Tag: Concierge Interviews
View All TagsConcierge Interviews / Santa Monica Hotels / Los Angeles Hotels / → All Tags
Dishing On Dining Rooms and Disney Characters at Oceana Santa Monica
Oceana Santa Monica General Manager, Christoph Moje
Have you ever flirted with a hotel concierge? In our series, Concierge Interviews, HotelChatter goes behind the Front Desk and gets chummy with the men—and women—whose job it is to never say no. Got a burning question you'd like us to ask? Or have someone in mind for us to interview? Email us your requests!
Concierge Interviews / Hotel Concierges / Manhattan Hotels / Hotel Amenities / HotelChatter Interviews / → All Tags
The Sanctuary Hotel Will Pretty Much Do Anything You Want (Except Re-Paint Your Room)
The Sanctuary Hotel S.T.A.R. Experience Manager, Brandon McMillen
Have you ever flirted with a hotel concierge? In our series, Concierge Interviews, HotelChatter goes behind the Front Desk and gets chummy with the men—and women—whose job it is to never say no. Filmed inside various lobbies, courtyards, and bar lounges, each video will offer a glimpse into the world of hotels from the people who know them best. Got a burning question you'd like us to ask? Or have someone in mind for us to interview? Email us your requests!
Today, we've got an exclusive chat with one of The Sanctuary Hotel's concierges—or as they call them, "S.T.A.R. Experience Managers," a team of individuals who are in touch with guests from the moment they actually book their room. From schmoozing during breakfast to helping guests check off everything on their NYC to do lists, the S.T.A.R. experience is like having your own personal, human Siri. Minus all the witty comebacks.
Concierges / Concierge Interviews / Berkeley Hotels / Bay Area Hotels / Historic Hotels / → All Tags
The Claremont Hotel's Concierge Dishes on The Bay Area Scene
Have you ever flirted with a hotel concierge? In our series, Concierge Interviews, HotelChatter goes behind the Front Desk and gets chummy with the men—and women—whose job it is to never say no. Filmed inside various lobbies, courtyards, and bar lounges, each video will offer a glimpse into the world of hotels from the people who know them best. Got a burning question you'd like us to ask? Or have someone in mind for us to interview? Email us your requests!
Today we've got a special video from at the Claremont Hotel Club and Spa just across the bay from San Francisco in Berkeley, Calif. Chief concierge Jennifer Cirelli has been at the hotel for 26 years and of course, she has some great recommendations for things to do at the hotel but also some choice picks for where to nosh outside the hotel.
Don't worry, tipping her in pastries is not mandatory. (Watch the video to see what we're talking about.)
Concierge Interviews / Manhattan Hotels / Hotel Concierges / Hotel Beds / Hotel Pillows / → All Tags
The Sleep Concierge At The Benjamin Shows Off Her Favorite Pillows
The Benjamin Sleep Concierge, Anya Orlanska
Have you ever flirted with a hotel concierge? In our series, Concierge Interviews, HotelChatter goes behind the Front Desk and gets chummy with the men—and women—whose job it is to never say no. Filmed inside various lobbies, courtyards, and bar lounges, each video will offer a glimpse into the world of hotels from the people who know them best. Got a burning question you'd like us to ask? Or have someone in mind for us to interview? Email us your requests!
Concierge Interviews / Manhattan Hotels / Pet Hotels / Concierges / → All Tags
Need Somewhere Pet-Friendly? Email Penny, the Nolitan's German Shepherd
The Nolitan General Manager, Patrik Horstmann
Have you ever flirted with a hotel concierge? In our series, Concierge Interviews, HotelChatter goes behind the Front Desk and gets chummy with the men—and women—whose job it is to never say no. Filmed inside various lobbies, courtyards, and bar lounges, each video will offer a glimpse into the world of hotels from the people who know them best. Got a burning question you'd like us to ask? Or have someone in mind for us to interview? Email us your requests!
Concierge Interviews / Concierges / Mr C Hotels / Los Angeles Hotels / → All Tags
The Concierge at Mr. C Does More Than Just Texting, Way More
Last week, we featured the concierge from the Mr. C Hotel in Los Angeles because we loved how he was texting with hotel guests. Venicio "Choy" Flores tells us that being available by text is just one of the many ways he's able to serve guests, even when he's technically off the clock:
They can call me anytime they need anything. I have gotten calls at 2am after work or on my day off and I and my colleagues have taken care of their questions or requests. So we at Mr C are truly 24 hours. We don't stop just because our shift ends.
And should you ever want a plane to Las Vegas at the last-minute, Choy could probably make that happen because he's done it before. Here he tells us the story of his craziest request and what he charged for it. (Hint: You can afford it!)
