Tag: Boston Seaport Hotels

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This Boston Hotel Proves That Good Service Does Not Depend on Tipping

Go To The Hotel's Web 
  Site Where: 1 Seaport Lane [map], Boston, Massachusetts , United States, 02210
April 23, 2014 at 12:00 PM | by | Comments (0)

When this writer checked into the 428-room Boston Seaport Hotel, one of the first things the clerk went out of her way to tell me was that there was no tipping at the hotel. I figured I'd heard her wrong, so I asked her to repeat it. She smiled. The craziest part is when she told me it's not a new thing - the hotel has had a no tipping policy since it opened in 1998.

Fifteen years ago, it put its then 260 employees through 35,000 hours of training on all aspects of guest service, from opening doors to room tidiness, and taught them to do it all without expecting a tip.

We've talked a lot about tipping on this site in the past, and there's always a debate about who should be tipped and for what. I found the no tipping policy at the Seaport to be extremely refreshing and impressive. Two reasons stand out in particular. 1) When receiving help from the staff, I didn't immediately feel like I owed them money and 2) I felt like the employees genuinely wanted to help me, and when it comes to the travel industry, that sometimes gets lost in the shuffle when money is involved.

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