Tag: Concierges View All Tags
Tags: YouTube / Marriott Hotels / San Juan Hotels / Concierges / → All Tags
The San Juan Marriott's You Tube Concierge Makes Virtual Bragging Easy
Every time we go away, we feel pangs of guilt if we don’t bring back souvenirs for our nearest and dearest; especially, our beloved dog-sitter. As a carry-on only kinda gal, it can get burdensome, and many times we cop out with a 25¢ cookie cutter postcard with an impersonal message.
Well, the San Juan Marriott Resort & Stellaris Casino just launched a very cool (and complimentary) service that lets guests send a virtual shout out to the folks at home, and avoid the whole issue of having to schlep a bunch of useless tsotchkes. Plus think of all the money you’ll save on ever-increasing postage prices if you’re a postcard kinda person.
Tags: Times Square Hotels / Concierges / Broadway Tickets / → All Tags
Overheard in the Lobby: Can The Concierge Get Broadway Tickets?
A couple approaches the concierge of Night Hotel looking for Broadway tickets for the following night. The conversation went something like this:
Couple Guy: We want to see Billy Elliott tomorrow night.
Concierge: That show is sold out. I can get you tickets, but they will be over $200 a piece, maybe $250
Couple Guy: $250? That is way too much money. Why are they so much?
Concierge: Like I said, it is sold out -- every night. However, we go through ticket brokers and can get you seats, but it will cost more.
Couple Guy: Ok fine, what about if we go see Chicago?
Concierge: That would be easier, but you are still looking at around $200 if you go through the hotel.
Couple Guy: But it isn't even sold out?
Couple Girl: Let's just line up at TKTS tomorrow and take our chances -- half price face value I think
Concierge: Yes, she is right, that is probably your best bet.
Lessons Learned:
Hotel concierges mark up their ticket prices and not only pass the broker costs on to you, but more than likely the hotel gets a cut of the mark up as well. Oh, and Billy Elliott is way more popular than Chicago.
Tags: Four Seasons Hotels / Concierges / Hotel Rumors / → All Tags
Whispers of Change Behind The Four Seasons Concierge Desk Remain
There is still something afoot with the concierges at Four Seasons Hotels. A rep has assured us they are not phasing out their concierge service and all guests staying at a Four Seasons hotel will have a qualified concierge at their beck and call. But we're still getting reports of some personnel shifts behind the concierge desk. A tipster writes in:
As a person from the Concierge community in the Bay Area... Here's what I know. The FS laid off it's Chef Concierge (member of Les Clefs d'Or) worked for them for over 20 years. They merged the remaining Concierge to the Front Desk as Front Desk Agents. They either took a $3 an hour paycut or got a pay out to leave the company. All but 2 took the package. Four Seasons San Francisco can no longer have Les Clef d'Or members at that hotel because to be a member your title must say Concierge.
Tags: Sheraton Hotels / San Diego Hotels / Concierges / Expedia / → All Tags
Sheraton San Diego Launches Super-Concierge Service
Nothing’s worse than a front desk staffer — or worse, a concierge — who’s not helpful or even very knowledgeable. (Well, OK, plenty of hotel crimes are worse, but it’s a bummer just the same.)
Guests at the Sheraton San Diego Hotel & Marina needn’t worry over such a fate. The hotel recently inaugurated the Expedia Local Expert program, an upgraded concierge service that gives guests direct access to tickets to 90-plus activities, attractions, tours, dinner reservations, and more in the area. It’s the first ELE desk for both San Diego and the Sheraton brand, though the program is already in place in many high-end hotels and resorts in Hawaii, Orlando, Mexico, Las Vegas, and San Francisco.
Tags: Concierges / Mexico Hotels / Romantic Hotels / Hotel Proposal Packages / Jennifer Aniston / → All Tags
This Engagement Concierge Will Be The Romantic You Could Never Be
Perpetually single gal, Jennifer Aniston, cast in post Brad Pitt years as the lonely and unlucky in love gal by media and her reps, might want to consider the Creative Engagement Services that Mexico's Marquis Los Cabos Resort offers the next time she's frolicking on the beach with on again-off again/"is it for show?" beau John Mayer.
Instead of waiting for Mayer to pen poetic lyrics and croon her a private song, Miss Aniston doesn't have to be traditional to get what she wants. She can spend some of those millions on her new bestie - an Engagement Concierge - who aims to "help hopeful fiances count the ways to propose." That's right. Hotels even want to take care of your marriage proposals now.
Tags: Concierges / Manhattan Hotels / Romance Packages / Romantic Hotels / → All Tags
Ordering Up Some Love On The Avenue
“When men attempt bold gestures, generally it's considered romantic. When women do it, it's often considered desperate or psycho,” Le Carrie years ago said.
That Carrie Bradshaw quest to fall in love and have the story-book perfect romance play out in Central Park still exists within even the most romantically jaded of women. (Yes, Sex and the City is long over and passe, but this HotelChatterer finally saw the flick so please, bare with.) Manhattan's Upper West Side spot On the Ave Hotel takes the quintessential cheese factor and dolls it up for a romantic getaway for you and your Big by offering you the faboo services of the OTA Romance Concierge.
