Tag: Cabo Hotels

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Secrets Marquis Resort in Cabo Gets 'Secretly' Locked Out

Go To The Hotel's Web 
  Site Where: Carretera Transpeninsular Km 21.5, San Jose Del Cabo, Mexico
December 1, 2014 at 10:30 AM | by | Comments (0)

It looks like Hurricane Odile is still causing trouble in Cabo. Aside from structurally damaging nearly every resort and forcing many of them to close for several months, the hurricane stirred up some behind-the-scenes drama.

We've already chronicled the saga of The Resort at Pedregal which kicked out Capella Hotels as their managing brand. Now the same things seems to be happening at Secrets Marquis. Initially, Secrets Marquis said they would reopen on December 20. Then, their Facebook page made an update saying that the resort would be closed until further notice.

Over the weekend, a tipster told us the resort made another kind of announcement on Facebook last week, claiming parent company of Secrets--AM Resorts--has been locked out of the property. Here's the full statement:

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Even More Updates on Cabo Hotel Reopenings

November 12, 2014 at 12:56 PM | by | Comments (0)

Cabo Azul not quite back to its former self.

Taking a break from the Capella Pedegral telenovela, we've got a few more updates on the Cabo hotels and resorts reopenings.

The Cabo Azul Resort, a Diamond Resort property, sent out an email to guests saying that reservations through May 2015 will be cancelled. New reservations have also been suspended until July, although this could change. (Previously, the resort was listed as opening in January.) Las Ventanas al Paraiso is still somewhat TBA but their website has said an "early 2015" opening is anticipated.

We still don't see any updates about the Grand Mayan Los Cabos Resort but we did see on the Hotel El Ganzo's Facebook page that the boutique hotel would be reopening in June.

Several more hotels should reopen this month and next and if you're looking for a relatively inexpensive way to experience Cabo, now is the time to go as room rates for all-inclusive rates in early December are averaging about $250 a night and several more hotels going for well under $200.

[Photo: Cabo Azul/Facebook]

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The Resort at Pedregal Not Backing Down, Despite Court Ruling in Capella's Favor

November 10, 2014 at 3:58 PM | by | Comments (0)

Over the weekend, there was a slight reprieve in the press release war between Capella Hotels and the owners of The Resort at Pedregal but judging by the latter's social media postings, they are not backing down and will forge ahead with their new identity and management.

Quick backstory in case you missed it last week: The owners of Pedregal terminated Capella as the luxury resort's manager, installed a new GM (from a Wyndham hotel in Chicago, btw) and locked Capella's old GM out of the property. Capella took the owners to the NY Supreme Court and got a ruling which reinstated them as managers. Meanwhile, the resort is still closed for ongoing renovations due to damage sustained by Hurricane Odile.

Could this BE any more of a hotel telenovela???

Over the weekend, perhaps to show off their determination in the face of the court ruling, The Resort at Pedregal has been steady with their social media postings. Here are a couple of posts from their Facebook feed:

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The Tussle Over The Pedregal Resort in Cabo Turns Nasty

November 7, 2014 at 4:16 PM | by | Comment (1)

Earlier today, we learned that Capella Hotels was reinstated as manager of the Capella Pedregal in Cabo San Lucas, a luxury resort that's currently closed while undergoing renovations for damage sustained from Hurricane Odile in September. But there's another storm brewing behind the scenes and this one could damage the resort for good.

Earlier in the week the owner of the Pedregal property, Hoteles de Cabo, S.de R.L.de C.V, (also known as CarVal Investors) announced that Capella would no longer manage the resort. The property would be known instead as The Resort at Pedregal. When we inquired about the reason for the management change, we were told this: "It was decided by ownership that it is in the best interests of everyone involved for The Resort to begin a new direction and the name change reflects the commitment to the new direction." Very vague.

But now that Capella has taken the matter to court and won a ruling in their favor, Hoteles de Cabo has let loose a bunch of allegations of mismanagement including, "unauthorized payments to themselves, and false financial reports." Perhaps worst of all, Hoteles De Cabo said Capella Hotel Group is withholding the funds that were donated to the employees of the resort after the hurricane.

Here's a statement from the Pedregal ownershipr:

"Beyond its mismanagement of the property itself, Capella has held funds donated by generous patrons to help the neediest team members recover from the devastating effects of Hurricane Odile.

Capella is holding tens of thousands of dollars intended specifically to help hotel associates get their lives back in order following the horrific storms that have plagued Cabo recently. For reasons beyond our knowledge, they have opted not to distribute those funds. This is not only unacceptable for the unfortunate families involved, but should be doubly embarrassing in light of the fact that the funds were donated by our guests."

