Tag: Concierge Corner

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ZOMG! NYC Thompson Hotels Have Food Truck Concierges

October 16, 2012 at 1:16 PM | by | Comments (0)

We don’t know anyone not mildly obsessed with food trucks, so this bit of news made us grin with greedy pleasure. Thompson Hotels’ New York properties have a dedicated Food Truck Concierge!

Just let that one sink in for a sec...OK? You ready?

Here’s the deal, this person’s job is to help guests find their favorite food truck without the agony and wails of “For the love of Lucifer, where is the Grilled Cheese Truck today?” Because we’ve all been there, in whatever city that has these culinary mobile kingdoms. We can never find them, we’re Tweeting like a mofo looking for their location, or dammit Jim, we just missed ‘em.

That’s why we think the Thompson Food Truck Concierge is flaming genius. Let's explain the concept.

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Top 10 Reasons to Date a Concierge

April 2, 2012 at 11:06 AM | by | Comments (0)

Spring is in the air and the warm weather might have you contemplating a spring fling (the one-night stand from Spring Break doesn't count). If this is you, consider doing it with a Concierge. And here to give us 10 Reasons to Date a Concierge is our favorite anonymous concierge, @ConciergeCorner.

Dating anyone can have certain benefits but a concierge comes with a slew of perks and pluses:

1. Hotel rooms are rarely an issue...anywhere. Even if the concierge in question does not have a property or portfolio property where you’re going, chances are a hospitality contact can hook it up.

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7 Tips to Remember When Staying in a Hotel for the Holidays from Concierge Corner

December 27, 2011 at 12:30 PM | by | Comments (0)

The holidays are over, well nearly, we've still got 2012 to ring in but already we've got a post-mortem of the 2011 holiday season from our favorite concierge, @ConciergeCorner.

1. On Shipping gifts: I will be happy to map out, recommend and even drive you to purchase gifts, but shipping and tipping, that’s on you.

2. Keep complaints to a minimum: You are visiting family but I’m away from mine, at work. Have a heart and don’t complain about the low floor of your third party booked room, thanks.

3. Restaurant reservations on Christmas Eve are tough: It’s Christmas Eve and for some reason you are under the impression that you are getting a table at the popular family owned Italian eatery. Sorry, not happening. Mr. Lucco is with his family but I’m sure Red Dragon Asian eatery has availability.

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Who The Concierge Wants To Know, And Who He Doesn't Want to Know

September 26, 2011 at 3:00 PM | by | Comments (0)

He's known as @ConciergeCorner on Twitter who's not afraid to dish on all the crazy things that guests ask concierges. But he also might be the concierge fielding your requests during your next hotel stay and he's got a few tips on how to get the most out of your concierge contact. This week, he's talking about How He Knows Who He Knows. (And no, that's neither @ConciergeCorner or his hotel in the photo above.)

In the hotel business, as in other industries, it’s as much about what you know, as who you know.

When a guest comes to me with a last minute request, I could know all the words in the dictionary, but it's people in the right places that can make things happen. The “must have” gaming system, new Apple product, limited edition handbag or what have you, it’s knowing the right people in a variety of places in the city that can make you a star in the guests’ eyes.

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How Much To Tip The Concierge

August 18, 2011 at 10:40 AM | by | Comment (1)

He's known as @ConciergeCorner on Twitter who's not afraid to dish on all the crazy things that guests ask concierges. But he also might be the concierge fielding your requests during your next hotel stay and he's got a few tips on how to get the most out of your concierge contact. This week, here are his thoughts on How Much To Tip the Concierge. (And no, that's neither @ConciergeCorner or his hotel in the photo above.)

To tip, or not to tip: an age old question in the hospitality industry.  In an industry where at times over 50% of one’s pay is derived from gratuities, tipping is always appreciated. That said, my HR department pays each (hourly) position differently depending on what they feel we likely receive in gratuities.  Sadly, their gratuity estimates are quite high and unrealistic.  

Yelp ain't got nothing on us.

In the past, boarding passes, dinner reservations and transportation arrangements would be some of the most common concierge requests, but the emergence of sites like Trip Advisor, OpenTable and Yelp has changed this.  Today, many guests will skip the concierge, opting instead to utilize websites.  There are still some who will utilize our services, especially in the luxury segment.  You can imitate the human touch, but you can't duplicate it.  When it comes to a last minute dinner reservation at a popular restaurant or a sold out performance, I'm far more likely to be able to secure them for a guest than a website is.  Given that this is something that only I, the concierge, may be able to accomplish; common gratuity is $5 or $10. For me at, I'd say the most common gratuity left is $5.  

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5 Things Not to Ask the Concierge

August 9, 2011 at 11:47 AM | by | Comments (19)

He's known as @ConciergeCorner on Twitter who's not afraid to dish on all the crazy things that guests ask concierges. But he also might be the concierge fielding your requests during your next hotel stay and he's got a few tips on how to get the most out of your concierge contact. So without further ado, we present 5 Things You Should Not Ask the Concierge as told by @ConciergeCorner. (And no, that's neither @ConciergeCorner or his hotel in the photo above.)

 

1. Don't ask for the hottest new hotspot in town. When a guest requests I recommend the hottest, newest, sexiest restaurant, it is apparent he/she has no clue what he/she actually wants. Just because something is new does not make it good.  So please, ask for what you really want, not just what’s new. On a related note, when I recommend a great local (nearby) steakhouse and then see/hear that you have gone to one of the many chain steakhouses simply because it was a few blocks closer, it breaks my heart!

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Look Away Now if You Don't Want to Know What the Concierge Thinks of You

March 28, 2011 at 1:58 PM | by | Comments (4)

The other week we tweeted up our story about concierges at InterContinental Hotels getting their hands on some iPad2s to work into their day jobs. While we love the idea of using such cool technology to help out guests, particularly with the FaceTime video feature, not everyone is thrilled and by everyone we mean, the person behind the amazeballs Twitter feed--ConciergeCorner.

"The Chief" at @ConciergeCorner tweeted today about our story saying,

I read on @HotelChatter that select InterContinental hotels will be getting the iPad 2. Why? #StickWithWhatWorks #RealPeople #JustSayin

Stop, they had us at their comedic hashtags. So we had to investigate some more and we're loving what we see, even if it makes us a little self-conscious about our next Concierge request.

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