Tag: Concierge Interviews

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Dishing On Dining Rooms and Disney Characters at Oceana Santa Monica

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  Site Where: 849 Ocean Ave [map], Santa Monica, CA, United States, 90403
April 24, 2013 at 9:17 AM | by | Comments (0)

Oceana Santa Monica General Manager, Christoph Moje

Have you ever flirted with a hotel concierge? In our series, Concierge Interviews, HotelChatter goes behind the Front Desk and gets chummy with the men—and women—whose job it is to never say no. Got a burning question you'd like us to ask? Or have someone in mind for us to interview? Email us your requests!

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The Sanctuary Hotel Will Pretty Much Do Anything You Want (Except Re-Paint Your Room)

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  Site Where: 132 W 47th St [map], New York, NY, United States, 10036
May 3, 2012 at 9:01 AM | by | Comments (0)

The Sanctuary Hotel S.T.A.R. Experience Manager, Brandon McMillen

Have you ever flirted with a hotel concierge? In our series, Concierge Interviews, HotelChatter goes behind the Front Desk and gets chummy with the men—and women—whose job it is to never say no. Filmed inside various lobbies, courtyards, and bar lounges, each video will offer a glimpse into the world of hotels from the people who know them best. Got a burning question you'd like us to ask? Or have someone in mind for us to interview? Email us your requests!

Today, we've got an exclusive chat with one of The Sanctuary Hotel's concierges—or as they call them, "S.T.A.R. Experience Managers," a team of individuals who are in touch with guests from the moment they actually book their room. From schmoozing during breakfast to helping guests check off everything on their NYC to do lists, the S.T.A.R. experience is like having your own personal, human Siri. Minus all the witty comebacks.

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The Concierge at the Ritz-Carlton in Marina del Rey is That Trustworthy

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  Site Where: 4375 Admiralty Way [map], Marina del Rey, CA, United States, 90292
April 25, 2012 at 4:32 PM | by | Comments (0)

Have you ever flirted with a hotel concierge? In our series, Concierge Interviews, HotelChatter goes behind the Front Desk and gets chummy with the men—and women—whose job it is to never say no. Filmed inside various lobbies, courtyards, and bar lounges, each video will offer a glimpse into the world of hotels from the people who know them best. Got a burning question you'd like us to ask? Or have someone in mind for us to interview? Email us your requests!

When people think of visiting Los Angeles, they think of the Hollywood sign, Rodeo Drive, the Santa Monica Pier, the Kardashians and wherever Lindsay Lohan has gotten into her latest mess. But just below the hipster corral of Venice Beach is Marina del Rey, which is an actual marina with real boats and yachts. And the Ritz-Carlton Marina del Rey is right on the waterfront near all the action. Need proof? Check out this view from one of the guest rooms.

Concierge Amanda Kinsley, who's been at the hotel for 11 years, gives us the lowdown on the property, her craziest request so far (it involved moving a college student into the dorms), her suggestions for approaching the concierge and why Marina del Rey should be the respite from your Hollywood tour. And...action!

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The Claremont Hotel's Concierge Dishes on The Bay Area Scene

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  Site Where: 41 Tunnel Road [map], Berkeley, CA, United States, 94705
April 18, 2012 at 7:19 PM | by | Comment (1)

Have you ever flirted with a hotel concierge? In our series, Concierge Interviews, HotelChatter goes behind the Front Desk and gets chummy with the men—and women—whose job it is to never say no. Filmed inside various lobbies, courtyards, and bar lounges, each video will offer a glimpse into the world of hotels from the people who know them best. Got a burning question you'd like us to ask? Or have someone in mind for us to interview? Email us your requests!

Today we've got a special video from at the Claremont Hotel Club and Spa just across the bay from San Francisco in Berkeley, Calif. Chief concierge Jennifer Cirelli has been at the hotel for 26 years and of course, she has some great recommendations for things to do at the hotel but also some choice picks for where to nosh outside the hotel.

Don't worry, tipping her in pastries is not mandatory. (Watch the video to see what we're talking about.)

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The Sleep Concierge At The Benjamin Shows Off Her Favorite Pillows

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  Site Where: 125 EAST 50TH STREET [map], New York, NY, United States, 10022
March 8, 2012 at 9:30 AM | by | Comments (2)

The Benjamin Sleep Concierge, Anya Orlanska

Have you ever flirted with a hotel concierge? In our series, Concierge Interviews, HotelChatter goes behind the Front Desk and gets chummy with the men—and women—whose job it is to never say no. Filmed inside various lobbies, courtyards, and bar lounges, each video will offer a glimpse into the world of hotels from the people who know them best. Got a burning question you'd like us to ask? Or have someone in mind for us to interview? Email us your requests!