So much for that hefty donation Capella Hotel Group contributed. Hoteles de Cabo has said their company has distributed $125,000 directly to the employees of the hotel.

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When Pedregal Reopens in January, It Won't Be a Capella Resort Anymore

Go To The Hotel's Web 
  Site Where: Camino del Mar 1, Cabo San Lucas, Mexico
November 4, 2014 at 4:16 PM | by | Comments (2)

UPDATE, 11.7.14: Capella just got reinstated. Scroll down to see the court decision and Capella statement.

Here's a mixed bag of news--The Capella Pedregal Resort in Cabo San Lucas, Mexico is still set to reopen in January, after extensive renovations which were necessary when Hurricane Odile had its way with the resort area in September. However, it will no longer be a Capella Hotel.

Instead, the resort will have a new name and identity--The Resort at Pedregal. Already, the Capella Pedregal's social media presence has been wiped away and The Resort at Pedregal's branding, complete with a turtle logo, is now in place (it seems there's a lag with the Facebook page but we bet that will be online any minute.)

The change is shocking especially considering that Capella corporate ponied up a hefty donation to help the employees of the hotel after Hurricane Odile hit.

When we inquired about an explanation, we were told, "It was decided by ownership that it is in the best interests of everyone involved for The Resort to begin a new direction and the name change reflects the commitment to the new direction. "

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Capella Pedegral in Cabo Will Reopen on January 15 (And Other Resort Reopening Dates)

October 21, 2014 at 12:43 PM | by | Comments (0)

The other week we published a list of official reopening dates for the resorts and hotels of Cabo San Lucas, who were hit very hard by Hurricane Odile in September. Worryingly, quite a few of the hotels on the list were only given the dreaded "To Be Announced" slot for their opening dates. Today, we have a few of those TBA dates firmed up.

· Capella Pedegral: The luxury hotel plans on reopening January 15. Here's a portion of the statement they put on their website:

Capella Pedregal has completed its assessment of the damage resulting from Hurricane Odile, and as reported earlier, the damage to the hotel was not severe and our initial goal was to be operational the earliest date possible. Unfortunately, the items needed for our hotel to be fully operational are estimated to be delivered and installed in January 2015.

If you have reservations with the hotel before January 15, 2015, Capella will issue fulleposit refunds and can either book you for alternative dates or check availability at their sister properties. Call 877.247.6688 with your concerns.

· One & Only Palmilla: Initially, this hotel was hoping to be back up by December 15. But now that date has been pushed to March 15. Here's their statement:

Hurricane Odile significantly impacted One&Only Palmilla and our team members and we are working hard to bring back our beloved resort and to delivering a true One&Only experience.

If you have reservations before March 15, call the hotel at 888-691-8081 to reschedule or amend.

· Esperanza, an Auberge Resort: Initially expected to open in December, the luxury resort will now open on March 1. If you have a reservation booked prior to this new March opening, contact reservations at 866-311-2226 for refund and re-booking assistance.

Keep reading for a list of updated reopening dates in chronological order

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The Official List of Cabo Resort Reopenings

October 8, 2014 at 3:38 PM | by | Comments (2)

We've been keeping tabs on the resort re-openings in Cabo San Lucas, after the area was severely damaged by Hurricane Odile last month. But now, we have a fully updated list from Los Cabos Hotel Association. And the timing couldn't be better as Cabo's airport officially re-opened today.

Quite a few hotels will open this month and next, and indeed, quite a few are already back in business. But there are five hotels that won't open until well into 2015 while 10 hotels still have no opening dates. We hope those change soon.

Keep reading to see the full list!

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A Few Resorts in Cabo Will Begin Reopening Next Week But Most Remain Closed

September 29, 2014 at 11:19 AM | by | Comments (0)

Pueblo Bonito Pacifica Golf & Spa Resort after Hurricane Odile

Two weeks after a category four hurricane tore through Cabo San Lucas, Mexico, the popular vacation destination is still working hard to get back on its feet. The airport remains closed but it should reopen on October 8. And the Los Cabos Tourism Board is doing its job on Facebook, hyping future events in Cabo such as a golf tournament, a fishing tournament and and upcoming half marathon. However, most of the resorts in Cabo need a little more time to recuperate. Here are some notable reopening dates.

Hilton Los Cabos is closed through at least January 15.

The Esperanza Resort will reopen on November 15. Same with the Dreams Cabo.

Capella Pedegral is still assessing the damage and does not have a current reopening date. The resort is closed through at least October 31. The Westin and The Sheraton are expected to be open by October 31 as well. That's actually good news considering the extensive damage that the resorts received.