Tags: Concierges / Ski Hotels / Hotel Packages / → All Tags
Skiing Elevated to New Luxe Levels at Three Forks Ranch
We’re hardly outdoor adventurers (hello, room service), but every so often a lodge makes us want to reconnect with our deeply repressed explorers within. Especially when a hotel makes the great outdoors sound oh-so luxurious.
Three Forks Ranch has done just that, recently unveiling “the world’s only five-billion star” (their words, not ours) concierge alpine skiing program to coincide with its inaugural winter season. The lodge is actually a working cattle ranch (!) in Savery, Wyoming, perched along the Colorado border. And starting Dec. 15, guests will be guided through nearby Steamboat Springs's best trails by a personal skiing guide.
Tags: The Office / Concierges / TV Set Hotels / → All Tags
Michael Scott Gives Us The Definition of a Concierge
It took us a few days to get around to it but we finally watched last week's episode of The Office the other night and what a treat it was. Aside from being one of the best episodes of the past two seasons, it also dealt with a business trip. Meaning Michael, Andy and Oscar flew to Winnipeg and stayed in a hotel.
While we don't know which hotel in Winnipeg they hit up, we do know that Michael gave the best definition ever of a concierge:
A concierge is the Winnipeg equivalent of a geisha. This is a woman who has been trained in the fine art of fanciness and pleasure. And when you meet one, it is intoxicating. Just what the doctor ordered.
Tags: Westin Hotels / Concierges / Running Concierges / Hotel Services / Hotel Fitness / → All Tags
Shopping Concierges Are So Yesterday, Try a Running Concierge Instead
Westin Hotels have long been touting their area jogging maps, designed by the editors of Runner's World Magazine, for quite some time now.
The maps, which can be downloaded from an individual Westin hotel's website, outline a three-mile and a five-mile route, both of which typically begin at the door of that Westin. So those of us who want to work out without being trapped in a fitness center like a hamster in a cage can do so without worrying about the unknowns of unfamiliar terrain.
Plus, beneath the map, there are usually local running tips that can include the name and phone number of a local runner's shop (only too handy when we've forgotten to pack some of our gear) as well as contact info for a local running club, for anyone interested in finding a training partner while staying at the hotel.
But the reality is, we're really kind of nerdy when it comes to running, and so although the map is a nice touch, we were giddy to learn that some Westin hotels also have Running Concierges, as part of the runWestin program.
Tags: Park Hyatt Hotels / Kelly Klein / Hotel Ads / Concierges / Hotel News / → All Tags
Park Hyatt Brings in Fashion for "Luxury is Personal" Campaign
While Calvin Klein celebrates his 40th Anniversary in Fashion by temporarily taking over a piece of New York's High Line park, his ex-wife Kelly Klein is busy claiming pages in the top magazines for herself.
Kelly, a noted photographer who happens to also be dating Sean Avery, is heading up Park Hyatt's $3 million ad campaign entitled, "Luxury is Personal."
Promoting the chain's high-gloss reputation and tailored services, Kelly's images should be predictably downtown chic. The image above, however, looks a bit Holly Go-Lightly rather than cosmopolitan woman, and the fine print says: "One valet who greeted her by name. One impossible to find book. Found. One in-suite massage and facial. One business (guilty pleasure) trip."
With Park Hyatt rates averaging $630 and the economy as it is, even a single night's stay has the potential to make you feel very guilty, so why not give the Park Hyatt your dirty work? We have been looking for the script of "Love's Labour's Won" for awhile now; where's a Park Hyatt concierge when we need one?
Tags: Hotel News Briefs / Small Hotel Rooms / DNC Hotels / Concierges / → All Tags
Hotel News Briefs :: Would You Spend a Night in a Pipe Hotel?
There's tons of hotel news flying around this week and we don't have time to give each and every story the love and attention it may deserve, so you will have to settle for some news briefs.
· Teeny Tiny Hotel Rooms: NYC is notorious for having small hotel rooms but these hotels beat 'em all! [Web Urbanist]
· Orbitz Hands Out "Best in Stay" Awards:Taking its name from the dog shows, Orbitz rounds up their top hotel based on reviews by the guests. [Fox Biz]
· Drama in the DNC: In-fighting in the Democratic party forced DC delegates to switch hotels. [WaPo]
· Keeping in Touch with the Koncierges: Peter Greenberg reports that hotel concierges are going mobile. [Peter Greenberg]
Tags: Mariott Hotels / Paris Hotels / Concierges / → All Tags
The Concierge at the Marriot Champs Elysees May Have Trouble Directing You to the American Embassy
Picture this: A hotel guest, sleepless after a night spent at the posh Marriot Champs Elysees, asks the concierge for help getting an emergency passport.
She is without hair product or makeup, sports a blotchy face swollen from tears, and is wearing the clothes she went out in last night. Long story short: her purse--ok, fine--our purse containing the key to our rental apartment, cell phone, money and credit cards -- and th all-important passport -- was stolen the night before.
Also, it was just two nights before we were flying home.
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