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Need Somewhere Pet-Friendly? Email Penny, the Nolitan's German Shepherd

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  Site Where: 30 Kenmare Street [map], New York, NY, United States, 10012
February 16, 2012 at 10:20 AM | by | Comments (0)

The Nolitan General Manager, Patrik Horstmann

Have you ever flirted with a hotel concierge? In our series, Concierge Interviews, HotelChatter goes behind the Front Desk and gets chummy with the men—and women—whose job it is to never say no. Filmed inside various lobbies, courtyards, and bar lounges, each video will offer a glimpse into the world of hotels from the people who know them best. Got a burning question you'd like us to ask? Or have someone in mind for us to interview? Email us your requests!

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The Concierge at Mr. C Does More Than Just Texting, Way More

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  Site Where: 1224 Beverwil Dr [map], Los Angeles, CA, United States, 90035
January 23, 2012 at 2:05 PM | by | Comment (1)

Last week, we featured the concierge from the Mr. C Hotel in Los Angeles because we loved how he was texting with hotel guests. Venicio "Choy" Flores tells us that being available by text is just one of the many ways he's able to serve guests, even when he's technically off the clock:

They can call me anytime they need anything. I have gotten calls at 2am after work or on my day off and I and my colleagues have taken care of their questions or requests. So we at Mr C are truly 24 hours. We don't stop just because our shift ends.

And should you ever want a plane to Las Vegas at the last-minute, Choy could probably make that happen because he's done it before. Here he tells us the story of his craziest request and what he charged for it. (Hint: You can afford it!)

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The Michelangelo Will Offer Theater Recommendations, And Then Spoil the Ending (If You Ask)

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  Site Where: 152 W 51st St [map], New York, NY, United States, 10019
January 12, 2012 at 9:30 AM | by | Comments (0)

The Michelangelo Concierge, James Jolis

Have you ever flirted with a hotel concierge? In our series, Concierge Interviews, HotelChatter goes behind the Front Desk and gets chummy with the men—and women—whose job it is to never say no. Filmed inside various lobbies, courtyards, and bar lounges, each video will offer a glimpse into the world of hotels from the people who know them best. Got a burning question you'd like us to ask? Or have someone in mind for us to interview? Email us your requests!

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Best Video of 2011: The Designated Room Number Rememberers at Andaz Wall Street

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  Site Where: 75 Wall Street [map], New York, NY, United States, 10005
December 30, 2011 at 2:00 PM | by | Comments (0)

It's what you've been waiting all year for--The 2011 HotelChatter Awards! We'll be bringing you the best and worst of the year all day today and part of tomorrow. Agree or disagree with our picks? Air your thoughts in the comments below.

This year, we tried something a little different with our video tours, opting for more face time with hotel concierges and other staff members—in addition to the usual room inspections, bathroom tours, and otherwise. And we guess you could say we had some fun along the way...

Possibly the most entertaining of the interviews was with Assistant Front of House Manager at Andaz Wall Street, Michael Stevens. Michael opened up to us about a "lively" wedding group that had passed through earlier that weekend, and who took up 50 rooms, then got so drunk they all forgot their room numbers! But as nightmarish as it sounds, Michael's team apparently handled the situation with tact and aplomb—and lived to tell about it the following day.

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The Devil Is In The Details At Gramercy Park Hotel

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  Site Where: 2 Lexington Avenue [map], New York, NY, United States, 10010
November 22, 2011 at 9:15 AM | by | Comments (0)

Gramercy Park Hotel General Manager, Elizabeth Mao

Have you ever flirted with a hotel concierge? In our series, Concierge Interviews, HotelChatter goes behind the Front Desk and gets chummy with the men—and women—whose job it is to never say no. Filmed inside various lobbies, courtyards, and bar lounges, each video will offer a glimpse into the world of hotels from the people who know them best. Got a burning question you'd like us to ask? Or have someone in mind for us to interview? Email us your requests!

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You Better Hope This Concierge Doesn't Turn Up At Your Hotel

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  Site Where: 25 East 77th Street [map], New York, NY, United States, 10075-1711
October 26, 2011 at 9:30 AM | by | Comments (0)

The Mark New York Head Concierge, Isabelle Hogan

Have you ever flirted with a hotel concierge? In our newest series, Concierge Interviews, HotelChatter goes behind the Front Desk and gets chummy with the men—and women—whose job it is to never say no. Filmed inside various lobbies, courtyards, and bar lounges, each video will offer a glimpse into the world of hotels from the people who know them best. Got a burning question you'd like us to ask? Or have someone in mind for us to interview? Email us your requests!

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Aside From The Protests, Wall Street Still Has Plenty To Offer

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  Site Where: 75 Wall Street [map], New York, NY, United States, 10005
October 20, 2011 at 1:07 PM | by | Comments (0)

After everything we've been reading about Occupy Wall Street, we thought it might be good to hear from someone who actually lives or works there. And who better than Toni Hinterstoisser, GM of Andaz Wall Street—the only hotel actually located on Wall Street. Toni's been with the hotel since its opening in 2010, and is something of an expert on the hot button 'hood.

So, without further ado...