotel's Exclusively Yours romance package which has the standard love weekend amenities of bubbly at check-in, more bubbly in the guestroom, fresh flowers, breakfast in bed and a late check-out. The concierge will also set up a framed photo of you and your lovah along with a love note when you arrive in the room.
If you need help planning something a little more extravagant, the Cupid Concierge is the one to call whether it's to arrange a romantic experience about town, craft a handwritten love sonnet or plan a gourmet picnic with wine selected by a private sommelier.
The package starts at $295 a night (not including any costs associated with other romantic activities) and is available throughout the rest of the year. So any day can be V-Day at the Opus Vancouver.
Concierge Interviews / Concierges / Mr C Hotels / Los Angeles Hotels / → All Tags
The Concierge at Mr. C Does More Than Just Texting, Way More
Last week, we featured the concierge from the Mr. C Hotel in Los Angeles because we loved how he was texting with hotel guests. Venicio "Choy" Flores tells us that being available by text is just one of the many ways he's able to serve guests, even when he's technically off the clock:
They can call me anytime they need anything. I have gotten calls at 2am after work or on my day off and I and my colleagues have taken care of their questions or requests. So we at Mr C are truly 24 hours. We don't stop just because our shift ends.
And should you ever want a plane to Las Vegas at the last-minute, Choy could probably make that happen because he's done it before. Here he tells us the story of his craziest request and what he charged for it. (Hint: You can afford it!)
Concierges / Hotel Technology / Texting / Los Angeles Hotels / → All Tags
The Concierge Will Text You Now at the Mr. C Hotel
Texting is so mainstream that even your parents (and maybe even your grandparents) are doing it. But have you ever texted with a hotel concierge before?
We haven't and we didn't even think that was an option until we met Venicio "Choy" Flores, the head concierge at the Mr. C Hotel in Los Angeles. During our interview with Choy (which we'll show next week), he let us know that he is available by text for guests anytime they need him. He even showed us a little correspondence with one guest (below) who was beyond pleased with Choy's honeymoon surprise for the guest and his wife.
Now, we're not saying you should eliminate human interaction entirely when dealing with concierges but the option of texting is a lot easier than having to keep stopping by the desk. Are we right? Let us know if you've texted a concierge before in comments below!!
Stay tuned next week for when Choy tells us what is the craziest request he's ever fielded!
Cool Hotel Jobs / Legoland Hotels / Concierges / Hotel News / → All Tags
Now Even Kids Can Apply for a Cool Hotel Job as a Junior Concierge at the Legoland Hotel
There's only about two more months until the new Legoland Hotel opens at the LEGOLAND UK but their hiring plans are already in full swing. Yet there's one unusual position that stands out--that of Junior Concierge.
The hotel is putting together a team of six boys and girls, ages 8 to 12, who will help young hotel guests to decide what to do at the park. Aside from getting to wear a funny costume, er, uniform, and to talk at length about their favorite things at Legoland, these junior concierges will get some killer employment perks: The NY Daily News reports:
Each concierge will receive a free weekend with their family over their tenure, the park says, which includes a stay in a Lego-themed room, two days in the park and plenty of Lego to play with.
And we're guessing they will only have to work when school's not in session.
Concierges / Concierge Corner / Tips / → All Tags
7 Tips to Remember When Staying in a Hotel for the Holidays from Concierge Corner
The holidays are over, well nearly, we've still got 2012 to ring in but already we've got a post-mortem of the 2011 holiday season from our favorite concierge, @ConciergeCorner.
1. On Shipping gifts: I will be happy to map out, recommend and even drive you to purchase gifts, but shipping and tipping, that’s on you.
2. Keep complaints to a minimum: You are visiting family but I’m away from mine, at work. Have a heart and don’t complain about the low floor of your third party booked room, thanks.
3. Restaurant reservations on Christmas Eve are tough: It’s Christmas Eve and for some reason you are under the impression that you are getting a table at the popular family owned Italian eatery. Sorry, not happening. Mr. Lucco is with his family but I’m sure Red Dragon Asian eatery has availability.