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Where to Send Donations for The Staffers of Cabo San Lucas Resorts and Their Families

September 24, 2014 at 1:48 PM | by | Comments (0)

The damage of Hurricane Odile last week in Cabo San Lucas has been well-documented and now, the relief efforts are starting to come together. Since many of Cabo's residents are hospitality employees, fundraisers have been started by individual hotels and resorts.

We've already told you how to help the employees of the Las Ventanas Resort and their families who were affected by the storm. While a generous soul has already donated $10,000, you don't have to reach that deep into your pockets. But indeed, every little bit helps.

A fundraiser has also been started for the employees and their families of the Capella Pedegral. The Capella Hotel Group, LLC has donated $10,000 to kick it off.

For the Hilton Los Cabos, a Hilton Worldwide Responds disaster fund has been set up to support the Hilton Team Members and the community affected. Hilton Worldwide will also match donations up to $25,000.

The Esperanza Resort is collecting donations the old-school way. Here's how to help their employees, as listed on their Facebook page:

Due to the outpouring of support that we've received thus far, we have set up an Esperanza Hurricane Relief Fund for those that want to assist our employees in their efforts to re-build their lives - we will be sharing this link shortly! For those of you who would like send a check, please make out checks to “Esperanza Employee Disaster Relief Fund” and send to: Auberge Resorts LLC, Administrator P.O. Box 8000 Mill Valley, CA 94942

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Esperanza Resort in Cabo Will Be Closed Until November 15; No Word Yet on the Westin and Sheraton

September 23, 2014 at 5:04 PM | by | Comments (0)

The Esperanza, last year.

It's taken a little more than a week to assess the damage from Hurricane Odile, but the Esperanza Resort in Cabo San Lucas, Mexico has just announced it will reopen on November 15. Previously, they said they could reopen in mid-October. Here's a statement the resort put on their Facebook page today:

All of our employees (who are able to) have joined us back on property to assist with our cleanup and recovery process. We were able to do a more thorough damage assessment over the weekend and we will now be closed until November 15, 2014.

Again, if you have a reservation between now and November 15, please contact our US Sales Office at 310-453-6212 to reschedule. If you are looking for future reservations and availability, please contact us at this number as well. Thank you for your understanding - we will continue to post regular updates, so please continue to visit our Facebook page

Below is a look at how the Esperanza looked in October 2013.

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Guests Who Were Stuck in Cabo are Sharing Their Hurricane Survivor Stories

September 22, 2014 at 2:09 PM | by | Comments (0)

Pueblo Bonito Sunset Beach

A week after Hurricane Odile hit Cabo San Lucas, the clean-up efforts are only just beginning. While most guests visiting the resort town have now gotten out safely (if a little dehydrated and severely exhausted), the airport is still in shambles and will not be operating for a few more days, possibly even longer. Many parts of the town are still without power, water and phone access. There are no new reports of looting--for now--but Cabo remains a dicey area to visit from a safety perspective, especially given how much debris still needs to be cleaned up.

Despite the tragedy, which leveled residences and local neighborhoods as well, there have been some uplifting stories to come out of the storm. Guests who were stranded at resorts during the storm have been sharing their stories on social media, especially on Facebook, with one group devoted to the Hilton Los Cabos, called "Hilton Los Cabos Hurricane Odile Survivors".

We perused some of the comments and so much of it is positive toward the staff who did their best to keep guests safe, even while their own families were battling the storm at home. And the staffers are still there, working to get the resort back on schedule.

Here's a snippet posted on Facebook by a staffer at the hotel:

We are running a different kind of hotel....providing rooms to those employees who lost their houses and setting up a control center for insurance, engineers, contractors and other experts etc.... Still no phones... you know the rest but I am not complaining. Outside our walls there is no electricity or water... We are doing all we can to get back on our feet.

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Guests are Still Stuck in Broken Down Cabo San Lucas Resorts

September 18, 2014 at 10:58 AM | by | Comments (0)

The Playa Grande resort

We are starting to keep tabs on when the resorts of Cabo San Lucas, Mexico will reopen after being hit hard by Hurricane Odile but the resorts are tasked with another, bigger job--getting the guests who were there during the storm back home safe and sound.

It is reported that more than 30,000 tourists were in the area when the storm hit. The airport is still closed (it too suffered major damage) and the efforts to arrange trips out of the country are rather disorganized.

According to Instagrammer, MPWilli910, who has been providing updates throughout the storm's aftermath while at the Hilton Los Cabso, said the Mexican military is stepping in to transport guests to either Mazatlan, Guadalajara, Tijuana or Mexico City. From there, folks can get flights back to their hometown/airports.

But we received this email from a guest stranded in Cabo at the Playa Grande Resort and the situation is dire. Here's what she had to say:

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