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Hotel Complaints / Four Points by Sheraton Hotels / Starwood Hotels / Australia Hotels / Brisbane Hotels / HotelChatter Reviews / Business Traveler Hotels / Hotel Openings / → All Tags
Our stay wasn't perfect. When we highlighted our minor issues, it caused quite a stir amongst our readers. We later opted to let the property know, via an email survey, what we usually expect from Starwood Hotels and other international hotel chains and why this stay fell short.
Since then, we've been in contact with the Four Points' general manager (who also saw our story on HotelChatter.) In true form of a good hotelier, he not only took the feedback on to ensure it doesn't happen again, but also explained why we experienced the hiccups. Here are the responses:
Sheraton Hotels / Hotel Club Lounges / Sheraton Club / Club Managers / Business Traveler Hotels / Hotel News / → All Tags
Brittany Markwis, VIP & Club Manager at Sheraton New York Club Lounge
Sheraton Hotels are upping their club level game by hiring 350 dedicated club managers worldwide.
These managers will be responsible for handling the requests of their club-level guests, starting with pre-arrival questions about their room preferences and handling any requests that come up during their stay. So if you're in a club-level room at a Sheraton, don't go directly to the concierge. Instead, hit up your club manager instead.
The hiring of these managers is Sheraton's way of capitalizing on their Sheraton Club service which the hotel brand says is now a $500 million business, driving 15-20 percent of the total revenue at each Sheraton. Looks like the $120 million investment Sheraton made into these clubs worldwide is paying off.
HotelChatter Reviews / Four Points by Sheraton Hotels / Brisbane Hotels / Hotel Openings / Australia Hotels / Business Traveler Hotels / Hotel Complaints / → All Tags
Last week, Brisbane scored their first new international hotel in 16 years with the opening of Four Points by Sheraton. Because we're not ones to miss the chance to check-out a new hotel, we booked a stay and checked-in only five days after opening day.
Here's the set-up: the 32-story building is in the heart of Brisbane, overlooking the cityscape on one side and the namesake river on the other. Each of the 246 rooms offer sleek, downtown-inspired decor with a nod to utility and productivity along with simple, yet effective amenities. The entire property aims to be as sustainable as possible with energy-saving lights in the hallways and reflective glass to reflect the hot sub-tropical sun; a nice touch.
Catering to a corporate guest, the property offers a second floor bar for drinks and a marketplace-style restaurant for fueling before and after meetings. A rooftop gym is surrounded by a 180-degree outdoor terrace which is perfect for private parties and or simply for chilling out after a long day. In true Four Points form, there's also plenty of meeting space for... well, meetings.
Hotel Renovations / Pullman Hotels / Paris Hotels / Business Traveler Hotels / Accor Hotels / Hotels Near The Eiffel Tower / → All Tags
We've been following the extensive rebranding of Accor Hotels' Pullman Hotels over the past year as they re-launched hotels in London and Brisbane to appeal to an upscale business traveler crowd. Now we're looking at the rejuvenation of their hotels in Paris, starting with the Pullman Paris Eiffel Tower which is in the midst of completing head-to-toe renovations.
We were able to peek into two room types--a Superior room and a Deluxe room--as well as take in two different views, a garden view and a view of the Eiffel Tower, from the rooms' respective terraces. (The garden view is actually a rooftop below that will be landscaped with a garden. It was still under construction so no pictures.)
Given that this Pullman is the closest hotel to the Eiffel Tower (like three blocks), the views are of course, spectacular. The hotel also boasts a 10th floor private event space which has also been renovated with a new glass roof, enabling visitors to see the top of the Eiffel Tower.
Take a look at the new rooms in the photo galleries below!
Hotel Ads / Holiday Inns / Millennial Hotels / Family-Friendly Hotels / Business Traveler Hotels / → All Tags
Holiday Inn has kicked off a new multi-million dollar advertising campaign today called "Change Your View" and judging from the new 60-second commercial, the hotel chain is trying to reach a whole bunch of different groups--families, millennials, and business travelers.
Indeed, Holiday Inn says they wanted to "reintroduce an iconic brand to a new generation of guests who are not as familiar with the Holiday Inn brand offering today." So what exactly is Holiday Inn offering today? According to the new commercial--pretty much everything from swimming pools to fitness centers, workspaces (powered by free WiFi), lobby bars and restaurants, and fire pits for late-night socializing. The spot even suggests that the rooms might even be conducive for sexytime. (Watch the look the lady gives her hunky lover from the bed at the :44 mark.)
The campaign will be airing across the U.S. in 15 major markets so you'll be seeing a lot more of the "Change Your View" ads. We just wish the ad could have changed the view from our last Holiday Inn Express stay in NYC.