Concierge Interviews / Hotel Video Tours / Hotel Concierges / Hotel Interviews / → All Tags
The Michelangelo Will Offer Theater Recommendations, And Then Spoil the Ending (If You Ask)
The Michelangelo Concierge, James Jolis
Have you ever flirted with a hotel concierge? In our series, Concierge Interviews, HotelChatter goes behind the Front Desk and gets chummy with the men—and women—whose job it is to never say no. Filmed inside various lobbies, courtyards, and bar lounges, each video will offer a glimpse into the world of hotels from the people who know them best. Got a burning question you'd like us to ask? Or have someone in mind for us to interview? Email us your requests!
HotelChatter 2011 Awards / Concierge Interviews / Hotel Video Tours / Manhattan Hotels / Andaz Hotels / Hotel Weddings / → All Tags
Best Video of 2011: The Designated Room Number Rememberers at Andaz Wall Street
It's what you've been waiting all year for--The 2011 HotelChatter Awards! We'll be bringing you the best and worst of the year all day today and part of tomorrow. Agree or disagree with our picks? Air your thoughts in the comments below.
This year, we tried something a little different with our video tours, opting for more face time with hotel concierges and other staff members—in addition to the usual room inspections, bathroom tours, and otherwise. And we guess you could say we had some fun along the way...
Possibly the most entertaining of the interviews was with Assistant Front of House Manager at Andaz Wall Street, Michael Stevens. Michael opened up to us about a "lively" wedding group that had passed through earlier that weekend, and who took up 50 rooms, then got so drunk they all forgot their room numbers! But as nightmarish as it sounds, Michael's team apparently handled the situation with tact and aplomb—and lived to tell about it the following day.
Concierge Interviews / Hotel Managers / Manhattan Hotels / Hotel Woes / Hotel Furniture / Hotel Design / → All Tags
The Devil Is In The Details At Gramercy Park Hotel
Gramercy Park Hotel General Manager, Elizabeth Mao
Have you ever flirted with a hotel concierge? In our series, Concierge Interviews, HotelChatter goes behind the Front Desk and gets chummy with the men—and women—whose job it is to never say no. Filmed inside various lobbies, courtyards, and bar lounges, each video will offer a glimpse into the world of hotels from the people who know them best. Got a burning question you'd like us to ask? Or have someone in mind for us to interview? Email us your requests!
Concierge Interviews / Concierges / Manhattan Hotels / → All Tags
You Better Hope This Concierge Doesn't Turn Up At Your Hotel
The Mark New York Head Concierge, Isabelle Hogan
Have you ever flirted with a hotel concierge? In our newest series, Concierge Interviews, HotelChatter goes behind the Front Desk and gets chummy with the men—and women—whose job it is to never say no. Filmed inside various lobbies, courtyards, and bar lounges, each video will offer a glimpse into the world of hotels from the people who know them best. Got a burning question you'd like us to ask? Or have someone in mind for us to interview? Email us your requests!
Occupy Wall Street / Andaz Hotels / HotelChatter Question / Concierge Interviews / Concierges / Hyatt Hotels / Manhattan Hotels / Hotel Neighborhoods / → All Tags
Aside From The Protests, Wall Street Still Has Plenty To Offer
After everything we've been reading about Occupy Wall Street, we thought it might be good to hear from someone who actually lives or works there. And who better than Toni Hinterstoisser, GM of Andaz Wall Street—the only hotel actually located on Wall Street. Toni's been with the hotel since its opening in 2010, and is something of an expert on the hot button 'hood.
So, without further ado...
HotelChatter Interview / Affinia Hotels / Hotel Amenities / Concierges / Concierge Interviews / Hotel PIllows / Cool Hotel Jobs / → All Tags
Pillow Talking With Affinia's New Chief Comfort Officer
Affinia Hotels is still on track to be the hotel leader of all things cute (here's a refresher: cupcakes, toys, and flower-painted walls). Yesterday, the group launched its newest customer service initiative, the Tender Loving Comfort Movement (that's TLC to you), which uses behavioral science to anticipate exactly how guests want to be treated, and what treats to treat them with.
The brand's new Chief Comfort Officer (that's CCO to you!), Christina Denihan, was on hand last night to show off the new "comfort cart," which is available starting today in all the Affinia hotels during a trial period, in which guests can try any of its amenities for free. We chatted with Denihan about her history with the hotel, the idea behind the TLC movement, and what her favorite pillow is.
How long have you worked for the hotel?
I've been working for the company for five years. I've done every position at the hotel—housekeeping, concierge, front desk—so I know the people really well. In order to ignite the TLC movement, it's important that I know all the associates, because they're the people that are going to make this work. They're the ones who know our customers most, they're here every day.