Four Points by Sheraton / Starwood Hotels / Business Traveler Hotels / Brian McGuinness / Hotel News / → All Tags
Four Points by Sheraton has long won the hearts of travelers with their free WiFi and free bottled water, their affordable rates and their BestBrews beer program. Even its mother brand, Sheraton Hotels, seems to be taking cues from Four Points--offering free WiFi in the lobbies at most of its hotels and rolling out a brand-new wine-tasting hour called the Sheraton Social Hour.
Now, Four Points is about to hit a major growth spurt. The brand will celebrate its 175th hotel opening later this year and expects to hit 200 hotels by 2015 worldwide with a heavy push happening in Asia, India and the Middle East. And with this growth spurt, Four Points is highlighting some of its "best for business" amenities which ironically include doing away with the business centers.
Instead, Four Points is putting more emphasis on the guestrooms, creating a space where folks can get their work done yet also kick back and relax after a long business day.
"Our motto is 'Comfort isn't complicated,'" said Brian McGuinness, senior vice president of Starwood Hotel's specialty select brands. "There's no nickel and diming. The rate is the rate. There's free bottled water, free WiFi and comfortable, classic furniture."
And that WiFi will be seriously fast as McGuinness said that Four Points is implementing high-speed internet and bandwidth standards for its properties. "It's a utility," he said of WiFi. "And not just high-speed but a good quality." (Ed. note: Hallelujah! Can we get an AMEN? )
We already knew that City Inn – the budget UK hotel chain that hates to be called a budget hotel chain – was the perfect choice for geeks with its in-room iMacs. But we didn’t realize quite how committed it is to creating your working environment.
According to the brand, they use an enhanced fresh air conditioning system, which pumps a high amount of oxygen into the room and freshening up your little grey cells. Yup, just like they do in the casinos in Vegas. Apparently, they say, this “keeps people more alert during meetings” and “ensures they wake up feeling refreshed”.
Could there be any basis in this? When we looked round the Westminster branch earlier this year, we felt pretty perky – but we assumed that was the excitement at trying out the iMac. Here’s hoping that if such a thing as magic air con really exists, the rest of London will be adopting it soon…
Anti-View / Convention Center Hotels / InterContinental Hotels / San Franciso Hotels / Business Traveler Hotels / → All Tags
You know the scene. You open the door to your brand new hotel room, run over to the window, open the blinds and bam, you are hit with the anti-view. Maybe you are looking down a dirty alley, witnessing a drug deal, staring at an air shaft in the face, or seeing a brick wall. Whatever you are viewing it is not extremely pleasurable. Help out your fellow hotel mavens by uploading your anti-views to the HotelChatter/Flickr photo pool, or by sending the photo along to us. Remember to tell us the name of the hotel and the room number with the not-so-easy-on-the-eyes view.
This morning we let you know that the chef at the Intercontinental San Francisco would be leaving the property to fight it out on "The Next Iron Chef" and as we were browsing for photos of the hotel, we came across this anti-view. Eee.
Then again, this hotel is adjacent to the Moscone Convention Center, making it the best choice for folks who plan on spending most of their days in the convention hall. But as large as the hotel looks, there are only 550 rooms in the hotel--22 per floor and as you know, InterContinental is a chi-chi business traveler brand.
So hopefully, the amenities in-room--like flat-screen TVs, iPod docks, bathrobes and especially, the private in-room bars--make up for some not-so-chi-chi convention center views.
In Dubai money still seems to trump religion and culture. The teeny tiny sliver of a country is a mere desert road trip from Saudi Arabia and Oman, and just an abra jaunt from Iran and Iraq. But Dubai is more green zone than red zone. Dubai's like Macau without the gambling. Disneyworld and Kings Dominion by the Arabian Sea. And again, the Las Vegas of the Middle East. It's also a great place to find yourself slinging back shots with a Sheik -- indoors that is.
Geez, the folks in the Middle East are really crazy about their hotel experiences aren't they? What with the indoor ski resort in Dubai and the planned leaning Hyatt Hotel in Abu Dhabi, there is just no stopping these ultra-luxe destinations.
From the moment a booking for a Club room is made, a member of the Personal Hotelier team will be assigned to the guest. A personal hotelier will be helping guests with everything for business needs, such as updating a presentation, printing documents, making reservations at a restaurant or spa and even personal shopping.
But before you get your hopes up about Andre Balazs faxing your legal documents while wearing a Chippendales outfit, the Personal Hotelier is really just a fancy term for another fancy term, "business butler." Also, the service is only available to guests who book is available to guest who book Club rooms or are staying on the Crowne Club Floors. Of course, if you get a Personal Hotelier of your own (Mrs. Marriott: we're not talking to you!) you must let us know how it went.
In profiling the upcoming Iron Horse Hotel, which is a business traveler/hog enthusiast's dream hotel, we mentioned that because of the modern luxury decor and amenities rooms would probably be priced at around $300.
However, a hotel rep emailed us to say that wasn't so. Rooms would actually range from $179 to $319. Yay! It's totally affordable. Now we just need a reason to visit Milwaukee. Any ideas?
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